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DoubleTree by Hilton Hotel Jackson

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Fast facts

Check in from:		16:00
Check out before:		11:00
Pets		Pets not allowed

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about DoubleTree by Hilton Hotel Jackson

DoubleTree by Hilton Hotel Jackson

Boasting a shared lounge, a restaurant as well as a bar, DoubleTree by Hilton Jackson is set in Jackson, 1.3 km from Casey Jones Village. With a fitness centre, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom.

Reviews from
Hotels.comTripadvisorExpedia
Mentioned by travellers
Anonymous traveller

Comment: 27 Jul 2026

Stayed in: Jul 2026

It was great - nice rooms, love the cookies, gym was decent and pool was great. Staff was friendly and helpful. They should really add an indoor jacuzzi though.
Couple

Comment: 14 Jun 2026

Stayed in: Jun 2026

Stay At Another Location

This is the worst experience I have had at a Hilton property. First, I checked in electronically and requested a digital key but it never arrived so I had to physically check in at the front desk. None of the staff were very personable at all. When I got to the room, everything appeared clean and in order but when I pulled back the sheets, I found a dark brown substance smeared on the sheets. I called the front desk and they said they would move us to a room across the hall. We gathered and re-packed all our belongings and moved to the new room. The sheets in that room had been changed and were clean, but when my wife walked into the bathroom she observed multiple long black pubic hairs that indicate the floor had not been cleaned very well. The thermostat in the room would not go below 67 and the room temp did not go below 70 all night which made it impossible to get a good night's sleep. Additionally, the room wasn't soundproof and we heard traffic passing by on the highway all night. There was no desk area in the room to set up my laptop and there also was not a clock in the room. There was a brief 15 minute storm that passed quickly, but the staff closed the pools (indoor and outdoor) for the entire evening. On a positive note, the common areas in the hotel were beautiful and the breakfast server provided OUTSTANDING service. I also received good service from the check-out associate. I would not stay at this location again due to poor service by check-in staff and apparent incompetence of housekeeping. If I can observe issues like that, I can only imagine how many surfaces were dirty but not visually obvious.

Hotel response

Comment: 18 Jun 2026

Thank you so much for your feedback! We appreciate hearing from you, and value you as a guest! I am sorry to hear you did not have the best experience with us. I personally received your guest assistance and did submit points for the issues you expressed above! The cleanliness issues were reported to our executive housekeeper immediately that day to be addressed. We also did not see a request put in via our maintenance program for any AC issues or a request for an additional room change concerning the AC. I do want to note our AC thermostats are set to a 3 degree differentiaL, but I did send this to the front desk directly to make sure the request was not submitted to the front desk and a clerk forgot to log it. Additionally, the pool was closed because lightning occurred and this is our safety protocol, but I sent this to our chief engineer to investigate how long storms lasted with lightening that day. Storms were on and off so for safety reasons, we made the decision to keep the pool closed. I do want to inform you that it is no longer hilton standard to have clocks in the room, but we have them at front desk upon request. We have irons at request as well. Thank you so much for your positive statements about our common areas, as well as the breakfast and checkout employee providing good service!! Your comments are important to us, and we will discuss this feedback with our team. I do hope we have the opportunity in the future to redeem ourselves with an improved experience here at the DoubleTree by Hilton in Jackson Tennessee 
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584 
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Anonymous traveller

Comment: 16 Aug 2026

Stayed in: Aug 2026

Booked this hotel because it had a restaurant. Get to hotel and we were told restaurant was closed. There was no way to cancel and get money back and go somewhere else. Girl at front desk didn’t seem to care about issue.
Group traveller

Comment: 26 Jul 2026

Stayed in: Jul 2026

Joy's 80th birthday party

Good service
Setting up the event
Buffet food was tasty just great
Room pricing and rooms were excellent

Hotel response

Comment: 28 Jul 2026

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584 
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305
Business traveller

Comment: 8 Jul 2026

Stayed in: Jun 2026

Exceptional!!!!

Our experience at the DoubleTree in Jackson TN was exceptional from start to finish!
A special thank you to Mary Ross, who was phenomenal in helping us plan our training. She was professional, attentive, and made sure every detail was taken care of. Everything was organized and ready on time, allowing our event to run seamlessly.
The food was absolutely delicious! Every meal exceeded our expectations, and Giviona did an outstanding job coordinating and presenting our meals. You could truly see the pride he takes in his work, and his attention to detail did not go unnoticed.
The entire staff went above and beyond to cater to our every need, providing outstanding hospitality throughout our training. Their commitment to excellent customer service made our training a tremendous success.
Whether you're planning a business meeting, training, conference, or simply looking for a great place to stay, I highly recommend the DoubleTree in Jackson. The food, service, and hospitality are a perfect 100! We will definitely be back!

Hotel response

Comment: 28 Jul 2026

Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. Thank you so much for the recognition of Mary and Giovanni! I do hope we have the opportunity to welcome you to our hotel again in the future!
Best Regards,
Heather Ross
Customer Service Specialist
Main 731.664.6900 - Extension 584 
Fax 731.668.0474
hross@cooperhotels.com
Doubletree by Hilton Jackson
1770 Highway 45 Bypass, Jackson, TN 38305

Very good location

4.3

1770 US-45 BYP, Jackson, 38305, United States|5.61 km from city centre

Check in and check out

Check in from:

16:00

Check out before:

11:00

Good to know

Pets

Pets not allowed

Important information about the city
Guests must provide a credit card that matches the name on the booking when checking in. The property will pre-authorize your card and release the preauthorization if there are no additional charges or damage to the room when checking out. Some properties and room types have special policies; please check with the property for more information.
Extra beds

Please contact the hotel for details about adding extra beds.

DoubleTree by Hilton Hotel Jackson: FAQs

DoubleTree by Hilton Hotel Jackson is 5.6 km away from Jackson city centre.
DoubleTree by Hilton Hotel Jackson is in Jackson, United States and is 5.6 km away from Jackson city centre.
At DoubleTree by Hilton Hotel Jackson you can check in from 16:00, and you'll need to check out before 11:00.
Yes, there is parking available at DoubleTree by Hilton Hotel Jackson.
Yes, DoubleTree by Hilton Hotel Jackson does have a restaurant.