Hotel Insula
+ 33
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant
More about Hotel Insula
Hotel Insula
Located directly on Neptun Lake, Hotel Insula has a restaurant offering fish specialities and a lakeside terrace. There are rooms and apartments with a balcony, and the beach on the Black Sea is 300 metres away.
Reviews from 
Family traveller
Comment: 25 Feb 2021
Stayed in: Jun 2020
Vacantion
Hotel Insula on Neptun it s a hotel by the lake .
Nice rooms,new,flowers,birds,nature ,see...what do you want more?
Beautiful place with terasse by the lake.
Very friendly but i don t recommanded family with children young.
It s more a couple hotel.
Nice rooms,new,flowers,birds,nature ,see...what do you want more?
Beautiful place with terasse by the lake.
Very friendly but i don t recommanded family with children young.
It s more a couple hotel.
Couple
Comment: 7 Jul 2026
Stayed in: Jul 2026
Very disappointing first impression.
Very disappointing first impression.
After driving for approximately seven hours from the mountains, we arrived at the hotel and politely asked whether there was a room available for two nights.
We were immediately told that there were no rooms available.
The receptionist’s attitude and the way we were looked at made us feel unwelcome and judged simply because we had arrived after a long road trip in casual clothes. After travelling all day across the country, I don’t believe guests should be expected to arrive dressed to impress in order to receive professional and courteous service.
To our surprise, within five minutes I booked a room online at the very same hotel without any difficulty. We checked in immediately, and after reaching our floor, several neighbouring rooms appeared to remain unoccupied.
This left us questioning why we had been told there was no availability in the first place.
I have been visiting this area for nearly ten years and have always spoken highly of it, which makes this experience even more disappointing. The hotel itself is lovely, but the service we received upon arrival was not.
First impressions matter, and hospitality begins the moment a guest walks through the door. Every guest deserves to be treated with honesty, professionalism and respect, regardless of how they are dressed after a long journey.
I sincerely hope management looks into this, as no guest should be made to feel unwelcome before their stay has even begun.
After driving for approximately seven hours from the mountains, we arrived at the hotel and politely asked whether there was a room available for two nights.
We were immediately told that there were no rooms available.
The receptionist’s attitude and the way we were looked at made us feel unwelcome and judged simply because we had arrived after a long road trip in casual clothes. After travelling all day across the country, I don’t believe guests should be expected to arrive dressed to impress in order to receive professional and courteous service.
To our surprise, within five minutes I booked a room online at the very same hotel without any difficulty. We checked in immediately, and after reaching our floor, several neighbouring rooms appeared to remain unoccupied.
This left us questioning why we had been told there was no availability in the first place.
I have been visiting this area for nearly ten years and have always spoken highly of it, which makes this experience even more disappointing. The hotel itself is lovely, but the service we received upon arrival was not.
First impressions matter, and hospitality begins the moment a guest walks through the door. Every guest deserves to be treated with honesty, professionalism and respect, regardless of how they are dressed after a long journey.
I sincerely hope management looks into this, as no guest should be made to feel unwelcome before their stay has even begun.
Family traveller
Comment: 26 Aug 2023
Stayed in: Aug 2023
Mediocrity
Could have been better.... For a 4* hotel. Ideed, comparing with what is around, it looks a bit... luxury.
- food is nice, but the staff completely lack etiquette and manners
- rooms are clean, but everything is degraded, furniture is old and not cared for.
- bathrooms have a terrible smell of sewage and are full of sand in the drainage
- balconies are full of spider webs, nobody goes there to clean them off
- mosquito nets are brocken, they are there for nothing
- you expect that the remote control for the tv and A/C will work, but not
So they don`t care so much as long as people still come and they have customers
- food is nice, but the staff completely lack etiquette and manners
- rooms are clean, but everything is degraded, furniture is old and not cared for.
- bathrooms have a terrible smell of sewage and are full of sand in the drainage
- balconies are full of spider webs, nobody goes there to clean them off
- mosquito nets are brocken, they are there for nothing
- you expect that the remote control for the tv and A/C will work, but not
So they don`t care so much as long as people still come and they have customers
Other
Comment: 21 Jul 2021
Stayed in: Jul 2021
Could be the best hotel in Neptun
We went there for 5 days, breakfast included, and arrived late evening, around 21.00.
The room located at the first floor was smelling heavy at fish because the windows were open, the restaurant's kitchen barbeque is not having a proper exhaust system and all the smell goes on in building B. The room was nice, my kid was happy to sleep on a reasonable bed, the balcony has two chairs and a clothes drying area. The balcony door does not have an insect's net and a blind, so during the night, there was a lot of light inside the room. The windows' phonic isolation is very poor, so with all windows closed, we could hear all conversations from the kitchen. The buffet breakfast was very good and different from a day to another, not necessarily in a good way. The service is very poor. The senior manager acts as a client and disturbs the clients waiting to get the food. The COVID 19 measures are the best I have ever seen in a Romanian restaurant. This is not going to compensate for the other poor aspects.
The room located at the first floor was smelling heavy at fish because the windows were open, the restaurant's kitchen barbeque is not having a proper exhaust system and all the smell goes on in building B. The room was nice, my kid was happy to sleep on a reasonable bed, the balcony has two chairs and a clothes drying area. The balcony door does not have an insect's net and a blind, so during the night, there was a lot of light inside the room. The windows' phonic isolation is very poor, so with all windows closed, we could hear all conversations from the kitchen. The buffet breakfast was very good and different from a day to another, not necessarily in a good way. The service is very poor. The senior manager acts as a client and disturbs the clients waiting to get the food. The COVID 19 measures are the best I have ever seen in a Romanian restaurant. This is not going to compensate for the other poor aspects.
Couple
Comment: 19 Jul 2020
Stayed in: Jul 2020
Good hotel with nice restaurant but no curtain
I stayed here for one night. The hotel is located by the lake, it has a good restaurant, it takes about 10 minutes to get to the sea. The room I stayed in was large, was clean but unfortunately there is no blackout curtain and I woke up at 6.30 in the morning when the sun was up.
Excellent location
Str. Delta, nr.1, Neptun, Cap Aurora, 905550, Romania|2.07 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
Free
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast
Breakfast price
Rs 4,005 (≈EUR 12.37)/person
Please note that you can also pay by card at the front desk of the property. Please note that the property accepts holiday tickets as a method of payment. Managed by a private host
This hotel accepts the following payment methods:
Hotel Insula: FAQs
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