Hotel Samos
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
More about Hotel Samos
Hotel Samos
Located in the heart of Magaluf, the hotel is just 250 metres from the town’s famous beaches. Rooms include a balcony and overlook the Mediterranean Sea or the island’s mountains.
Reviews from 
Family traveller
Comment: 2 Jul 2026
Stayed in: Jun 2026
Amazing
Perfect in every way, breakfast amazing, comfy beds, everything you need bar a kettle, however a vending machine is by the lift. Looking forward to another visit in the future
Solo traveller
Comment: 6 Jul 2026
Stayed in: Jun 2026
Don't stay here !!! Theft !!!
Terrible experience. I paid for my stay, was forced to leave early, and the hotel has ignored all of my emails requesting a refund. In my opinion, this is completely unacceptable treatment of a paying guest. I strongly advise others to think twice before booking here.
Group traveller
Comment: 6 Jul 2026
Stayed in: Jul 2026
I would not recommend this hotel
I would not recommend this hotel - some extremely unprofessional staff at reception and manager level
We confirmed our room requirements in writing before arrival and the Hotel acknowledged these. However they were ignored entirely.
My 18-year-old daughter arrived to find no pool view (as booked) - just a view of the solar panels on the roof ( pool only visible if you put your head out of the window and crane it 90 degrees), maintenance workers in the room when we arrived, and her room on a completely different floor to all of her friends — despite being the only person in her group to have confirmed room details in advance.
When she went to reception to ask for this to be rectified, the staff were so unhelpful and unkind that she was reduced to tears. She is 18 years old and travelling without her parents. When my husband and I called to assist, I was responded to extremely unprofessionally and then the receptionist hung up on my husband when he asked to speak to the manager. A formal written complaint has been sent and so far not responded to. The manager has refused to engage and will not speak to me or respond to our email.
The situation remains unresolved. The room issue was bad enough. The conduct of the staff towards a young woman on her own has been worse.
I am 53 years old and have never felt compelled to leave a complaint review anywhere in my life. That tells you everything you need to know about how badly this has been handled - mostly particluarly how the staff responded to a young woman.
We confirmed our room requirements in writing before arrival and the Hotel acknowledged these. However they were ignored entirely.
My 18-year-old daughter arrived to find no pool view (as booked) - just a view of the solar panels on the roof ( pool only visible if you put your head out of the window and crane it 90 degrees), maintenance workers in the room when we arrived, and her room on a completely different floor to all of her friends — despite being the only person in her group to have confirmed room details in advance.
When she went to reception to ask for this to be rectified, the staff were so unhelpful and unkind that she was reduced to tears. She is 18 years old and travelling without her parents. When my husband and I called to assist, I was responded to extremely unprofessionally and then the receptionist hung up on my husband when he asked to speak to the manager. A formal written complaint has been sent and so far not responded to. The manager has refused to engage and will not speak to me or respond to our email.
The situation remains unresolved. The room issue was bad enough. The conduct of the staff towards a young woman on her own has been worse.
I am 53 years old and have never felt compelled to leave a complaint review anywhere in my life. That tells you everything you need to know about how badly this has been handled - mostly particluarly how the staff responded to a young woman.
Group traveller
Comment: 27 Jun 2026
Stayed in: Jun 2026
Terrible stressful experience, please beware!
Please be aware before booking this hotel!!!
My daughter and her three friends arrived at around 2am to check in for a holiday they had each paid over £1,000 for through EasyJet Holidays. This was their first holiday after leaving school, my daughter is 18 and her friends are currently 17 (turning 18 soon).
Their booking stated that at least one passenger had to be over 18, which was met. They also had email confirmation from the hotel confirming that as long as one passenger was 18 they would be accepted in seperate rooms.
When they arrived at 2am to check in they were told they could not stay here as 2 of them should be 18, the security/reception guy made comments that there was “no way” he would allow his own 17-year-old daughter to come to Magaluf and said they should find somewhere else to stay or get a flight home.
After calling his manager, they were told they could stay for one night only and would need to find somewhere else the next day.
The next day the reception phoned the girls room, told them to pack and leave, my daughter went to reception and tried to explain the situation and show the email confirmation. She explained that they had checked in advance and had been told this arrangement would be accepted. According to my daughter, the receptionist repeatedly dismissed them and said words to the effect of “I don’t want to see the email. It won't change anything.”
My daughter asked again to please read the email because the hotel had confirmed this would be okay. When she eventually looked at it, she was told the response was effectively, “Oh well, it’s a mistake. You’re not staying here.”
This is not an adults-only hotel and children are allowed at the property, which makes the situation even more confusing given the information provided before travel.
The girls were made to check out and potentially being left stranded in Magaluf while parents back home tried to resolve the issue with EasyJet Holidays. My daughter then asked reception if they could contact an easy jet rep and ask them to come to the hotel and help which they were just told 'NO'
Regardless of hotel policy, the lack of empathy, communication and support shown to a group of young travellers in an unfamiliar country at 2am was unacceptable and extremely upsetting.
Very disappointing stressful experience and I would not recommend this hotel based on how this situation was handled.
My daughter and her three friends arrived at around 2am to check in for a holiday they had each paid over £1,000 for through EasyJet Holidays. This was their first holiday after leaving school, my daughter is 18 and her friends are currently 17 (turning 18 soon).
Their booking stated that at least one passenger had to be over 18, which was met. They also had email confirmation from the hotel confirming that as long as one passenger was 18 they would be accepted in seperate rooms.
When they arrived at 2am to check in they were told they could not stay here as 2 of them should be 18, the security/reception guy made comments that there was “no way” he would allow his own 17-year-old daughter to come to Magaluf and said they should find somewhere else to stay or get a flight home.
After calling his manager, they were told they could stay for one night only and would need to find somewhere else the next day.
The next day the reception phoned the girls room, told them to pack and leave, my daughter went to reception and tried to explain the situation and show the email confirmation. She explained that they had checked in advance and had been told this arrangement would be accepted. According to my daughter, the receptionist repeatedly dismissed them and said words to the effect of “I don’t want to see the email. It won't change anything.”
My daughter asked again to please read the email because the hotel had confirmed this would be okay. When she eventually looked at it, she was told the response was effectively, “Oh well, it’s a mistake. You’re not staying here.”
This is not an adults-only hotel and children are allowed at the property, which makes the situation even more confusing given the information provided before travel.
The girls were made to check out and potentially being left stranded in Magaluf while parents back home tried to resolve the issue with EasyJet Holidays. My daughter then asked reception if they could contact an easy jet rep and ask them to come to the hotel and help which they were just told 'NO'
Regardless of hotel policy, the lack of empathy, communication and support shown to a group of young travellers in an unfamiliar country at 2am was unacceptable and extremely upsetting.
Very disappointing stressful experience and I would not recommend this hotel based on how this situation was handled.
Group traveller
Comment: 24 Jun 2026
Stayed in: Jun 2026
Great for a short stay in a great location
Just came back from Hotel Samos on 22nd June where 13 of us was here on my sons stag party for three nights, hotel was very well located, took an age to check in with only two staff manning reception, however once it was our turn Pedro was very helpful.
Room was adequate for what we required, clean & tidy, the single bed was just about ok and the bathroom was all good with a decent shower.
We stayed on a B&B basis, cooked breakfast was rubbish, but had a selection pastries & cakes etc, coffee was served via machines that were fine, however should I ever return to this hotel I would go room only.
The grounds with the swimming pool was great with no problems getting x13 sunbeds at anytime of the day, a lot of the beds could do with replacing though as some were quite worn and dirty, the pool was nice and cool which was needed as we had temperatures of around 35 - 40 degrees, the pool area was clean and tidy.
Pool bar seemed ok but only used it once when we hit it hard on the first day ;-) Can’t mention anything else as did not use the restaurant at all only for breakfast (once!) or use the gym or anything else the hotel may have to offer.
So overall a good stay in a great location should you want to go to the main strip or magaluf beach.
Hope this helps!
Room was adequate for what we required, clean & tidy, the single bed was just about ok and the bathroom was all good with a decent shower.
We stayed on a B&B basis, cooked breakfast was rubbish, but had a selection pastries & cakes etc, coffee was served via machines that were fine, however should I ever return to this hotel I would go room only.
The grounds with the swimming pool was great with no problems getting x13 sunbeds at anytime of the day, a lot of the beds could do with replacing though as some were quite worn and dirty, the pool was nice and cool which was needed as we had temperatures of around 35 - 40 degrees, the pool area was clean and tidy.
Pool bar seemed ok but only used it once when we hit it hard on the first day ;-) Can’t mention anything else as did not use the restaurant at all only for breakfast (once!) or use the gym or anything else the hotel may have to offer.
So overall a good stay in a great location should you want to go to the main strip or magaluf beach.
Hope this helps!
Excellent location
S'Olivera 12, Calvià, 07181, Spain|6.71 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Hotel Samos: FAQs
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