Leone Aparthotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed free of charge |
Amenities
More about Leone Aparthotel
Leone Aparthotel
Located on the border of Kraków’s Old Town and the trendy Jewish quarter, Kazimierz, Leone Aparthotel offers accommodation with free Wi-Fi and 24-hour front desk. The Main Market Square is 800 metres away.
UK
Comment: 8 Jul 2026
Stayed in: Jul 2026
Nice clean hotel
Open. Breakfast was included this was located at a sister hotel a 10 min walk away but was very good. On the last day we had a very early morning fight so had to miss breakfast. The hotel offed to sort out a breakfast box for us to have the night before. Sadly the supplier failed to deliver so we never got it. Having contacted the manager later when we got home the manager was very apologetic but that where it ended so left us a little disappointed.
Hotel response
Comment: 13 Jul 2026
thank you very much for your detailed review. We are delighted to hear that you enjoyed our clean rooms, spacious apartment with a kitchenette, comfortable beds, and the friendly service provided by our team.
We appreciate your comments regarding the signage and will take them into consideration. We would also like to clarify that our property does not offer air conditioning, and this information is clearly stated in our room descriptions before booking. We are glad that the large windows helped provide some comfort during your stay.
We are pleased that you enjoyed the breakfast at our partner hotel. Regarding the breakfast box, we sincerely apologize that it was not delivered as arranged. We understand your disappointment, especially as you had an early departure and were counting on this service. Nevertheless, we fully understand your feelings and appreciate you bringing this matter to our attention.
Thank you again for your honest feedback. We hope to have the opportunity to welcome you back to Aparthotel Leone and provide you with an even better experience.
Kind regards,
Aparthotel Leone Team
Comment: 15 May 2026
Stayed in: May 2026
Dirty Leonne!
Entering the front door you are met with the stench of fried food (possibly fish) that permeates the whole building!
The filthy heavily stained carpets lead up the dirty staircase to various dirty rubbish bag & dirty linen bags piled about the corridors, left for days on end (we endured 3 nights),
It’s an old building that could be beautiful but it’s neglected, cracked, chipped, dirty painted doors & skirtings, stains up the walls,
The room was awful, dirty, tired, Mis matched furniture, heavily stained with cigarette burns, every piece is either chipped, cracked, stained or damaged in some way!
The tv didn’t work, the room safe didn’t work,
The bathroom was grimy, dirty shower tray, chipped, cracked wall & floor tiles, broken toilet seat, someone else’s personal waste in toilet bin,!
TUI use this property so BUYER BE AWARE!
Hotel response
Comment: 18 May 2026
thank you for your feedback. We are very sorry that your stay did not meet your expectations.
At the same time, we would like to kindly note that during your stay we did not receive any complaints or reports about the issues mentioned in your review. Our reception is available 24/7, and we always encourage guests to report any problems immediately so we can react and resolve them as quickly as possible.
Additionally, every room is checked before arrival both by our housekeeping supervisor and by the hotel boy, which is why situations such as leftover waste from previous guests are very unlikely. We also did not receive any similar reports from other guests regarding these issues.
We appreciate all feedback and will still review your comments with the relevant departments.
Kind regards,
Aparthotel Leone Team
Comment: 19 Jul 2026
Nothing like the photos on the website
Hotel response
Comment: 20 Jul 2026
thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our friendly staff, excellent location, and the spacious rooms.
We are, however, sorry that the condition of the room did not meet your expectations. We would like to kindly clarify that the photos displayed on our website and booking platforms are genuine photographs of our property. As we offer rooms of different layouts and sizes, they may vary slightly in appearance, but all images represent actual rooms at Aparthotel Leone.
We appreciate your comments regarding the carpets, bathroom, and furniture. Please be assured that your remarks have been forwarded to our housekeeping and maintenance teams for review, as we are continuously working to improve the condition of our facilities.
Regarding the surrounding area, we understand that it may not appeal to everyone. Our hotel is located in a historic part of Kraków, and while we have no influence over the appearance of neighboring buildings or the street, many guests appreciate the authentic atmosphere and the convenient location close to both the Old Town and Kazimierz.
Thank you once again for your honest feedback. We are sorry that your experience did not fully reflect your expectations, and we appreciate your recognition of the potential of our property.
Kind regards,
Aparthotel Leone Team
Comment: 7 Jul 2026
Stayed in: Jul 2026
Leone Aparthotel over priced
This hotel is extremely over priced.
Hotel response
Comment: 13 Jul 2026
thank you for taking the time to share your feedback. We are pleased to hear that you found the room clean and our staff pleasant.
We would like to clarify a few points mentioned in your review. We are not entirely sure which restaurants you are referring to, as our partner restaurant (where breakfast is served) is located approximately 7 minutes’ walk from the hotel. If you mean other restaurants in the area, there are many options nearby, with the closest ones located only around 2–3 minutes’ walk from Aparthotel Leone.
As for the reception area, we are sorry if it appeared darker than expected. The amount of natural light in this area can vary depending on the weather and time of day, which can affect the overall impression.
We appreciate your comments and are sorry that the value of your stay did not meet your expectations. We always aim to provide our guests with a comfortable stay at a fair price and thank you for sharing your perspective.
Kind regards,
Aparthotel Leone Team
Comment: 5 Jul 2026
Stayed in: Jul 2026
Disgusting
We found out we were on the 3rd floor and that we had to walk up 6 flights of stairs to get to the room. There’s no lift.
Room was extremely basic. Carpets were dirty. Wallpaper was coming off of the wall.
We had AC but it was in the wrong part of the room so the bedroom was absolutely boiling. No plugs next to bed.
Shower wouldn’t fit in the holder on the wall so to shower we had to hold the shower head and put it down when washing.
The sofas were unbelievably uncomfortable.
There is a sign as you walk into the building saying that there is a dining room downstairs yet we were told that breakfast was in another hotel which was 10 minutes away
Honestly not even worth the money we paid.
Hotel response
Comment: 6 Jul 2026
thank you for taking the time to share your feedback. We are glad to hear that you found our reception staff friendly and helpful.
We are sorry that other aspects of your stay did not meet your expectations. We understand that the lack of a lift and the layout of the building may have caused inconvenience – we always clearly indicate in our offer that the hotel does not have an elevator, so guests can take this into account before booking.
Regarding breakfast, we would like to kindly clarify that it is always served in a partner property nearby, and this information is clearly stated in the booking details and property description. The sign in the building refers to general facilities, however the actual breakfast arrangement is communicated during the reservation process.
We are also sorry to hear about your comments regarding room condition and comfort. Please be assured that cleanliness and maintenance are very important to us, and your remarks regarding carpets, wallpaper, and bathroom fixtures have been passed on to our housekeeping and technical teams for review and improvement.
We regret that your experience did not reflect the standards we aim to provide, but we appreciate your honest feedback as it helps us identify areas where we can do better.
Kind regards,
Aparthotel Leone Team
Very good location
Wrzesińska 9, Krakow, 31-031, Poland|0.92 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets allowed free of charge
Please contact the hotel for details about adding extra beds.
