Adhara Resort And Spa
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Wi-Fi
Pets allowed
Smoking areas
Reviews from 
Family traveller
Comment: 20 Dec 2019
Stayed in: Dec 2019
Neglect
We called and reserved a suite days in advance but when we got there with the family, they said the suite was now unavailable and we had to pay more for a deluxe. What’s the point in a reservation if it’s not actually reserved and why should we pay more when they told us it was a lower price?
Nice place but staff are severely untrained and borderline rude. When we sat down to eat, no one greeted us for 10 minutes, eventually we had to go find them, while eating, no one came out to check on us.
Later that night when we asked for an extra towel, then said they couldn’t because our room was for just 2 people (we paid 7k for a 4 person room). I don’t know what’s wrong with those people. Logic and hospitality elude them. It’s like they were playing a prank joke on us but there was never a reveal, just a lot of money.
Also, the bathrooms were dirty and the toilet ran all day/night. I notified them but no one ever fixed it. There was not enough water pressure to take a proper shower.
The owners should get out of the hospitality business and apologize for the ugly stain they have created in such a beautiful area. My suggestion is to go 5 minutes up the street to visit Bearland.
Nice place but staff are severely untrained and borderline rude. When we sat down to eat, no one greeted us for 10 minutes, eventually we had to go find them, while eating, no one came out to check on us.
Later that night when we asked for an extra towel, then said they couldn’t because our room was for just 2 people (we paid 7k for a 4 person room). I don’t know what’s wrong with those people. Logic and hospitality elude them. It’s like they were playing a prank joke on us but there was never a reveal, just a lot of money.
Also, the bathrooms were dirty and the toilet ran all day/night. I notified them but no one ever fixed it. There was not enough water pressure to take a proper shower.
The owners should get out of the hospitality business and apologize for the ugly stain they have created in such a beautiful area. My suggestion is to go 5 minutes up the street to visit Bearland.
Other
Comment: 17 Nov 2019
Stayed in: Nov 2019
A good place that needs attention
The place, in general, is good with a lot of trees and courteous staff. My only problem, which is very important for someone who wants to relax is:
1. The bathroom was dirty. Even if they cleaned it, the housekeeping was not able to clean the door slides properly. It looks like it has not been cleaned for centuries.
2. There were a lot of mosquitoes. We asked for a spray but they never provided one.
3. Our neighbors were too loud and noisy. Although not their fault, they should be making sure that all their guests are comfortable,and making sure other guests are respecting others, they should be going around and checking that out.
4. The pool was dirty. I just feel that I want to clean it myself.
For that I give 2 stars for this resort.
1. The bathroom was dirty. Even if they cleaned it, the housekeeping was not able to clean the door slides properly. It looks like it has not been cleaned for centuries.
2. There were a lot of mosquitoes. We asked for a spray but they never provided one.
3. Our neighbors were too loud and noisy. Although not their fault, they should be making sure that all their guests are comfortable,and making sure other guests are respecting others, they should be going around and checking that out.
4. The pool was dirty. I just feel that I want to clean it myself.
For that I give 2 stars for this resort.
Couple
Comment: 13 Apr 2019
Stayed in: Apr 2019
Don’t Expect
Requiring guest to chose on a list of breakfast but didn’t served on the next day. The reason is fully booked and they decided to serve a buffet for all guest. However, buffet includes egg and ham only plus coffee or tea. No available juices that i put on my list during registration.
Foods are not worth it. I paid P389 which is P210 to other quality resort and hotels. I expect quality foods but its really disappointing..
I paid php5000 room. Cr have bad odor with dim light. Room are hot and also experienced power interruption 1am we waited too long to activate their generator.
Overall this is not relaxing place for you. Dont expect on what you paid.. Thanks...
Foods are not worth it. I paid P389 which is P210 to other quality resort and hotels. I expect quality foods but its really disappointing..
I paid php5000 room. Cr have bad odor with dim light. Room are hot and also experienced power interruption 1am we waited too long to activate their generator.
Overall this is not relaxing place for you. Dont expect on what you paid.. Thanks...
Family traveller
Comment: 20 Jan 2019
Stayed in: Jan 2019
Disappointed
After much debate we chose this location for our family reunion. It was in a good location and the pictures on the website and in advertising looked great. However considering what we experienced and what we expected this was a very disappointing choice. The pool- small. 5 people at most at a time comfortably and the kids section was green in colour ick! There were no loungers or any seating poolside just an empty deck so forget sunbathing to pass the time. Speaking of passing the time ...very limited activities. There was a yoga instructor who was lovely but other than that nothing organized by the resort. This resort had very limited food options. We had breakfast provided-if u were willing to wait. Waiting for breakfast was a real time waster in the morning and expect cold coffee. We stayed for lunch one day instead of leaving the resort and pretty much was told -no pizza , no fries, no nothing advertised on menu. All out apparently or unavailable? As part of our reunion we paid per per person for our dinners (definitely more than what we got ). The food was forgettable and not good. Disappointed overall
Family traveller
PH
Comment: 18 Jan 2019
Stayed in: Jan 2019
Management and amenities are as ugly as the beach
Before I go into a rant, I'd like to point out that the service staff (below management and supervisors [if they even existed]), tried their best to accommodate.
But it is obvious that management directive is keeping them from providing satisfactory customer service expected of a resort that brands itself as "boutique".
We stayed here for 4 days and 3 nights for a grand family reunion between (Jan 03-06 2019).
I will outline and categorise everything that could be improved in this resort.
1. MANAGEMENT
- No one seems to be in control of the resort. Everytime we wanted to speak with a manager, they would refer to a "boss" who was never on site to deal with customers directly.
2. PRICING
- This resort charges for everything even after paying an exorbitant per night fee of an average of P4500. To put things in perspective, I stayed in Shangrila Makati for around P6000 per night but that included a huge breakfast buffet in the renowned Circles Cafe. Adhara is not even 3 star.
- You want an extra pillow? You get charged P100 PER PILLOW PER NIGHT.
- You want to use the power in the pavilion for an hour of Zumba class in the morning? You get charged P1000 PER HOUR (we contested this and they waived it).
- A P60 water glass gets broken, you get charged P200 to replace it.
3. AMENITIES
- Rooms are old and worn, bathroom lighting is too dim on top of the fact that the bathroom we got had dark tiling on the walls and floor. Fridge is barely working.
- There are no chairs and beds by the swimming pool. Just a bare deck. We didn't even bother finding out if they have towel service as they would likely charge us extra for it. No Lifeguard on duty.
- No Wifi in the rooms, only at the cafe.
4. CAFE, BREAKFAST, and DINNER
- 60% of the menu is not available, so what's the point of a menu? Better to just write it on the wall as whatever's available won't take too much space anyway.
- Breakfast is a NIGHTMARE. They require you to provide a checklist of what you would like for breakfast the next day so that they can "prepare" it beforehand. But when breakfast comes, you still have to wait 45 mins to an hour only to be served cold, hard food. I don't get this. If I'm waiting for an hour, I should at least be getting hot food.
- We are charged P500 per head for catered dinner but each plate tastes and looks to be worth nothing more than P250. We had catered dinner in Hotel del Rio on Jan 8 and had to pay P500 per head as well, but that at least included tasty and generous servings of hot food and cold drinks.
I don't write a lot of reviews unless I feel strongly about an experience. In fact, 90% of the reviews I've written here are positive. So for me to get online and write a strongly worded negative review really speaks to the sub-par service we have received from Adhara resort.
If we were charged P1500 per night, none of this would have mattered as we would know exactly to expect this kind of service.
But it is obvious that management directive is keeping them from providing satisfactory customer service expected of a resort that brands itself as "boutique".
We stayed here for 4 days and 3 nights for a grand family reunion between (Jan 03-06 2019).
I will outline and categorise everything that could be improved in this resort.
1. MANAGEMENT
- No one seems to be in control of the resort. Everytime we wanted to speak with a manager, they would refer to a "boss" who was never on site to deal with customers directly.
2. PRICING
- This resort charges for everything even after paying an exorbitant per night fee of an average of P4500. To put things in perspective, I stayed in Shangrila Makati for around P6000 per night but that included a huge breakfast buffet in the renowned Circles Cafe. Adhara is not even 3 star.
- You want an extra pillow? You get charged P100 PER PILLOW PER NIGHT.
- You want to use the power in the pavilion for an hour of Zumba class in the morning? You get charged P1000 PER HOUR (we contested this and they waived it).
- A P60 water glass gets broken, you get charged P200 to replace it.
3. AMENITIES
- Rooms are old and worn, bathroom lighting is too dim on top of the fact that the bathroom we got had dark tiling on the walls and floor. Fridge is barely working.
- There are no chairs and beds by the swimming pool. Just a bare deck. We didn't even bother finding out if they have towel service as they would likely charge us extra for it. No Lifeguard on duty.
- No Wifi in the rooms, only at the cafe.
4. CAFE, BREAKFAST, and DINNER
- 60% of the menu is not available, so what's the point of a menu? Better to just write it on the wall as whatever's available won't take too much space anyway.
- Breakfast is a NIGHTMARE. They require you to provide a checklist of what you would like for breakfast the next day so that they can "prepare" it beforehand. But when breakfast comes, you still have to wait 45 mins to an hour only to be served cold, hard food. I don't get this. If I'm waiting for an hour, I should at least be getting hot food.
- We are charged P500 per head for catered dinner but each plate tastes and looks to be worth nothing more than P250. We had catered dinner in Hotel del Rio on Jan 8 and had to pay P500 per head as well, but that at least included tasty and generous servings of hot food and cold drinks.
I don't write a lot of reviews unless I feel strongly about an experience. In fact, 90% of the reviews I've written here are positive. So for me to get online and write a strongly worded negative review really speaks to the sub-par service we have received from Adhara resort.
If we were charged P1500 per night, none of this would have mattered as we would know exactly to expect this kind of service.
Location
J.c. zulueta street poblacion south, oton, Oton, 5020, Philippines|1.17 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Adhara Resort And Spa: FAQs
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