BQ Augusta Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about BQ Augusta Hotel
BQ Augusta Hotel
The BQ Augusta Hotel complex in La Bonanova is just 10 minutes’ drive from the centre of Palma de Mallorca and offers rooms, studios and apartments. It features an outdoor swimming pool with a sun terrace.
Reviews from 
Family traveller
UK
Comment: 29 Aug 2026
Stayed in: Aug 2026
A great hotel in quiet location within easy reach of Palma.
We chose the Augusta because we wanted to be in a quieter location yet easy reach to Palma and beaches.
When booking we knew that it would be a short cab journey into Palma. Reception called us cabs and a taxi pick up immediately outside hotel too. 9 euros each way.
In the past we have stayed in resorts or within walking distance of towns and been disturbed late at night and ny traffic.
It was super quiet at night. Lovely view from hotel (ask for a view). We stayed in an apartment rather than a room for an extra 20 euros a night. Overlooked pool and sea view and castle view. Really lovely apartment.
Super clean and all the staff were so helpful and lovely. Keen to ensure all great stay. Took their recommendations for places to eat too.
The gym was great and pool a great size.
Quiet and easy to find sun lounger and beds.
The breakfast was amazing! Choice and service perfect.
We hired a car through the hotel, brilliant local company, no upselling, straightforward and a car to explore the west and south west coast and mountain towns.
Would definitely stay again in the apartment on 2nd floor and I’m fussy!
When booking we knew that it would be a short cab journey into Palma. Reception called us cabs and a taxi pick up immediately outside hotel too. 9 euros each way.
In the past we have stayed in resorts or within walking distance of towns and been disturbed late at night and ny traffic.
It was super quiet at night. Lovely view from hotel (ask for a view). We stayed in an apartment rather than a room for an extra 20 euros a night. Overlooked pool and sea view and castle view. Really lovely apartment.
Super clean and all the staff were so helpful and lovely. Keen to ensure all great stay. Took their recommendations for places to eat too.
The gym was great and pool a great size.
Quiet and easy to find sun lounger and beds.
The breakfast was amazing! Choice and service perfect.
We hired a car through the hotel, brilliant local company, no upselling, straightforward and a car to explore the west and south west coast and mountain towns.
Would definitely stay again in the apartment on 2nd floor and I’m fussy!
Couple
Comment: 19 Aug 2026
Stayed in: Aug 2026
Extremely friendly staff and clean room
Extremely friendly and helpful staff. Everyone was welcoming, attentive and always willing to help, making us feel at home from the moment we arrived.
We were also very impressed by how clean and well maintained the hotel was. The room and all the common areas were kept in excellent condition.
Our compliments to the entire team. Your friendliness, excellent service and attention to detail made our stay especially enjoyable
We were also very impressed by how clean and well maintained the hotel was. The room and all the common areas were kept in excellent condition.
Our compliments to the entire team. Your friendliness, excellent service and attention to detail made our stay especially enjoyable
Family traveller
Comment: 19 Aug 2026
Stayed in: Aug 2026
Would easily go back
Nice hotel, nothing to complain about. We didn't try the restaurant since we had a studio apartment with kitchen and made our own breakfast. Pool area was not very occupied so it was easy to get a chair. The hotel is close to the Porto Pi shopping mall which is convenient. Walking to old town took about 45-60 minutes, but there were always taxis available for when we didn't want to walk.
Business traveller
Comment: 16 Aug 2026
Stayed in: Jul 2026
A great hotel
Super hotel, large rooms, quite quiet allows you to rest properly, reception staff, restaurant, cleaning super friendly and attentive all the time. It has been a very satisfying stay all the time I have stayed at the hotel. The restaurant food super well prepared and the buffet rich and very complete.
Family traveller
Comment: 13 Aug 2026
Stolen jewlery
We initially had a good experience at BQ Augusta, which makes what happened towards the end of our stay even more disappointing.
We were travelling as two couples, with our one-year-old daughter. Two days before leaving, we discovered that several valuable belongings were missing from our room. My diamond wedding ring, which had been inside my wallet in my handbag in the wardrobe, was gone. My sister-in-law’s gold necklace was also missing, and we later discovered that some of our cash had been taken as well.
It was clear that our belongings had been searched through and that items and money had been taken carefully and gradually, making it difficult for us to notice immediately. What is particularly concerning is that this appears to have happened while we had the “Do Not Disturb” sign on our door, meaning that staff should not have entered the room.
We immediately reported the situation to the reception, but unfortunately we did not feel that the matter was treated with the seriousness we expected. We were largely left to deal with the situation ourselves and had to make our own way to the police station. We spent almost five hours there, losing our entire final evening of our holiday.
During this time, the hotel manager did not come to the police station to speak with us. We were told that the manager would look into the matter and speak to us the following day.
The next morning, we came down early specifically to speak with the manager, but they had not arrived yet. We were told that they would speak with us as soon as they arrived and investigate who had entered our room. After some time, we heard that the manager was outside, but no one knocked on our door or came to speak to us.
We eventually went downstairs ourselves to ask for an update, only to be told that the manager had gone to the police with information they had found. Once again, nobody had informed us or communicated this to us beforehand.
We had to leave for the airport at 3 PM that day. The manager did not return before we left. Around ten minutes after we had departed, we received a phone call from the hotel informing us only that they had shared their information with the police and that the matter was now a police case.
What was most disappointing was the complete lack of empathy and accountability throughout the entire situation. Not once were we given a genuine apology, shown any real understanding of what we had experienced, or offered any meaningful compensation or assistance.
This was not a minor incident. A diamond wedding ring and a gold necklace were taken, both of significant financial and sentimental value, in addition to cash. Beyond the financial loss, having someone go through our personal belongings and take items from our room was extremely upsetting and left us feeling violated and unsafe.
We understand that the hotel may need to cooperate with the police and that there are procedures to follow. However, we expected much more from the hotel in terms of communication, support, empathy and responsibility towards its guests.
Unfortunately, the way this situation was handled overshadowed what had otherwise been a pleasant stay. For this reason, we cannot recommend BQ Augusta and would expect significantly better support and communication from a hotel in such a serious situation.
We were travelling as two couples, with our one-year-old daughter. Two days before leaving, we discovered that several valuable belongings were missing from our room. My diamond wedding ring, which had been inside my wallet in my handbag in the wardrobe, was gone. My sister-in-law’s gold necklace was also missing, and we later discovered that some of our cash had been taken as well.
It was clear that our belongings had been searched through and that items and money had been taken carefully and gradually, making it difficult for us to notice immediately. What is particularly concerning is that this appears to have happened while we had the “Do Not Disturb” sign on our door, meaning that staff should not have entered the room.
We immediately reported the situation to the reception, but unfortunately we did not feel that the matter was treated with the seriousness we expected. We were largely left to deal with the situation ourselves and had to make our own way to the police station. We spent almost five hours there, losing our entire final evening of our holiday.
During this time, the hotel manager did not come to the police station to speak with us. We were told that the manager would look into the matter and speak to us the following day.
The next morning, we came down early specifically to speak with the manager, but they had not arrived yet. We were told that they would speak with us as soon as they arrived and investigate who had entered our room. After some time, we heard that the manager was outside, but no one knocked on our door or came to speak to us.
We eventually went downstairs ourselves to ask for an update, only to be told that the manager had gone to the police with information they had found. Once again, nobody had informed us or communicated this to us beforehand.
We had to leave for the airport at 3 PM that day. The manager did not return before we left. Around ten minutes after we had departed, we received a phone call from the hotel informing us only that they had shared their information with the police and that the matter was now a police case.
What was most disappointing was the complete lack of empathy and accountability throughout the entire situation. Not once were we given a genuine apology, shown any real understanding of what we had experienced, or offered any meaningful compensation or assistance.
This was not a minor incident. A diamond wedding ring and a gold necklace were taken, both of significant financial and sentimental value, in addition to cash. Beyond the financial loss, having someone go through our personal belongings and take items from our room was extremely upsetting and left us feeling violated and unsafe.
We understand that the hotel may need to cooperate with the police and that there are procedures to follow. However, we expected much more from the hotel in terms of communication, support, empathy and responsibility towards its guests.
Unfortunately, the way this situation was handled overshadowed what had otherwise been a pleasant stay. For this reason, we cannot recommend BQ Augusta and would expect significantly better support and communication from a hotel in such a serious situation.
Location
Camí del Corb Marí, 22, Ponent, Portopí, Palma, 07015, Spain|3.16 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
BQ Augusta Hotel: FAQs
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