Mercure Bucharest Unirii
+ 92
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Front desk 24 hour
Restaurant
More about Mercure Bucharest Unirii
Mercure Bucharest Unirii
Situated right in the heart of Bucharest on Unirii Square, Hotel Mercure Bucharest Unirii offers warm, modern rooms with air conditioning. Free public WiFi and free parking are provided.
Reviews from 
Business traveller
Comment: 10 Aug 2026
Stayed in: Aug 2026
A good hotel near the center of Bucharest.
A good hotel, with many improvements compared to the past. The privilege room is good and well-equipped. Good breakfast, courteous staff. The furniture is a bit aged, but all in all, these are minor details.
Anonymous traveller
Comment: 8 Aug 2026
Stayed in: Aug 2026
We stayed 4 nights and it was a nice stay. The staff is super, the breakfast was good with both hot and cold dishes. You got enough to start the day. It was quiet as you can expect on a big city, we slept well. It is close to bus stop but metro was 10 min away. But we took mostly Uber anyway. Room is large and AC worked as expected, we had +36 all days outside. 12 min walk to old town.
Business traveller
Comment: 28 Jun 2026
Stayed in: May 2026
Avoid at all costs!!
Arrival after midnight (the hotel had been informed about my late arrival in advance), and I immediately discovered a dirty towel in the room. I went back to reception to complain. When I returned to the room, I quickly realized why the towel was there.
There was a leaking pipe in the bathroom, and every time I used the sink, water flooded the floor. That dirty towel had clearly been left there to soak up the leak. The hotel was obviously aware of the problem but had done nothing to fix it. Since it was the last available room, I had nowhere else to go, so I stayed.
The next morning I filed a complaint, as nobody from the hotel considered it appropriate to approach me and apologize. At 9:00 a.m. there was apparently no manager on duty. An interesting way to run a hotel. I demanded a different room.
In the meantime, the fire alarm went off due to problems in the kitchen. So by then we had experienced both water and fire.
When I returned to my room, I noticed that the hotel toiletries had disappeared. It turned out that a housekeeper had entered the room, removed them, and moved them to my new room. Why didn't she simply take new ones from her housekeeping cart?
I then went out into the city, leaving a “Do Not Disturb” sign on the door. When I came back, it was obvious that someone had entered the room anyway.
As compensation, I received some bottled water, fruit, and a small bottle of wine. According to the manager (whom I finally spoke to the next day), that was supposed to resolve the matter. Looking through other reviews, it seems that complimentary water is their standard solution to guest complaints.
To sum up: the hotel's standard is unacceptable. Management is virtually nonexistent, and guest care is nothing more than an illusion.
It's a shame, because I had stayed there before and it wasn't bad at all. Now?
Avoid this hotel at all costs!
There was a leaking pipe in the bathroom, and every time I used the sink, water flooded the floor. That dirty towel had clearly been left there to soak up the leak. The hotel was obviously aware of the problem but had done nothing to fix it. Since it was the last available room, I had nowhere else to go, so I stayed.
The next morning I filed a complaint, as nobody from the hotel considered it appropriate to approach me and apologize. At 9:00 a.m. there was apparently no manager on duty. An interesting way to run a hotel. I demanded a different room.
In the meantime, the fire alarm went off due to problems in the kitchen. So by then we had experienced both water and fire.
When I returned to my room, I noticed that the hotel toiletries had disappeared. It turned out that a housekeeper had entered the room, removed them, and moved them to my new room. Why didn't she simply take new ones from her housekeeping cart?
I then went out into the city, leaving a “Do Not Disturb” sign on the door. When I came back, it was obvious that someone had entered the room anyway.
As compensation, I received some bottled water, fruit, and a small bottle of wine. According to the manager (whom I finally spoke to the next day), that was supposed to resolve the matter. Looking through other reviews, it seems that complimentary water is their standard solution to guest complaints.
To sum up: the hotel's standard is unacceptable. Management is virtually nonexistent, and guest care is nothing more than an illusion.
It's a shame, because I had stayed there before and it wasn't bad at all. Now?
Avoid this hotel at all costs!
Hotel response
Comment: 29 Jun 2026
Dear Guest,
Thank you for sharing your feedback regarding your recent stay at Mercure Bucharest Unirii.
I sincerely apologize for the inconveniences you experienced, particularly with the maintenance issues in your room and the lack of immediate assistance from our team.
I understand that the cleanliness and functionality of our facilities are paramount, and I regret that the towel and leaking pipe did not reflect our standards. Additionally, your concerns regarding the housekeeping practices and the management's response time will be reviewed internally to enhance our service moving forward.
I appreciate your feedback about the compensation provided. While we strive to address guest concerns effectively, it is clear we fell short in your case. Your comments will be instrumental in our efforts to improve guest care and management visibility.
Thank you once again for your insights.
We hope to have the opportunity to restore your faith in our hotel in the future.
Best regards,
Alexandra Costea
Shift Leader
Mercure Bucharest Unirii
Thank you for sharing your feedback regarding your recent stay at Mercure Bucharest Unirii.
I sincerely apologize for the inconveniences you experienced, particularly with the maintenance issues in your room and the lack of immediate assistance from our team.
I understand that the cleanliness and functionality of our facilities are paramount, and I regret that the towel and leaking pipe did not reflect our standards. Additionally, your concerns regarding the housekeeping practices and the management's response time will be reviewed internally to enhance our service moving forward.
I appreciate your feedback about the compensation provided. While we strive to address guest concerns effectively, it is clear we fell short in your case. Your comments will be instrumental in our efforts to improve guest care and management visibility.
Thank you once again for your insights.
We hope to have the opportunity to restore your faith in our hotel in the future.
Best regards,
Alexandra Costea
Shift Leader
Mercure Bucharest Unirii
Solo traveller
Comment: 31 May 2026
Stayed in: May 2026
Great stay and staff, particularly at bar
The hotel is centrally located and well priced. The staff are fantastic particularly the individual from Honduras working night shift at the bar who is very enthusiastic communicative and passionate about his work
Couple
Comment: 26 May 2026
Stayed in: May 2026
Terrible.......
From 05/01 to 05/04, we stayed at the Hotel Mercure Bucharest Unirii and found a hostile environment, poor reception, and they did not provide us with the shuttle to and from the airport....... and finally, they stole three polo shirts still in the bag and a white men's turtleneck..... the overall judgment is almost TERRIBLE..... better to avoid!
Hotel response
Comment: 29 May 2026
Dear Giovanni B,
Thank you for sharing your feedback regarding your stay at Mercure Bucharest Unirii.
I am sorry to hear about your experience with the reception and the lack of shuttle service, which should have been communicated to you.
We have a shuttle service and a transportation company that we work with but you need to book at least with one day in advance in order to confirm with them, if they have available car for that time.
Now, we also install one BLUE tablet application at Reception and the guests can order and pay the transfer to the airport, through the application directly.
Additionally, I regret to learn about the unfortunate incident regarding your belongings.
We double check at lost and found and with all the staff present in the hotel at that time but unfortunately, we could not found them.
Our policy is to clean the room, without the staff touching the guests' personal belongings.
Your concerns are important to us, and we will review them to improve our services and ensure a better experience for future guests.
Sincerely,
Brenda Mircea
Front Office Manager
Mercure Bucharest Unirii
Thank you for sharing your feedback regarding your stay at Mercure Bucharest Unirii.
I am sorry to hear about your experience with the reception and the lack of shuttle service, which should have been communicated to you.
We have a shuttle service and a transportation company that we work with but you need to book at least with one day in advance in order to confirm with them, if they have available car for that time.
Now, we also install one BLUE tablet application at Reception and the guests can order and pay the transfer to the airport, through the application directly.
Additionally, I regret to learn about the unfortunate incident regarding your belongings.
We double check at lost and found and with all the staff present in the hotel at that time but unfortunately, we could not found them.
Our policy is to clean the room, without the staff touching the guests' personal belongings.
Your concerns are important to us, and we will review them to improve our services and ensure a better experience for future guests.
Sincerely,
Brenda Mircea
Front Office Manager
Mercure Bucharest Unirii
Very good location
Mircea Voda 28, Sector 3, Sector 3, Bucharest, 030662, Romania|1.63 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Mercure Bucharest Unirii: FAQs
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