Hotel Pabisa Sofia
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Air conditioning
Pool
Fitness centre
Front desk 24 hour
Restaurant
More about Hotel Pabisa Sofia
Hotel Pabisa Sofia
The Hotel Sofia is a hotel located in Playa de Palma that offers all the necessary services so that, when you arrive, all you have to worry about is enjoying yourself. The hotel was modernised in 2023.
Reviews from 
Group traveller
Comment: 1 Apr 2026
Stayed in: Mar 2026
Wonderful staff
The amazing exceptional treatment by the hotel staff.Very attentive, resolute, professional all. Especially manager Pau, waitress Dora, receptionist Libera.
Hotel response
Comment: 3 Apr 2026
¡Muchas gracias! Trasladamos tu comentario a nuestro personal y esperamos volver a recibirte pronto.
Solo traveller
Comment: 10 Aug 2026
Stayed in: Aug 2026
It does not deserve 4 stars
It does not deserve 4 stars. It has 3 too many. I have been to more hotels in that area with 4 stars and nothing like this one. It already 'smells' not so great as soon as you enter the hotel. 2 elevators for 8 floors, you enter the room and it smells bad, like pipes, dirty and torn curtain, a spider web on the ceiling that accompanied me for the 3 days and the shower screen broken, which I got locked in. The buffet closes at 9:00 PM but if you go down at 8:40 PM half of it is cleared away. We are not coming back. Not recommended for families. At least the lady who cleaned was very pleasant.
Couple
Comment: 7 May 2026
Stayed in: Apr 2026
Disappointing experience: noisy hotel not up to 4 stars
We stayed at this 4 star hotel in the Arenal area, but sincerely of 4 stars has very little.
Upon arrival, while waiting for the room, I went to the bathrooms of the reception and the situation was bad: ruined wooden doors, poorly maintained bathroom and without even soap. The management of the luggage storage was also questionable: there were German tourists changing and walking around in their underwear without any control or attention to other guests.
The room was decent, but absolutely not up to a 4-star rating. The window did not close and anyone could have opened it from the outside, which made us feel unsafe, also because the terraces were all connected to each other.
During the night it was impossible to rest: screaming, squawking and groups of drunk tourists at all hours. Even a glass bottle fell on our terrace. The area and the hotel seem to be frequented mainly by Germans who already from 8/9 in the morning wander around with beer in hand until late at night.
Very disappointing experience. I would not recommend it to anyone looking for tranquility, safety, cleanliness and a hotel truly worthy of the four stars declared.
Upon arrival, while waiting for the room, I went to the bathrooms of the reception and the situation was bad: ruined wooden doors, poorly maintained bathroom and without even soap. The management of the luggage storage was also questionable: there were German tourists changing and walking around in their underwear without any control or attention to other guests.
The room was decent, but absolutely not up to a 4-star rating. The window did not close and anyone could have opened it from the outside, which made us feel unsafe, also because the terraces were all connected to each other.
During the night it was impossible to rest: screaming, squawking and groups of drunk tourists at all hours. Even a glass bottle fell on our terrace. The area and the hotel seem to be frequented mainly by Germans who already from 8/9 in the morning wander around with beer in hand until late at night.
Very disappointing experience. I would not recommend it to anyone looking for tranquility, safety, cleanliness and a hotel truly worthy of the four stars declared.
Hotel response
Comment: 9 May 2026
Grazie per aver condiviso la sua esperienza.
Ci dispiace sapere che il soggiorno non abbia soddisfatto le sue aspettative. I suoi commenti riguardo alla manutenzione, alla pulizia e al rumore sono stati presi in considerazione e verranno condivisi con i reparti competenti per continuare a migliorare.
Il nostro hotel si trova in una zona vivace e internazionale, il che può influenzare l’atmosfera soprattutto in alta stagione. Apprezziamo comunque il suo feedback e il tempo dedicato a scriverci.
Ci dispiace sapere che il soggiorno non abbia soddisfatto le sue aspettative. I suoi commenti riguardo alla manutenzione, alla pulizia e al rumore sono stati presi in considerazione e verranno condivisi con i reparti competenti per continuare a migliorare.
Il nostro hotel si trova in una zona vivace e internazionale, il che può influenzare l’atmosfera soprattutto in alta stagione. Apprezziamo comunque il suo feedback e il tempo dedicato a scriverci.
Family traveller
Comment: 19 Apr 2026
Stayed in: Apr 2026
NOT FAMILY FRIENDLY HOTEL !!!!
They are NOT Family friendly, we came to hotel an booked room for two adults, but did not mentioned our 2.5 year old kid , when we arrived at 22:40 evening they kicked us out with all child and without money recovery.
Only offer was to buy one more room to split us!
Nothing so stiupid i had never seen in all world, management is unprofessional.
Booking said to connect with hotel at least about refund, what i did eye on eye on them.
And they only said sorry we cant.
After 5 days i came another time speak about situation and they even did not cared about my lost money, they said thats the rules.
Even if i asked for room upgrade they said - NO, when i asked for lost money discount to buy better apartment also was - NO.
Stay away if you want to visit that family unfriendly place, hope they will invest in staff and Hotel management education courses for money they charged from our family.
Booking say that you can get refund if connect with hotel, but they all said they cant do nothing and sorry, so its legal thiefs.
After that, they put in booking that i was not showed up , and everything fine.
Scammers.
Only offer was to buy one more room to split us!
Nothing so stiupid i had never seen in all world, management is unprofessional.
Booking said to connect with hotel at least about refund, what i did eye on eye on them.
And they only said sorry we cant.
After 5 days i came another time speak about situation and they even did not cared about my lost money, they said thats the rules.
Even if i asked for room upgrade they said - NO, when i asked for lost money discount to buy better apartment also was - NO.
Stay away if you want to visit that family unfriendly place, hope they will invest in staff and Hotel management education courses for money they charged from our family.
Booking say that you can get refund if connect with hotel, but they all said they cant do nothing and sorry, so its legal thiefs.
After that, they put in booking that i was not showed up , and everything fine.
Scammers.
Hotel response
Comment: 23 Apr 2026
Dear Gatis,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience caused during your arrival.
We would like to clarify that your reservation was made for two adults, and unfortunately, the room category booked has a maximum capacity of two guests, in accordance with hotel policies and local regulations. For this reason, we were unable to accommodate three people in the same room.
Our reception team did their best to offer alternative solutions at the time, including booking an additional room or suggesting accommodation at our nearby Pabisa Orlando Apartments, so you and your family could still enjoy your stay. Regarding the refund, this is subject to the booking conditions agreed upon at the time of reservation.
We sincerely regret that the situation led to frustration and would like to emphasize that our team always aims to assist our guests with professionalism and respect.
Thank you again for your feedback, as it helps us continue improving our service.
Kind regards,
Pabisa Hotels Team
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the inconvenience caused during your arrival.
We would like to clarify that your reservation was made for two adults, and unfortunately, the room category booked has a maximum capacity of two guests, in accordance with hotel policies and local regulations. For this reason, we were unable to accommodate three people in the same room.
Our reception team did their best to offer alternative solutions at the time, including booking an additional room or suggesting accommodation at our nearby Pabisa Orlando Apartments, so you and your family could still enjoy your stay. Regarding the refund, this is subject to the booking conditions agreed upon at the time of reservation.
We sincerely regret that the situation led to frustration and would like to emphasize that our team always aims to assist our guests with professionalism and respect.
Thank you again for your feedback, as it helps us continue improving our service.
Kind regards,
Pabisa Hotels Team
Family traveller
Comment: 31 Mar 2026
Stayed in: Mar 2026
3 stars. No more...
The staff is the bright spot at this hotel. Without "Dora" we would not have felt so comfortable here.
The rooms are clean and well decorated, the bathroom renovated.
The hotel facilities, such as gym or billiards, are broken and not usable.
Unfortunately, food on half board is hardly to be enjoyed. With a bit more fresh produce you could significantly increase the quality.
The rooms are clean and well decorated, the bathroom renovated.
The hotel facilities, such as gym or billiards, are broken and not usable.
Unfortunately, food on half board is hardly to be enjoyed. With a bit more fresh produce you could significantly increase the quality.
Hotel response
Comment: 7 Apr 2026
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke mit uns zu teilen. Es freut uns sehr zu hören, dass Sie sich dank unseres Teams, insbesondere Dora, bei uns wohlgefühlt haben. Ihr Lob geben wir sehr gerne an sie weiter. Ebenso freuen wir uns, dass Sie die Sauberkeit und Einrichtung der Zimmer positiv hervorheben.
Gleichzeitig bedauern wir sehr, dass einige unserer Einrichtungen während Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben und danken Ihnen für den Hinweis. Auch Ihr Feedback zur Halbpension und zur Qualität der Speisen nehmen wir ernst und werden es mit unserem Küchenteam besprechen, um uns weiter zu verbessern.
Wir hoffen, Sie dennoch wieder einmal bei uns im Aubamar Palma Resort begrüßen zu dürfen und Ihnen dann eine rundum noch angenehmere Erfahrung bieten zu können.
Gleichzeitig bedauern wir sehr, dass einige unserer Einrichtungen während Ihres Aufenthalts nicht Ihren Erwartungen entsprochen haben und danken Ihnen für den Hinweis. Auch Ihr Feedback zur Halbpension und zur Qualität der Speisen nehmen wir ernst und werden es mit unserem Küchenteam besprechen, um uns weiter zu verbessern.
Wir hoffen, Sie dennoch wieder einmal bei uns im Aubamar Palma Resort begrüßen zu dürfen und Ihnen dann eine rundum noch angenehmere Erfahrung bieten zu können.
Very good location
Carrer de Sant Ramon Nonat 23, Les Meravelles, Palma, 07610, Spain|10.01 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hotel Pabisa Sofia: FAQs
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