Hotel Santemar
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Hotel Santemar
Hotel Santemar
Situated 150 metres from Santander’s Sardinero Beach and Casino, the Santemar features a Japanese garden and elegant rooms with air conditioning. It also offers a lounge with a flat-screen TV.
Reviews from 
Anonymous traveller
Comment: 2 Aug 2026
Stayed in: Jul 2026
Loved the location of this hotel. Beach is within a couple minutes walk, also there are some great restaurants and coffee nearby. It’s also really close to the tunnel to walk into the city center. The staff were very kind and helpful as well.
Family traveller
Comment: 11 Aug 2026
Uninhabitable for 3 people
€400 a night without breakfast (because they ask for €28 for adults and €14 for children) and the bed for the third person is an armchair with a foam cushion that folds, it's not even a bed, it doesn't even have a mattress.
This is not normal for a 4-star hotel at this price, a child might sleep in this armchair, an adolescent or adult, impossible.
If you complain, they tell you they have no other solution.
Living space in the rooms is nonexistent.
This is not normal for a 4-star hotel at this price, a child might sleep in this armchair, an adolescent or adult, impossible.
If you complain, they tell you they have no other solution.
Living space in the rooms is nonexistent.
Anonymous traveller
Comment: 23 Aug 2026
Stayed in: Aug 2026
The hotel is clean and in a very convenient location, especially if you want to stay close to the Sardinero area.
You can find free parking around the hotel, but you’ll need to be patient and keep looking. The housekeeping staff and luggage attendants were very nice, friendly, and helpful.
Unfortunately, the front desk staff was not friendly at all and provided very little assistance when we had questions. Overall, the location and cleanliness were great, but the customer service at the front desk could definitely be improved.
You can find free parking around the hotel, but you’ll need to be patient and keep looking. The housekeeping staff and luggage attendants were very nice, friendly, and helpful.
Unfortunately, the front desk staff was not friendly at all and provided very little assistance when we had questions. Overall, the location and cleanliness were great, but the customer service at the front desk could definitely be improved.
Business traveller
Comment: 9 Aug 2026
Nice hotel, near the beach, but room to improve
The room was clean and well presented, although the décor is beginning to feel rather dated and could certainly benefit from some refurbishment.
Breakfast was one of the highlights of our stay. There was an impressive variety of options, both continental and English, with a particularly good selection of fresh fruit. There was certainly no shortage of choice to start the day.
The check-out, however, was quite another matter. There was no facility simply to leave the RFID room cards, so we were required to queue at reception in order to hand them back. When I questioned this rather unusual arrangement, I was simply told, in effect, that “this is how it is”. When I tried to explain my surprise and respond, I was actually told to be quiet and listen.
Being told to “be quiet and listen” by a member of hotel reception is hardly what one expects at the end of a stay, and certainly not the sort of farewell one would associate with good hospitality. I found the whole exchange unnecessarily rude and dismissive. A simple explanation and a little courtesy would have been more than sufficient.
It is a pity, as the hotel has a very good location. The beach is within easy reach, with wonderfully clear water and very pleasant sea temperatures, and the hotel is also conveniently situated for the ferry port to Portsmouth.
Overall, the Santemar has some very good qualities, particularly its location and excellent breakfast. The rather old-fashioned décor is forgivable; an old-fashioned approach to customer service is somewhat less so. One would hope that a hotel of this standard could manage a simple check-out without making a departing guest feel that asking a perfectly reasonable question is somehow an inconvenience.
Breakfast was one of the highlights of our stay. There was an impressive variety of options, both continental and English, with a particularly good selection of fresh fruit. There was certainly no shortage of choice to start the day.
The check-out, however, was quite another matter. There was no facility simply to leave the RFID room cards, so we were required to queue at reception in order to hand them back. When I questioned this rather unusual arrangement, I was simply told, in effect, that “this is how it is”. When I tried to explain my surprise and respond, I was actually told to be quiet and listen.
Being told to “be quiet and listen” by a member of hotel reception is hardly what one expects at the end of a stay, and certainly not the sort of farewell one would associate with good hospitality. I found the whole exchange unnecessarily rude and dismissive. A simple explanation and a little courtesy would have been more than sufficient.
It is a pity, as the hotel has a very good location. The beach is within easy reach, with wonderfully clear water and very pleasant sea temperatures, and the hotel is also conveniently situated for the ferry port to Portsmouth.
Overall, the Santemar has some very good qualities, particularly its location and excellent breakfast. The rather old-fashioned décor is forgivable; an old-fashioned approach to customer service is somewhat less so. One would hope that a hotel of this standard could manage a simple check-out without making a departing guest feel that asking a perfectly reasonable question is somehow an inconvenience.
Anonymous traveller
Comment: 18 Jul 2026
Stayed in: Jul 2026
Reception staff excellent. Check in quick and we loved the room upgrade to water view - stunning. Recommend other travellers pay the extra to get a water view room on a high floor. Room well equipped and very comfortable. Relax lounges (two) were lovely to meet others or read. Would definitely return.
Excellent location
C. Joaquín Costa, 28, BAJO, Santander, 39005, Spain|2.29 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hotel Santemar: FAQs
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