Royal Mirage Deluxe
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Royal Mirage Deluxe
Royal Mirage Deluxe
Located a 5-minute drive from Jamaâ El Fna Square, this hotel offers stylish air-conditioned rooms and an outdoor swimming pool. Guests can enjoy the hotel’s spa featuring a fitness centre, sauna and hammam.
Reviews from 
Group traveller
Comment: 7 Jun 2026
Stayed in: May 2026
A peaceful haven in a busy, exciting country.
Lovely pool, great location, friendly staff, spacious rooms, excellent breakfast.
Great value for money.
Great value for money.
Business traveller
Comment: 5 Jun 2026
Stayed in: May 2026
Serious concern regarding dietary safety, billing dispute, and facilities not reflective of a 5-star hotel
I recently stayed at Royal Mirage Deluxe and, while there were some pleasant aspects to the stay, there were also several serious issues that significantly impacted my overall experience and fell well short of what you would expect from a 5-star hotel.
As a strict vegetarian who follows Hindu dietary principles, I made it very clear when ordering room service that I do not consume any meat products, with beef being completely prohibited due to my religious beliefs. I specifically asked staff for guidance on suitable vegetarian options.
Initially, I was suggested a chicken burger, which immediately raised concerns about a lack of understanding of basic dietary requirements. I requested clarification again and was then offered a pasta dish, which I accepted only after being assured it was suitable for vegetarians.
However, when the meal arrived, it contained meat. I took a single mouthful before realising this, which was extremely distressing given my dietary and religious restrictions. This was not a minor mistake. It reflected a serious breakdown in communication and basic food safety for guests with specific requirements.
I immediately contacted reception to explain the situation. Unfortunately, the response lacked urgency, empathy and any meaningful resolution at the time.
What made the situation even more disappointing was at checkout I was still aggressively asked to pay 260 MAD for the meal, with staff insisting it had been signed for. There was no acknowledgment of the error in providing incorrect food, no apology, and no consideration of the distress caused. The approach felt confrontational and dismissive rather than guest focused.
I would also add that the gym facilities were not reflective of a 5-star standard. The equipment and overall setup felt very basic and the amenities were limited compared to what would reasonably be expected from a hotel in this category.
Overall, while parts of the stay were enjoyable, these issues around dietary safety, guest handling, billing, and facilities are significant and should be addressed.
I would strongly encourage management to review staff training around dietary requirements, improve procedures for confirming meal suitability, ensure more appropriate handling of guest complaints, and upgrade fitness facilities to meet 5-star expectations.
I hope this feedback is taken constructively so future guests do not have the same experience.
As a strict vegetarian who follows Hindu dietary principles, I made it very clear when ordering room service that I do not consume any meat products, with beef being completely prohibited due to my religious beliefs. I specifically asked staff for guidance on suitable vegetarian options.
Initially, I was suggested a chicken burger, which immediately raised concerns about a lack of understanding of basic dietary requirements. I requested clarification again and was then offered a pasta dish, which I accepted only after being assured it was suitable for vegetarians.
However, when the meal arrived, it contained meat. I took a single mouthful before realising this, which was extremely distressing given my dietary and religious restrictions. This was not a minor mistake. It reflected a serious breakdown in communication and basic food safety for guests with specific requirements.
I immediately contacted reception to explain the situation. Unfortunately, the response lacked urgency, empathy and any meaningful resolution at the time.
What made the situation even more disappointing was at checkout I was still aggressively asked to pay 260 MAD for the meal, with staff insisting it had been signed for. There was no acknowledgment of the error in providing incorrect food, no apology, and no consideration of the distress caused. The approach felt confrontational and dismissive rather than guest focused.
I would also add that the gym facilities were not reflective of a 5-star standard. The equipment and overall setup felt very basic and the amenities were limited compared to what would reasonably be expected from a hotel in this category.
Overall, while parts of the stay were enjoyable, these issues around dietary safety, guest handling, billing, and facilities are significant and should be addressed.
I would strongly encourage management to review staff training around dietary requirements, improve procedures for confirming meal suitability, ensure more appropriate handling of guest complaints, and upgrade fitness facilities to meet 5-star expectations.
I hope this feedback is taken constructively so future guests do not have the same experience.
Anonymous traveller
Comment: 26 May 2026
Stayed in: May 2026
The pool area is great, clean, plenty of sunbeds, towels really tatty. Hotel was obviously built to a high spec but has be left unmaintained. This would be our third visit to the hotel, mostly governed by its location. Medina 20 min walk, Gueliz 20 mins. However, the shower head and sealant now dirty, we had water coming through the light fitting on two occaisions. Reception staff, some are super helpful, some are surely and having ordered a taxi at 8am for 11am to go to the airport I was not amused that no taxi was available. It is a shame that the hotel standards have deteriorated yet again
Anonymous traveller
Comment: 19 May 2026
Stayed in: May 2026
I found the room I stayed in wasn’t sound proof. I could hear next door resident shouting on the phone.
Anonymous traveller
Comment: 26 Apr 2026
Stayed in: Apr 2026
Really enjoyed my 4 night stay at the hotel. The room allocated was huge, comfortable, clean and with a lovely outlook. All of the staff were 1st class, friendly, helpful and very professional. I used the swimming pool area and gym and both were very good. The breakfasts provided by the hotel were very good with hot and cold options available. The area around the hotel is safe and there are plenty of dining out options if you don’t want to stay in the hotel. The main tourist sites in Marrakesh are all within 15/20 mins walk of the hotel. If I ever return to Marrakesh I would definitely stay at the hotel again.
Very good location
RUE DE PARIS, Marrakech, 40000, Morocco|0.54 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
For sharing rooms, if either or both of guests are Moroccans, they will be required to show a marriage certificate, otherwise the hotel reserves the right to reject for check-in.
According to government policy and social customs in Morocco, marriage certificate need to be provided upon check in if a male and female shares a room and one of them is Moroccan or Muslim.
Extra beds are available for an additional charge, depending on the size of the room.
Royal Mirage Deluxe: FAQs
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