Hotel Sapphire
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:30 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Front desk 24 hour
More about Hotel Sapphire
Hotel Sapphire
Hotel Sapphire is 4.5 km from the Sri Lanka National Museum and the National Art Gallery. It offers modern accommodation with an outdoor pool, free parking and free Wi-Fi.
Reviews from 
Anonymous traveller
Comment: 21 Jan 2026
Stayed in: Jan 2026
The staff were amazing. We were a family of 5 with very young children, who were very active. The staff were very patient with the chaos that's our family and jumped in to help at every opportunity. Re booked them for our stay after our return from the resorts.
Anonymous traveller
Comment: 26 Jul 2026
Stayed in: Jul 2026
Overall, we had a pleasant stay. The staff were extremely friendly, welcoming, and always willing to help. The check-in process was smooth, quick, and hassle-free, which made for a great first impression.
The room was reasonably clean, but the hotel itself is quite outdated and in need of significant renovations. While everything was functional, the aging facilities noticeably affected the overall experience. The air conditioning worked well and kept the room comfortable throughout our stay.
With some much-needed upgrades and modernization, this hotel has the potential to provide a much better guest experience.
The room was reasonably clean, but the hotel itself is quite outdated and in need of significant renovations. While everything was functional, the aging facilities noticeably affected the overall experience. The air conditioning worked well and kept the room comfortable throughout our stay.
With some much-needed upgrades and modernization, this hotel has the potential to provide a much better guest experience.
Family traveller
Comment: 26 Apr 2026
Stayed in: Mar 2026
Extremely Disappointed – Completely Unacceptable Experience
Extremely Disappointed – Completely Unacceptable Experience
We have been loyal guests of Hotel Sapphire since 1970, from the time we got married. For decades, this hotel felt like our second home. Even as standards declined over the years, we continued to stay out of loyalty and emotional connection.
However, our most recent visit has completely shattered that trust.
Around 1:00 PM, we went to the restaurant and inquired about the Panai Olai Jaffna food advertised in the hotel lift—something we have enjoyed during past visits. While we were speaking in Tamil with a staff member, the Executive Chef intervened. After being informed of our inquiry, he proceeded to verbally abuse us in Sinhala, assuming we would not understand.
What followed was shocking and unacceptable. The chef used offensive and racist language targeting Tamils. This kind of behavior is disgraceful and has no place in any professional establishment—especially in a hotel that serves a large Tamil clientele.
We felt humiliated, disrespected, and completely unwelcome. For a hotel with such a long-standing relationship with Tamil guests, and one that is known to be owned by a Tamil proprietor, this conduct is beyond shameful.
This incident has permanently destroyed our trust in Hotel Sapphire. We will not be returning.
We have already shared this experience within a large WhatsApp community of over 1,000 Jaffna Tamils in Sri Lanka and worldwide, and the response has been one of shock and disappointment.
We strongly advise others to think twice before staying here.
We have been loyal guests of Hotel Sapphire since 1970, from the time we got married. For decades, this hotel felt like our second home. Even as standards declined over the years, we continued to stay out of loyalty and emotional connection.
However, our most recent visit has completely shattered that trust.
Around 1:00 PM, we went to the restaurant and inquired about the Panai Olai Jaffna food advertised in the hotel lift—something we have enjoyed during past visits. While we were speaking in Tamil with a staff member, the Executive Chef intervened. After being informed of our inquiry, he proceeded to verbally abuse us in Sinhala, assuming we would not understand.
What followed was shocking and unacceptable. The chef used offensive and racist language targeting Tamils. This kind of behavior is disgraceful and has no place in any professional establishment—especially in a hotel that serves a large Tamil clientele.
We felt humiliated, disrespected, and completely unwelcome. For a hotel with such a long-standing relationship with Tamil guests, and one that is known to be owned by a Tamil proprietor, this conduct is beyond shameful.
This incident has permanently destroyed our trust in Hotel Sapphire. We will not be returning.
We have already shared this experience within a large WhatsApp community of over 1,000 Jaffna Tamils in Sri Lanka and worldwide, and the response has been one of shock and disappointment.
We strongly advise others to think twice before staying here.
Hotel response
Comment: 11 Jun 2026
Dear Guest,
Thank you for bringing this matter to our attention.
We sincerely apologize for the unpleasant experience you encountered during your recent visit to Hotel Sapphire. We are deeply sorry that you felt disrespected and unwelcome, and we understand the disappointment this incident has caused.
Please be assured that we take such allegations very seriously. Following our internal inquiry, appropriate action has been taken regarding the matter. The behavior described in your review is not representative of the values and standards we uphold at Hotel Sapphire.
We greatly value all our guests and are committed to providing a welcoming and respectful environment for everyone, regardless of their background, language, or ethnicity.
We are especially saddened to learn that this experience has affected the trust built through your long-standing association with our hotel. For that, we extend our sincere apologies.
Thank you for sharing your feedback, as it helps us improve our service standards and ensure that such incidents do not recur.
Thank you for bringing this matter to our attention.
We sincerely apologize for the unpleasant experience you encountered during your recent visit to Hotel Sapphire. We are deeply sorry that you felt disrespected and unwelcome, and we understand the disappointment this incident has caused.
Please be assured that we take such allegations very seriously. Following our internal inquiry, appropriate action has been taken regarding the matter. The behavior described in your review is not representative of the values and standards we uphold at Hotel Sapphire.
We greatly value all our guests and are committed to providing a welcoming and respectful environment for everyone, regardless of their background, language, or ethnicity.
We are especially saddened to learn that this experience has affected the trust built through your long-standing association with our hotel. For that, we extend our sincere apologies.
Thank you for sharing your feedback, as it helps us improve our service standards and ensure that such incidents do not recur.
Anonymous traveller
Comment: 12 Feb 2026
Stayed in: Feb 2026
Rooms are dated. Initial allocation in 2nd floor - lot of road noise, smelly bathroom, AC does not sit at right temperature, mosquito or similar in room. I had booked early checkin but night/early morning reception duty feined knowledge and made a fuss that all rooms were booked etc. Did not give me receipt for early checkin payment until requested.
Day reception ladies were brilliant and helpful and held the hotel name up for me.
Management must update rooms and remind staff of duties and be consistent. Buffet staff must not engage in conversation with guests to the point of slight irritation while eating. Staff in general are pleasant.
Having seen Sapphire as a landmark hotel, I want it to succeed and my comments are meant for improvement only. All the best.
Day reception ladies were brilliant and helpful and held the hotel name up for me.
Management must update rooms and remind staff of duties and be consistent. Buffet staff must not engage in conversation with guests to the point of slight irritation while eating. Staff in general are pleasant.
Having seen Sapphire as a landmark hotel, I want it to succeed and my comments are meant for improvement only. All the best.
Anonymous traveller
Comment: 10 Jan 2026
Stayed in: Jan 2026
Very unsatisfactory stay in this hotel. Very noisy air condition, dirty bathroom, this is not three star standard hotel, Personally I wouldn’t give one star.
Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea.
We are a regular visitor to this hotel but won’t stay there in future.
Ordered for three cups of tea at the restaurant, they charge me 1500 rupees, I asked for the bill,, after some argument they brought the bill for 1150 rupees but did not mention on the bill for it is for three cups of tea.
We are a regular visitor to this hotel but won’t stay there in future.
Location
No. 371, Galle Road, Colombo 06, Colombo, 00600, Sri Lanka|7.05 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:30
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Hotel Sapphire: FAQs
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