Mediterranean Palace
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Mediterranean Palace
Mediterranean Palace
The Hotel Mediterranean Palace is part of the Mare Nostrum Resort complex located near Camisón Beach in Playa de las Américas, Tenerife.
Reviews from 
Family traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
Great stay
I took my 6 year old granddaughter for a week at the Mediterranean palace hotel, where we had a great time. The kids club was fantastic and the staff were all amazing! The activities were great fun and this is the first time after 5 holidays together including a Med cruise, I felt confident in leaving her in the care of others. My granddaughter especially loved Axel & cried when we had to leave.
We will return to this hotel, which is something I have never done before.
We will return to this hotel, which is something I have never done before.
Family traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
Not a 4/ 5 hotel unfortunately
We found the ground floor extremely noisy, kids running past at midnight, doors banging, you can hear next door in the bathroom, food was not good at all, pool was good never felt busy as very big, always managed to get a bed if there very early, room nice and clean, but I found that we couldn’t sleep to after 1230 due to people going back to their room, or arriving, some staff was rude with British , and nice with Spanish.
Family traveller
Comment: 26 Aug 2026
Stayed in: Aug 2026
Great Family holiday
Great hotel clean and good facilities. Despite being in the centre of town rooms were spacious and quiet. Ideal for families. Staff were very friendly and happy to help
Hotel response
Comment: 27 Aug 2026
Dear Guest,
Thank you for sharing such encouraging feedback about your stay with us. We are delighted that you found the rooms spacious, quiet, and well appointed, and that our team made you feel welcome.
It is wonderful to know our setting in the most popular part of Playa de las Américas enhanced your visit, while still offering a peaceful night’s rest. We are also pleased that our facilities and family-friendly atmosphere met your expectations.
We look forward to welcoming you back on your next visit.
Kind regards
Thank you for sharing such encouraging feedback about your stay with us. We are delighted that you found the rooms spacious, quiet, and well appointed, and that our team made you feel welcome.
It is wonderful to know our setting in the most popular part of Playa de las Américas enhanced your visit, while still offering a peaceful night’s rest. We are also pleased that our facilities and family-friendly atmosphere met your expectations.
We look forward to welcoming you back on your next visit.
Kind regards
Couple
Comment: 25 Aug 2026
Stayed in: Aug 2026
Great overall experience, just a little overpriced
Great overall experience. Really enjoyed our two weeks away here!
The hotel was modern and clean throughout. Rooms were also modern and clean. Cleaned daily, with fresh sheets every 3/4 days.
Rooms were well soundproofed from the balcony door and front room door.
Staff were brilliant and couldn’t do enough for you! Reception team in particular were absolutely fantastic. Super friendly and knowledgeable and any issues we might have they would deal with it.
There were two young lads that would walk around the evening bar bringing drinks over whenever we had an empty glass so fantastic service from them!
Despite a fantastic overall experience, there are a few things I would say could be improved on.
Firstly, I found that it wasn’t actually all inclusive despite boarding all inclusive.
I found that for the first few days, we would have to guess what was included and what wasn’t. We booked all inclusive for the peace of mind of knowing we could just get whatever. However the pool bar only certain things were included. A number of bars and restaurants that were part of the overall complex were mentioned as being included in our stay at check in but not all inclusive.
It slime have been nice to have the Al a carte restaurants included, although the 50% off for guests after two free visits helped soften the blow.
Pool was massive but could have done with more music in the day for more of an atmosphere, However I appreciate that that is purely personal preference.
Evening entertainment was a bit copy and paste for my liking as well. Found that a lot of evenings it was some form of acoustic band or singer with not much variety. But again that might just be my taste.
For some reason we were also put into an accessible room which appeared to have much less space for storage and shelving compared to other rooms. We aren’t disabled in any way so that was an odd one.
The pier buffet I found was very repetitive with mostly the same meats and stews every night.
Overall though, very happy with the experience. Was a welcomed break away for me and my wife.
I would definitely visit again if the price was cheaper than what we paid.
The hotel was modern and clean throughout. Rooms were also modern and clean. Cleaned daily, with fresh sheets every 3/4 days.
Rooms were well soundproofed from the balcony door and front room door.
Staff were brilliant and couldn’t do enough for you! Reception team in particular were absolutely fantastic. Super friendly and knowledgeable and any issues we might have they would deal with it.
There were two young lads that would walk around the evening bar bringing drinks over whenever we had an empty glass so fantastic service from them!
Despite a fantastic overall experience, there are a few things I would say could be improved on.
Firstly, I found that it wasn’t actually all inclusive despite boarding all inclusive.
I found that for the first few days, we would have to guess what was included and what wasn’t. We booked all inclusive for the peace of mind of knowing we could just get whatever. However the pool bar only certain things were included. A number of bars and restaurants that were part of the overall complex were mentioned as being included in our stay at check in but not all inclusive.
It slime have been nice to have the Al a carte restaurants included, although the 50% off for guests after two free visits helped soften the blow.
Pool was massive but could have done with more music in the day for more of an atmosphere, However I appreciate that that is purely personal preference.
Evening entertainment was a bit copy and paste for my liking as well. Found that a lot of evenings it was some form of acoustic band or singer with not much variety. But again that might just be my taste.
For some reason we were also put into an accessible room which appeared to have much less space for storage and shelving compared to other rooms. We aren’t disabled in any way so that was an odd one.
The pier buffet I found was very repetitive with mostly the same meats and stews every night.
Overall though, very happy with the experience. Was a welcomed break away for me and my wife.
I would definitely visit again if the price was cheaper than what we paid.
Hotel response
Comment: 26 Aug 2026
Dear Guest,
Thank you very much for taking the time to share such a detailed review of your two-week stay at Mediterranean Palace.
We are delighted that you enjoyed the hotel and rooms, and, above all, the service provided by our team. Your kind words about Reception and the colleagues who looked after you at the bar are especially appreciated and will be shared with them.
We also value your constructive comments regarding the All-Inclusive programme, food variety, entertainment and room layout. We are sorry if the information about what is included was not sufficiently clear during the first days of your stay. We will review this with our team to ensure the information provided to guests is as clear as possible.
Regarding the room, accessible rooms are sometimes assigned according to operational requirements and availability, although we appreciate that this may not have been the most suitable option for your needs.
Thank you once again for your balanced feedback. We are very pleased that, despite these points, you had a fantastic overall experience and would consider visiting us again. We hope to have the pleasure of welcoming you back in the future.
Kind regards,
Thank you very much for taking the time to share such a detailed review of your two-week stay at Mediterranean Palace.
We are delighted that you enjoyed the hotel and rooms, and, above all, the service provided by our team. Your kind words about Reception and the colleagues who looked after you at the bar are especially appreciated and will be shared with them.
We also value your constructive comments regarding the All-Inclusive programme, food variety, entertainment and room layout. We are sorry if the information about what is included was not sufficiently clear during the first days of your stay. We will review this with our team to ensure the information provided to guests is as clear as possible.
Regarding the room, accessible rooms are sometimes assigned according to operational requirements and availability, although we appreciate that this may not have been the most suitable option for your needs.
Thank you once again for your balanced feedback. We are very pleased that, despite these points, you had a fantastic overall experience and would consider visiting us again. We hope to have the pleasure of welcoming you back in the future.
Kind regards,
Family traveller
UK
Comment: 24 Aug 2026
Stayed in: Aug 2026
Not a 5* experience
Unfortunately we did not get the 5* experience that we was expecting
We paid 30euros for the children's birthday package for our son's 10th birthday. However after only a few hours the balloons had deflated, and the cake was tasteless. We did mention this to the hotel but nothing came of it.
On our last night my partner ended up with raw chicken from the buffet. Luckily he quickly noticed and informed the waiter who kindly organised a bottle of prosecco to be taken to our room. However this could have ended up causing serious illness, especially if it was eaten by a child and we don't feel that a bottle of prosecco is any kind of compensation especially as we was all inclusive anyway and this was already included. Again mentioned to the hotel.
Lastly, we was told that our room - 1050 - was a "mountain view" however the only view we had was of the car park. Also we rarely got any sleep due to children running and shouting up and down the corridors, doors slamming and music blasting from the balconies. As we didn't want to spend our holiday complaining we just got on with it and tried to enjoy as best we could
However for the price we paid for this holiday, we feel massively let down by the above mentioned issues
I have emailed the hotel and also Jet2 who we booked with for a resolution but no response as yet
We paid 30euros for the children's birthday package for our son's 10th birthday. However after only a few hours the balloons had deflated, and the cake was tasteless. We did mention this to the hotel but nothing came of it.
On our last night my partner ended up with raw chicken from the buffet. Luckily he quickly noticed and informed the waiter who kindly organised a bottle of prosecco to be taken to our room. However this could have ended up causing serious illness, especially if it was eaten by a child and we don't feel that a bottle of prosecco is any kind of compensation especially as we was all inclusive anyway and this was already included. Again mentioned to the hotel.
Lastly, we was told that our room - 1050 - was a "mountain view" however the only view we had was of the car park. Also we rarely got any sleep due to children running and shouting up and down the corridors, doors slamming and music blasting from the balconies. As we didn't want to spend our holiday complaining we just got on with it and tried to enjoy as best we could
However for the price we paid for this holiday, we feel massively let down by the above mentioned issues
I have emailed the hotel and also Jet2 who we booked with for a resolution but no response as yet
Hotel response
Comment: 26 Aug 2026
Dear Kerry
Thank you for taking the time to share your feedback following your stay at Mediterranean Palace. We are sorry that some aspects of your experience did not meet your expectations.
Regarding the birthday package, we regret that the cake and balloons did not meet your expectations. However, as we were not made aware of any issue with the package during your stay, we unfortunately had no opportunity to address it at the time.
We are aware of the incident concerning the insufficiently cooked chicken and sincerely apologise. The matter was immediately reported to our Chef by our Maître, who spoke with the member of the kitchen team responsible. We take food safety extremely seriously and have addressed the matter accordingly.
Regarding room 1050, we have checked your booking with your tour operator, where the room category is listed as a Standard Twin Room, which is the category you were allocated. We are sorry that the view did not meet your expectations. Had you raised this with us during your stay, we would have been happy to see whether an alternative could have been offered.
Finally, we are sorry that you experienced disturbances from other guests. However, as you chose not to report these to Reception during your stay, our security team had no opportunity to intervene. We regularly monitor the hotel and can take appropriate action whenever excessive noise or disturbances are brought to our attention.
We genuinely regret that these matters affected your overall impression of your holiday. At the same time, we believe it is important to clarify that several of these issues were not brought to our attention while you were staying with us, which significantly limited our ability to assist you at the time.
Kind regards
Thank you for taking the time to share your feedback following your stay at Mediterranean Palace. We are sorry that some aspects of your experience did not meet your expectations.
Regarding the birthday package, we regret that the cake and balloons did not meet your expectations. However, as we were not made aware of any issue with the package during your stay, we unfortunately had no opportunity to address it at the time.
We are aware of the incident concerning the insufficiently cooked chicken and sincerely apologise. The matter was immediately reported to our Chef by our Maître, who spoke with the member of the kitchen team responsible. We take food safety extremely seriously and have addressed the matter accordingly.
Regarding room 1050, we have checked your booking with your tour operator, where the room category is listed as a Standard Twin Room, which is the category you were allocated. We are sorry that the view did not meet your expectations. Had you raised this with us during your stay, we would have been happy to see whether an alternative could have been offered.
Finally, we are sorry that you experienced disturbances from other guests. However, as you chose not to report these to Reception during your stay, our security team had no opportunity to intervene. We regularly monitor the hotel and can take appropriate action whenever excessive noise or disturbances are brought to our attention.
We genuinely regret that these matters affected your overall impression of your holiday. At the same time, we believe it is important to clarify that several of these issues were not brought to our attention while you were staying with us, which significantly limited our ability to assist you at the time.
Kind regards
Excellent location
Av. las Américas, s/n, Arona, 38660, Spain|7.07 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that under Royal Decree 933/2021, effective February 1, 2025, hotels in Spain may request certain personal information at check-in, including but not limited to identification, address, email, and phone number for guests 14 and older, as well as proof of relationship with minors under 14.
Please contact the hotel for details about adding extra beds.
Mediterranean Palace: FAQs
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