Magic Cristal Park
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
More about Magic Cristal Park
Magic Cristal Park
Magic Cristal Parkis located opposite Benidorm’s Aigüera Park and 5 minutes’ walk from Levante Beach. It offers an indoor swimming pool, hot tub and air-conditioned rooms with satellite TV.
Reviews from 
Family traveller
Comment: 15 Jul 2026
great value for money
brilliant value for money. Its a good 3 star. a lot of people complaining seem to expect Porsche for fiat money. Food was great apart from the lamb. Ultra inclusive is over priced for what you get. More than 1 tiny beer in the room fridge would be great.
Things i would recommend changing
Roof bar should be open until 10.
Change the tvs in the room to smart tvs so customers can use things like their own Netflix.
Have someone check hallways to tell the rude ones to shut up in early hours of the morning.
Staff were great, all very helpful. Would definitely stay there again
Things i would recommend changing
Roof bar should be open until 10.
Change the tvs in the room to smart tvs so customers can use things like their own Netflix.
Have someone check hallways to tell the rude ones to shut up in early hours of the morning.
Staff were great, all very helpful. Would definitely stay there again
Family traveller
Comment: 17 Jul 2026
If you can spare a few extra pounds and do even basic research, you’ll avoid
This hotel might have been stamped as a 3‑star back when flip phones were cutting‑edge, but by today’s standards it deserves a minus‑3‑star prefix. It’s the kind of place you only end up in when every other hotel, hostel, shed, and dog kennel in the region is fully booked. Bottom of the bucket doesn’t even cover it — this is the sludge under the bucket.
The only positive is the location. Everything else is piss poor, outdated, neglected, and borderline insulting to anyone who’s ever stayed in a functioning hotel. The entire building is decades overdue for renovation. Even a polished turd eventually loses its shine, and this one has been left out in the sun far too long, the turd is no longer glossy.
The pool is undercover and no loungers round it. Loungers are available up a set of steps from the pool but no parasols or shade available. I will stress a decent photograpgh (or a number of) can be very deceptive don't buy from pictures.
The bar drinks are passable, but the staffing is a joke. At peak times you’re looking at 15+ minute waits, watching an overwhelmed bartender try to serve a queue that looks like a theme park ride.
“Bar snacks” are two short sessions per day where you help yourself to a box of peanuts or crisps. That’s it, luxury dining for snacks, open boxes where you can catch whatever diseases the person in front has when they decide they cant be bothered and throw the nuts back in the box (common buffet habit too from some untrained humans) obviously that’s their idea of all‑inclusive hospitality.
As for the food, anyone claiming it’s “great” must have a diet consisting of whatever’s cheapest on the bottom shelf. If you think this is good cuisine, you’d probably mistake a tin of Chappie dog food for wagyu steak. Breakfast leftovers are recycled into late‑morning snacks, and the bread is so stale it could be used as construction material for the renovation they clearly can’t afford.
Staff — particularly the restaurant cleaners — are ignorant and dismissive, and they don’t even know their own opening times. That’s not their fault alone; it’s a sign of zero management, no leadership, and absolutely no standards. Whoever is supposed to be in charge clearly has no spine and no interest in correcting the attitude problems on display.
We’ve stayed in hotels all over, and we’re not fooled by the “food for the masses” approach. For some people this might be their dream holiday simply because they’ve reached their destination — but we expect better. Thankfully, there are plenty of decent food and drink options nearby, because this hotel quickly became nothing more than a place to sleep, not the all‑inclusive experience we paid for.
If you can spare a few extra pounds and do even basic research, you’ll avoid a holiday full of regret. This place is wildly overrated, poorly run, and absolutely not worth your money.
Read this review not as a moan culture, but reflective of what's there, extract the good and crap from all reviews and make an informed decision
The only positive is the location. Everything else is piss poor, outdated, neglected, and borderline insulting to anyone who’s ever stayed in a functioning hotel. The entire building is decades overdue for renovation. Even a polished turd eventually loses its shine, and this one has been left out in the sun far too long, the turd is no longer glossy.
The pool is undercover and no loungers round it. Loungers are available up a set of steps from the pool but no parasols or shade available. I will stress a decent photograpgh (or a number of) can be very deceptive don't buy from pictures.
The bar drinks are passable, but the staffing is a joke. At peak times you’re looking at 15+ minute waits, watching an overwhelmed bartender try to serve a queue that looks like a theme park ride.
“Bar snacks” are two short sessions per day where you help yourself to a box of peanuts or crisps. That’s it, luxury dining for snacks, open boxes where you can catch whatever diseases the person in front has when they decide they cant be bothered and throw the nuts back in the box (common buffet habit too from some untrained humans) obviously that’s their idea of all‑inclusive hospitality.
As for the food, anyone claiming it’s “great” must have a diet consisting of whatever’s cheapest on the bottom shelf. If you think this is good cuisine, you’d probably mistake a tin of Chappie dog food for wagyu steak. Breakfast leftovers are recycled into late‑morning snacks, and the bread is so stale it could be used as construction material for the renovation they clearly can’t afford.
Staff — particularly the restaurant cleaners — are ignorant and dismissive, and they don’t even know their own opening times. That’s not their fault alone; it’s a sign of zero management, no leadership, and absolutely no standards. Whoever is supposed to be in charge clearly has no spine and no interest in correcting the attitude problems on display.
We’ve stayed in hotels all over, and we’re not fooled by the “food for the masses” approach. For some people this might be their dream holiday simply because they’ve reached their destination — but we expect better. Thankfully, there are plenty of decent food and drink options nearby, because this hotel quickly became nothing more than a place to sleep, not the all‑inclusive experience we paid for.
If you can spare a few extra pounds and do even basic research, you’ll avoid a holiday full of regret. This place is wildly overrated, poorly run, and absolutely not worth your money.
Read this review not as a moan culture, but reflective of what's there, extract the good and crap from all reviews and make an informed decision
Hotel response
Comment: 17 Jul 2026
Dear guest,
We are very sorry that your stay fell short of your expectations.
We value your feedback on TripAdvisor and will work to improve in the areas where we need to.
Sincerly yours,
The Management Team
Magic Cristal Park.
We are very sorry that your stay fell short of your expectations.
We value your feedback on TripAdvisor and will work to improve in the areas where we need to.
Sincerly yours,
The Management Team
Magic Cristal Park.
Family traveller
Comment: 14 Jul 2026
No guard on wall looking down from roof, so scary
Very unsafe for kids.. The swimming pool is on the roof and there's no guard on the wall looking over for safety. As a mother, my nerves were gone.. dont think some of these hotel care..
Hotel response
Comment: 14 Jul 2026
. Querido cliente,
Gracias por dejar su opinión en TripAdvisor, aunque lamentamos que haya tenido una experiencia insuficiente. Tomaremos medidas para mejorar.
Atentamente,
Equipo de Dirección
Magic Cristal Park.
Gracias por dejar su opinión en TripAdvisor, aunque lamentamos que haya tenido una experiencia insuficiente. Tomaremos medidas para mejorar.
Atentamente,
Equipo de Dirección
Magic Cristal Park.
Family traveller
Comment: 5 Jul 2026
Stayed in: Jun 2026
Do not recommend!
Location was good easy access to the good part of Benidorm, atmosphere was friendly enough, rooms were very basic and by the time we'd been here a week we had cabin fever, the rooftop pool and bar is nice however the jacuzzi was slimy and disgusting, the food was basic awful under cooked chicken and the plates and cutlery was filthy and my don went to get a drink and there was lipstick on the first one and dead flies in the second so we stopped eating there and ate out after paying for all inclusive. Would not recommend it its like an all inclusive from the 70s but grotty!
Hotel response
Comment: 6 Jul 2026
Dear Guest, Thank you for taking the time to share your feedback regarding your stay with us. We are pleased to hear that you enjoyed our location and appreciated both the surrounding area and our rooftop bar. However, we sincerely regret that certain aspects of your holiday did not meet your expectations. We always strive to provide a comfortable and hygienic environment for all our guests, and we take your observations regarding the cleanliness of the dining area and the condition of the Jacuzzi very seriously. Please rest assured that we have shared your comments with our management team and the Food & Beverage department so that we can review our protocols and make the necessary improvements. We would have welcomed the opportunity to address these issues during your stay, but we are glad you were able to discover and enjoy Benidorm's varied culinary offerings. Thank you again for helping us improve. We wish you and your family all the best.
Kind regards,
Management Team
Hotel Magic Cristal Park
Kind regards,
Management Team
Hotel Magic Cristal Park
Group traveller
Comment: 2 Jul 2026
Stayed in: Jul 2026
Disappointed
We are three friends who booked a 5-night all-inclusive holiday through Love Holidays and have just returned home today. Before travelling, I was a little concerned after reading some of the reviews, but I decided to stay positive because no hotel can satisfy every guest. Unfortunately, many of the negative reviews turned out to be accurate.
When we arrived, reception was extremely busy, chaotic, and poorly organised. There were long queues, and some guests were simply jumping ahead of others. At one point, we even witnessed what almost became a fight between two Spanish guests. Check-in was stressful and did not create a good first impression.
The biggest disappointment was the room. When we finally found it, I was genuinely shocked by how small it was. It was barely suitable for one person, yet it contained two single beds and a child’s bed for three adult men who had all paid full price. To make matters worse, the legs of the beds were broken.
We immediately returned to reception and explained that the room was far too small for three adults. We requested a larger room and were told to come back the following morning at 10 a.m. because there would be many check-outs. When we returned as instructed, we were told a larger room would be arranged for us at 2 p.m. However, instead of moving us, two maintenance technicians arrived and simply repaired the broken bed legs before leaving. They spoke very little English and came across as quite rude. Our actual complaint about the room size was completely ignored.
The food was another major disappointment. The selection was poor, and most of the same dishes were repeated every single day. For an all-inclusive hotel, I expected much more variety and quality.
There were a few positives. The hotel itself was very clean, and the housekeeping staff were friendly, hardworking, and helpful throughout our stay. The rooftop area was pleasant, but seating was very limited. The rooftop pool was also extremely small and constantly overcrowded with children. The pool bar was far too small for the number of guests staying at the hotel, meaning there were almost always long queues and it was difficult to get served.
The hotel appears to be very busy and popular, particularly with Spanish guests, who seemed to make up the vast majority of customers during our stay. However, the reception staff seriously need customer service training, as we found them unhelpful and dismissive when dealing with our concerns.
Overall, I am extremely disappointed with this hotel and would not recommend it. The room situation in particular had a major impact on my holiday and left me feeling frustrated and annoyed throughout the stay. I wish I had paid more attention to the negative reviews beforehand because, in my experience, they were largely accurate.
When we arrived, reception was extremely busy, chaotic, and poorly organised. There were long queues, and some guests were simply jumping ahead of others. At one point, we even witnessed what almost became a fight between two Spanish guests. Check-in was stressful and did not create a good first impression.
The biggest disappointment was the room. When we finally found it, I was genuinely shocked by how small it was. It was barely suitable for one person, yet it contained two single beds and a child’s bed for three adult men who had all paid full price. To make matters worse, the legs of the beds were broken.
We immediately returned to reception and explained that the room was far too small for three adults. We requested a larger room and were told to come back the following morning at 10 a.m. because there would be many check-outs. When we returned as instructed, we were told a larger room would be arranged for us at 2 p.m. However, instead of moving us, two maintenance technicians arrived and simply repaired the broken bed legs before leaving. They spoke very little English and came across as quite rude. Our actual complaint about the room size was completely ignored.
The food was another major disappointment. The selection was poor, and most of the same dishes were repeated every single day. For an all-inclusive hotel, I expected much more variety and quality.
There were a few positives. The hotel itself was very clean, and the housekeeping staff were friendly, hardworking, and helpful throughout our stay. The rooftop area was pleasant, but seating was very limited. The rooftop pool was also extremely small and constantly overcrowded with children. The pool bar was far too small for the number of guests staying at the hotel, meaning there were almost always long queues and it was difficult to get served.
The hotel appears to be very busy and popular, particularly with Spanish guests, who seemed to make up the vast majority of customers during our stay. However, the reception staff seriously need customer service training, as we found them unhelpful and dismissive when dealing with our concerns.
Overall, I am extremely disappointed with this hotel and would not recommend it. The room situation in particular had a major impact on my holiday and left me feeling frustrated and annoyed throughout the stay. I wish I had paid more attention to the negative reviews beforehand because, in my experience, they were largely accurate.
Hotel response
Comment: 5 Jul 2026
Dear Guest,
Thank you for your detailed feedback regarding your recent 5-night stay. We sincerely apologize that your holiday did not meet your expectations and that you encountered so many frustrations.
We deeply regret the stressful check-in experience and the misunderstanding regarding your room size. While we are glad our maintenance team repaired the beds, we clearly failed to address your primary concern about comfort and space for three adults.
We have also noted your feedback about the all-inclusive buffet variety and the pool bar queues to help us improve our efficiency. On a positive note, we are pleased that you found the hotel clean and appreciated the hard work of our housekeeping team.
Sincerely,
The Hotel Management Team
Magic Cristal Park
Thank you for your detailed feedback regarding your recent 5-night stay. We sincerely apologize that your holiday did not meet your expectations and that you encountered so many frustrations.
We deeply regret the stressful check-in experience and the misunderstanding regarding your room size. While we are glad our maintenance team repaired the beds, we clearly failed to address your primary concern about comfort and space for three adults.
We have also noted your feedback about the all-inclusive buffet variety and the pool bar queues to help us improve our efficiency. On a positive note, we are pleased that you found the hotel clean and appreciated the hard work of our housekeeping team.
Sincerely,
The Hotel Management Team
Magic Cristal Park
Very good location
Av. de Ruzafa, 14, Benidorm, 03500, Spain|0.25 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
1 years old and under
Rs 2,239 (EUR7) per person per night
Pets not allowed
Breakfast available
Breakfast price
Rs 6,395 (≈EUR 20)/person
Breakfast times
07:30 - 10:30 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance. Please note the published rates for half board stays on 25 and 31 December include a mandatory fee for the gala dinner held on those evenings.
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
This hotel accepts the following payment methods:
Cash
Magic Cristal Park: FAQs
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