Iberostar Selection Playa Mita - All Inclusive
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Iberostar Selection Playa Mita - All Inclusive
Iberostar Selection Playa Mita - All Inclusive
Iberostar Selection Playa Mita offers accommodation in Punta Mita. Guests can enjoy 2 outdoor pools, a swim up bar and a water park. A variety of cocktails is available at each of the 8 different bars.
Reviews from 
Family traveller
Comment: 23 Aug 2026
Stayed in: Aug 2026
Terrible Experience
It was a nightmare. Please be very cautious about the inflated/fluff ratings you see on Google. My experience was dramatically worse than those reviews would lead you to believe.
The few positives: the food was good, the waiters and bartenders generally provided good service, and Adelitas can be a fun/animated bar. Unfortunately, those positives were completely overshadowed by the operational problems and poor experience throughout the stay.
The Bad
1. Completely Unorganized Check-In Process
The check-in process is an absolute mess. There is seemingly no real system, order, or transparency. Expect to wait until after 3:00 p.m. to get your room, even when you arrive well before then.
What is particularly frustrating is watching people arrive hours after you and receive a room immediately, sometimes the exact same room category you have been waiting hours for. There is no apparent first-come, first-served system or meaningful explanation for how rooms are assigned. You are essentially left waiting and hoping your room number gets called.
For a large resort, the lack of organization is frankly embarrassing.
2. The “Reservation Desk” Is Essentially Non-Existent
If you need to make any change whatsoever to your reservation, be prepared for an absurd amount of wasted time.
My flight was cancelled, so I rebooked onto a flight one day earlier and needed to add a night to my reservation. What should have been a simple request turned into a 6-hour ordeal involving eight different phone calls before I finally found someone who could actually help.
I also needed to change the name on one of the rooms. That turned out to be nearly impossible.
There is no clear point of contact, no efficient process, and seemingly no ownership of reservation issues. If you need to modify a reservation, set aside an entire business day and expect to be bounced around repeatedly.
3. Restaurants Without Functional A/C. It Is Literally a Sauna.
This was one of the worst parts of the stay.
There is essentially one lunch option: the buffet. Despite apparently having air conditioning, the buffet is unbelievably hot. I am not exaggerating when I say it felt hotter inside the restaurant than outside.
It got to the point where eating became uncomfortable. You would take a few bites, get overheated, and have to step outside. We ultimately avoided the restaurant altogether at times and ordered room service simply because sitting inside the buffet was miserable.
The “steak” restaurant is located in the same area as the lunch buffet. It is somewhat cooler, but still far too hot for a restaurant at a supposedly upscale resort.
For a resort in Mexico, having guests eating lunch in what feels like a mini-sauna is unacceptable.
4. Extremely Disappointing Taxi Experience
This was particularly disturbing.
I asked the hotel about a taxi for two people to the airport and was quoted approximately $60. I specifically asked again to confirm the price, and they confirmed it.
When the taxi arrived, I re-confirmed the price before getting in. Once I was inside, the driver suddenly told me the price would be double or I needed to get out.
I got out and ordered an Uber instead.
The fact that this happened with transportation arranged through the hotel made the experience particularly disappointing. As a tourist trying to get to the airport, I felt like I was being put in a position where they expected me to simply accept the higher price because I had limited options.
5. Room A/C Is a 50/50 Gamble
The A/C situation in the rooms was another major problem.
The A/C in my first room simply did not work properly, forcing me to move rooms.
I later learned that the bottom two floors had been remodeled and have newer rooms with better and cooler A/C, while the top two floors are older and have A/C systems that barely work or do not work at all.
So apparently, depending on which floor you are assigned, you have roughly a 50/50 chance of getting a room where the A/C actually does its job.
That is not something you should have to gamble on when staying at a resort in a hot climate.
Bottom Line
The biggest issue is that these are not isolated inconveniences. They point to poor management and a lack of basic operational standards. From the chaotic check-in process, to the nonexistent reservation support, to restaurants that are unbearably hot, to the questionable taxi experience, to unreliable room A/C, there were problems everywhere.
I would absolutely not come back to Iberostar Playa Mita. My experience was bad enough that I would be very cautious about recommending this resort to anyone, particularly families or anyone expecting a comfortable, well-run resort experience.
If you are considering staying here, do your homework and look beyond the Google rating. Based on my experience, I would be extremely cautious about booking this property. There are too many basic operational problems for me to feel comfortable recommending it.
For me, this was a one-time experience, and I have no intention of returning.
The few positives: the food was good, the waiters and bartenders generally provided good service, and Adelitas can be a fun/animated bar. Unfortunately, those positives were completely overshadowed by the operational problems and poor experience throughout the stay.
The Bad
1. Completely Unorganized Check-In Process
The check-in process is an absolute mess. There is seemingly no real system, order, or transparency. Expect to wait until after 3:00 p.m. to get your room, even when you arrive well before then.
What is particularly frustrating is watching people arrive hours after you and receive a room immediately, sometimes the exact same room category you have been waiting hours for. There is no apparent first-come, first-served system or meaningful explanation for how rooms are assigned. You are essentially left waiting and hoping your room number gets called.
For a large resort, the lack of organization is frankly embarrassing.
2. The “Reservation Desk” Is Essentially Non-Existent
If you need to make any change whatsoever to your reservation, be prepared for an absurd amount of wasted time.
My flight was cancelled, so I rebooked onto a flight one day earlier and needed to add a night to my reservation. What should have been a simple request turned into a 6-hour ordeal involving eight different phone calls before I finally found someone who could actually help.
I also needed to change the name on one of the rooms. That turned out to be nearly impossible.
There is no clear point of contact, no efficient process, and seemingly no ownership of reservation issues. If you need to modify a reservation, set aside an entire business day and expect to be bounced around repeatedly.
3. Restaurants Without Functional A/C. It Is Literally a Sauna.
This was one of the worst parts of the stay.
There is essentially one lunch option: the buffet. Despite apparently having air conditioning, the buffet is unbelievably hot. I am not exaggerating when I say it felt hotter inside the restaurant than outside.
It got to the point where eating became uncomfortable. You would take a few bites, get overheated, and have to step outside. We ultimately avoided the restaurant altogether at times and ordered room service simply because sitting inside the buffet was miserable.
The “steak” restaurant is located in the same area as the lunch buffet. It is somewhat cooler, but still far too hot for a restaurant at a supposedly upscale resort.
For a resort in Mexico, having guests eating lunch in what feels like a mini-sauna is unacceptable.
4. Extremely Disappointing Taxi Experience
This was particularly disturbing.
I asked the hotel about a taxi for two people to the airport and was quoted approximately $60. I specifically asked again to confirm the price, and they confirmed it.
When the taxi arrived, I re-confirmed the price before getting in. Once I was inside, the driver suddenly told me the price would be double or I needed to get out.
I got out and ordered an Uber instead.
The fact that this happened with transportation arranged through the hotel made the experience particularly disappointing. As a tourist trying to get to the airport, I felt like I was being put in a position where they expected me to simply accept the higher price because I had limited options.
5. Room A/C Is a 50/50 Gamble
The A/C situation in the rooms was another major problem.
The A/C in my first room simply did not work properly, forcing me to move rooms.
I later learned that the bottom two floors had been remodeled and have newer rooms with better and cooler A/C, while the top two floors are older and have A/C systems that barely work or do not work at all.
So apparently, depending on which floor you are assigned, you have roughly a 50/50 chance of getting a room where the A/C actually does its job.
That is not something you should have to gamble on when staying at a resort in a hot climate.
Bottom Line
The biggest issue is that these are not isolated inconveniences. They point to poor management and a lack of basic operational standards. From the chaotic check-in process, to the nonexistent reservation support, to restaurants that are unbearably hot, to the questionable taxi experience, to unreliable room A/C, there were problems everywhere.
I would absolutely not come back to Iberostar Playa Mita. My experience was bad enough that I would be very cautious about recommending this resort to anyone, particularly families or anyone expecting a comfortable, well-run resort experience.
If you are considering staying here, do your homework and look beyond the Google rating. Based on my experience, I would be extremely cautious about booking this property. There are too many basic operational problems for me to feel comfortable recommending it.
For me, this was a one-time experience, and I have no intention of returning.
Hotel response
Comment: 26 Aug 2026
Dear Guest,
Thank you for choosing Iberostar Selection Playa Mita to host your recent vacation.
We are pleased to know that you enjoyed our food and appreciated the service provided by our waiters and bartenders. We truly value your recognition of the efforts of our colleagues.
On the other hand, allow us to mention that our main goal is to provide our guests with an exceptional experience and exceed their expectations at all times. For this reason, we are concerned to learn that you experienced some inconveniences during your check-in. At Iberostar, service orientation and personalized attention are of the utmost importance, and it is our priority to ensure a memorable vacation for every guest. We assure you that our Front Desk team works diligently to assist our guests and provide them with the best possible service.
We have taken note of your comments regarding the different situations you experienced, and we sincerely apologize for any inconvenience these may have caused during your stay. Despite the efforts of our team, we understand that some aspects of your experience did not meet your expectations.
Your feedback is valuable to us, as it allows us to identify areas of opportunity and continue working with the corresponding departments to improve our processes and services.
We hope to have the opportunity to welcome you again in the future and demonstrate the level of service that distinguishes our brand.
Sincerely,
Quality Manager
Iberostar Selection Playa Mita
Thank you for choosing Iberostar Selection Playa Mita to host your recent vacation.
We are pleased to know that you enjoyed our food and appreciated the service provided by our waiters and bartenders. We truly value your recognition of the efforts of our colleagues.
On the other hand, allow us to mention that our main goal is to provide our guests with an exceptional experience and exceed their expectations at all times. For this reason, we are concerned to learn that you experienced some inconveniences during your check-in. At Iberostar, service orientation and personalized attention are of the utmost importance, and it is our priority to ensure a memorable vacation for every guest. We assure you that our Front Desk team works diligently to assist our guests and provide them with the best possible service.
We have taken note of your comments regarding the different situations you experienced, and we sincerely apologize for any inconvenience these may have caused during your stay. Despite the efforts of our team, we understand that some aspects of your experience did not meet your expectations.
Your feedback is valuable to us, as it allows us to identify areas of opportunity and continue working with the corresponding departments to improve our processes and services.
We hope to have the opportunity to welcome you again in the future and demonstrate the level of service that distinguishes our brand.
Sincerely,
Quality Manager
Iberostar Selection Playa Mita
Family traveller
Comment: 19 Aug 2026
Stayed in: Aug 2026
Misleading advertising
They make Tiktoks with misleading advertising, we arrived at 2 pm to check in and we did what the Tiktok said about reserving for the Cortes and Japanese restaurants, we did it and they told us that it was no longer possible because they were full, I got upset and spoke with the Manager Miguel Ocp, he apologized and said he was going to see if he could do something.
They called me at 4 saying they only had 6 pm available, but after driving 8 hours, what we wanted was to take advantage of the daylight and the beach, so I had to cancel it because if we didn't arrive, they were going to fine us 400 pesos.
They told us it was high season and they couldn't do anything, that we should go to the French restaurant, we went at 8 pm and there was a wait of 10 families and more than an hour and a half. I wanted to reserve for the next day and they said it wasn't possible, that only members could.
Very bad experience for what we paid
They called me at 4 saying they only had 6 pm available, but after driving 8 hours, what we wanted was to take advantage of the daylight and the beach, so I had to cancel it because if we didn't arrive, they were going to fine us 400 pesos.
They told us it was high season and they couldn't do anything, that we should go to the French restaurant, we went at 8 pm and there was a wait of 10 families and more than an hour and a half. I wanted to reserve for the next day and they said it wasn't possible, that only members could.
Very bad experience for what we paid
Hotel response
Comment: 20 Aug 2026
Estimado huésped,
Le agradecemos que haya elegido Iberostar Selection Playa Mita para sus recientes vacaciones y que se haya tomado el tiempo de compartir sus comentarios.
Con respecto a nuestra oferta gastronómica, algunos de nuestros restaurantes operan con reserva con el fin de brindar una experiencia más personalizada. Asimismo, disponemos de otras opciones que funcionan por orden de llegada y no la requieren. Lamentamos sinceramente saber que la disponibilidad y los tiempos de espera afectaron negativamente su percepción de nuestro servicio.
Nuestro equipo trabaja siempre con el firme compromiso de garantizar que todos nuestros huéspedes disfruten de la mejor experiencia posible. Nos apena saber que, a pesar de sus esfuerzos, no logramos cambiar su impresión.
Nuevamente, le agradecemos sus comentarios, ya que nos ayudan a seguir mejorando día a día. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Le agradecemos que haya elegido Iberostar Selection Playa Mita para sus recientes vacaciones y que se haya tomado el tiempo de compartir sus comentarios.
Con respecto a nuestra oferta gastronómica, algunos de nuestros restaurantes operan con reserva con el fin de brindar una experiencia más personalizada. Asimismo, disponemos de otras opciones que funcionan por orden de llegada y no la requieren. Lamentamos sinceramente saber que la disponibilidad y los tiempos de espera afectaron negativamente su percepción de nuestro servicio.
Nuestro equipo trabaja siempre con el firme compromiso de garantizar que todos nuestros huéspedes disfruten de la mejor experiencia posible. Nos apena saber que, a pesar de sus esfuerzos, no logramos cambiar su impresión.
Nuevamente, le agradecemos sus comentarios, ya que nos ayudan a seguir mejorando día a día. Esperamos tener la oportunidad de recibirle nuevamente en un futuro cercano.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Family traveller
Comment: 20 Aug 2026
Stayed in: Aug 2026
Without adequate facilities for the disabled or wheelchair use.
It is very bad that the restaurant does not have adequate access for wheelchair use. It is basic!
Hotel response
Comment: 21 Aug 2026
Estimado huésped,
Muchas gracias por tomarse el tiempo para compartir sus comentarios con nosotros.
Nuestro objetivo es siempre ofrecer una experiencia excepcional, por lo que lamentamos saber por su reseña que su estancia no ha cumplido completamente con sus expectativas.
Tenga la certeza de que hemos compartido sus observaciones con nuestro equipo para brindarle el seguimiento y la asistencia adecuados. Al respecto, nos gustaría señalar que todos nuestros restaurantes cuentan con acceso para sillas de ruedas.
Estamos comprometidos a atender cualquier inquietud y a garantizar que el resto de su estancia sea lo más agradable y memorable posible. Esperamos tener la oportunidad de mejorar su experiencia durante el tiempo que le queda con nosotros.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Muchas gracias por tomarse el tiempo para compartir sus comentarios con nosotros.
Nuestro objetivo es siempre ofrecer una experiencia excepcional, por lo que lamentamos saber por su reseña que su estancia no ha cumplido completamente con sus expectativas.
Tenga la certeza de que hemos compartido sus observaciones con nuestro equipo para brindarle el seguimiento y la asistencia adecuados. Al respecto, nos gustaría señalar que todos nuestros restaurantes cuentan con acceso para sillas de ruedas.
Estamos comprometidos a atender cualquier inquietud y a garantizar que el resto de su estancia sea lo más agradable y memorable posible. Esperamos tener la oportunidad de mejorar su experiencia durante el tiempo que le queda con nosotros.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Anonymous traveller
Comment: 6 Aug 2026
Stayed in: Aug 2026
We experience several issues:
Our family of 17 recently stayed at Iberostar, and while we genuinely tried to make the best of our vacation and enjoyed spending time together, several service issues made this stay fall well below our expectations.
The experience started with an extremely long check-in process. After driving several hours from Guadalajara to Punta Mita, we waited more than an hour and a half to receive our rooms. Instead of prioritizing getting tired guests checked in, the staff spent a significant amount of time explaining the resort’s amenities. That information could have easily been shared later or through a brochure or the app.
Once we finally checked in, we discovered there were very limited food options available. The specialty restaurants required reservations, but by the time we arrived they were already fully booked, leaving us with few dining choices after a long day of travel.
Unfortunately, the issues continued. Our room developed a water leak through the wall during a rainy day. Although we reported it immediately, it took quite some time for someone to respond and clean the room. Eventually, we were moved to another room, but then waited over an hour for a bellman to transfer our luggage.
The staff attempted to make up for the inconvenience by offering us a bottle of champagne, which was a thoughtful gesture. However, it was accidentally left behind in our original room and never delivered to the new one, the lack of follow up.
Our family of 17 recently stayed at Iberostar, and while we genuinely tried to make the best of our vacation and enjoyed spending time together, several service issues made this stay fall well below our expectations.
The experience started with an extremely long check-in process. After driving several hours from Guadalajara to Punta Mita, we waited more than an hour and a half to receive our rooms. Instead of prioritizing getting tired guests checked in, the staff spent a significant amount of time explaining the resort’s amenities. That information could have easily been shared later or through a brochure or the app.
Once we finally checked in, we discovered there were very limited food options available. The specialty restaurants required reservations, but by the time we arrived they were already fully booked, leaving us with few dining choices after a long day of travel.
Unfortunately, the issues continued. Our room developed a water leak through the wall during a rainy day. Although we reported it immediately, it took quite some time for someone to respond and clean the room. Eventually, we were moved to another room, but then waited over an hour for a bellman to transfer our luggage.
The staff attempted to make up for the inconvenience by offering us a bottle of champagne, which was a thoughtful gesture. However, it was accidentally left behind in our original room and never delivered to the new one, the lack of follow up.
Family traveller
Comment: 4 Aug 2026
Stayed in: Aug 2026
Terrible directions
They do not tell you where the restaurants are located, nor the policies for entering them; they did not let me in because of that issue, and the payment for their services is not cheap. Terrible.
Hotel response
Comment: 7 Aug 2026
Estimado huésped,
Gracias por compartir su comentario tras su estancia con nosotros.
Lamentamos conocer su percepción respecto a la información relacionada con nuestros restaurantes. En Iberostar buscamos que nuestros huéspedes cuenten con la orientación necesaria durante su estancia, por lo que agradecemos sus observaciones, las cuales serán compartidas con el equipo correspondiente para su consideración.
Esperamos tener nuevamente la oportunidad de recibirle y ofrecerle una experiencia memorable.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Gracias por compartir su comentario tras su estancia con nosotros.
Lamentamos conocer su percepción respecto a la información relacionada con nuestros restaurantes. En Iberostar buscamos que nuestros huéspedes cuenten con la orientación necesaria durante su estancia, por lo que agradecemos sus observaciones, las cuales serán compartidas con el equipo correspondiente para su consideración.
Esperamos tener nuevamente la oportunidad de recibirle y ofrecerle una experiencia memorable.
Atentamente,
Gerente de Calidad
Iberostar Selection Playa Mita
Very good location
Comercial Camino Ingreso a Litibú, Lote 2, Higuera Blanca, Nayarit Mexico, Punta de Mita, 63734, Mexico|0.32 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Iberostar Selection Playa Mita - All Inclusive: FAQs
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