Hotel Excelsior
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are not allowed at this hotel |
Amenities
Wi-Fi
Parking
Non-smoking
Lift
Bar
Telephone
Hotel Excelsior: reviews
Reviews from 
Anonymous traveller
Comment: 14 Jun 2026
Stayed in: Jun 2026
Amazing hotel with in great location, all walking distance. The staff were super super friendly. Just want to say Im glad I made this choice. There is unfortunately no late check in after 830PM so plan accordingly.
Anonymous traveller
Comment: 4 Aug 2024
Stayed in: Aug 2024
The hotel was very clean, and it was great that we had room service every day. Breakfast options were good.
It would be good if they consider renovations of rooms as there is no electrical outlet or usb chargers and perhaps new fridges in the rooms. The water in fridges (which were at a fee) were just a little better than the room tempreature.
It would be good if they consider renovations of rooms as there is no electrical outlet or usb chargers and perhaps new fridges in the rooms. The water in fridges (which were at a fee) were just a little better than the room tempreature.
Other
Comment: 27 Jul 2022
Stayed in: Jul 2022
Unfriendly & Rude Staff
Do not be fooled by the grand name.
The most unwelcoming, unfriendly staff I have ever met. It is managed by a husband and wife team, both as miserable as each other especially the wife.
There is no ramp in case you have a large suitcase. You must carry it up 5 stairs, not a lot of stairs but it might be difficult for elderly people. The lift was tiny and very old fashioned. Need a lot of strength to open the door.
Upon arriving, the lady at the reception desk was very unfriendly towards us. She did not bother telling us about the weekend Locarno card, which entitles us to free transport on the buses and offers discounts for excursions and boat trips.
When we settled into our room, we came downstairs and her husband was at the front desk. We asked him about the weekend card and he helped us register for it so we could get the QR code on our phones.
The minibar in the room was completely empty and no information given to us as to what needs to be done if we need a drink, bearing in mind we were in a heatwave day.
No air conditioning in room. Very old bathroom. The toilet in the bathroom is very low. The bidet is very old fashioned and does not have a tap which sprouts water. You have to fill up the bidet. The shower curtain was awful.
When arriving in the breakfast room, we could not find the hot milk. We asked the husband if we could have hot milk. His response was can’t you see! We were shocked at his reply. When we said no we cannot see it, he then stamped towards the coffee machine and pointed at a button which said hot milk. He then stamped away. The croissants were old & stale and the bread was not fresh either.
We were told that we had to be back by 21:00 at the hotel or ensure we had our key as the doors would be locked. We forgot our key the first night. In all fairness, they called us and said we had forgotten our key. We apologized and asked if they could leave the key near the big plant pot so we could let yourselves in. They refused and said if you don’t come in the next 30 minutes to collect the key, they will not allow us to enter the hotel. We were in the middle of a meal at the Piazza Grande, in the centre of town, not far from the hotel. I left my meal and ran to the hotel to pick up the key. Came back to the restaurant and finished my meal which was cold by this time.
This is not a Hotel but rather a B&B.
The most unwelcoming, unfriendly staff I have ever met. It is managed by a husband and wife team, both as miserable as each other especially the wife.
There is no ramp in case you have a large suitcase. You must carry it up 5 stairs, not a lot of stairs but it might be difficult for elderly people. The lift was tiny and very old fashioned. Need a lot of strength to open the door.
Upon arriving, the lady at the reception desk was very unfriendly towards us. She did not bother telling us about the weekend Locarno card, which entitles us to free transport on the buses and offers discounts for excursions and boat trips.
When we settled into our room, we came downstairs and her husband was at the front desk. We asked him about the weekend card and he helped us register for it so we could get the QR code on our phones.
The minibar in the room was completely empty and no information given to us as to what needs to be done if we need a drink, bearing in mind we were in a heatwave day.
No air conditioning in room. Very old bathroom. The toilet in the bathroom is very low. The bidet is very old fashioned and does not have a tap which sprouts water. You have to fill up the bidet. The shower curtain was awful.
When arriving in the breakfast room, we could not find the hot milk. We asked the husband if we could have hot milk. His response was can’t you see! We were shocked at his reply. When we said no we cannot see it, he then stamped towards the coffee machine and pointed at a button which said hot milk. He then stamped away. The croissants were old & stale and the bread was not fresh either.
We were told that we had to be back by 21:00 at the hotel or ensure we had our key as the doors would be locked. We forgot our key the first night. In all fairness, they called us and said we had forgotten our key. We apologized and asked if they could leave the key near the big plant pot so we could let yourselves in. They refused and said if you don’t come in the next 30 minutes to collect the key, they will not allow us to enter the hotel. We were in the middle of a meal at the Piazza Grande, in the centre of town, not far from the hotel. I left my meal and ran to the hotel to pick up the key. Came back to the restaurant and finished my meal which was cold by this time.
This is not a Hotel but rather a B&B.
Family traveller
CH
Comment: 13 Jul 2018
Stayed in: Jul 2018
Family
I do not recommend this Hotel, This hotel worth no more than 90 francs per night
Room - The room is very old style (however clean), no air-conditioning and old bathroom
Breakfast - The open only at 8am, very simple breakfast, bread is not fresh and the quality of food is not good
Reception - The reception open only to welcome guests. The staff are very nice and speaks many languages (French, English, German and Italian) I do not recommend this hotel for Swiss Champion Trophy stay, Swiss Tennis Should not mentioned that hotel in their list of recommended hotel for the Swiss Champion Trophy.
this is more B&B and not an Hotel
Room - The room is very old style (however clean), no air-conditioning and old bathroom
Breakfast - The open only at 8am, very simple breakfast, bread is not fresh and the quality of food is not good
Reception - The reception open only to welcome guests. The staff are very nice and speaks many languages (French, English, German and Italian) I do not recommend this hotel for Swiss Champion Trophy stay, Swiss Tennis Should not mentioned that hotel in their list of recommended hotel for the Swiss Champion Trophy.
this is more B&B and not an Hotel
Other
CH
Comment: 11 Oct 2017
Stayed in: Sep 2017
DISAPPOINTED BUT OK
dont make a mistake from the name , usually hotel EXCELSIOR in big cities very good Hotels
but this is a good Pension
we have ordered one room tow person 160 swiss frank about 150 euro , usually you think it is very nice room
after arrival we have really disappointed about 12 m2 and frau Müller proposed us bigger room we asked will you upgrade no we took this small room Hotel is middle of Locarno ok breakfast ok not special eggs was too much cooked only bread very nice but Locarno is very expensive all Hotels are rather old nice
but this is a good Pension
we have ordered one room tow person 160 swiss frank about 150 euro , usually you think it is very nice room
after arrival we have really disappointed about 12 m2 and frau Müller proposed us bigger room we asked will you upgrade no we took this small room Hotel is middle of Locarno ok breakfast ok not special eggs was too much cooked only bread very nice but Locarno is very expensive all Hotels are rather old nice
Explore the area
Via Simone da Locarno 12, Locarno, 6600, Switzerland|0.97 km from city centre
Good to know
Children are not allowed at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets not allowed
Breakfast available
Breakfast price
Rs 5,545 (≈CHF 16)/person
Breakfast times
08:00 - 10:30 from Monday to Sunday
Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
This hotel accepts the following payment methods:
Cash
Hotel Excelsior: FAQs
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