Gamma Merida El Castellano
+ 77
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Gamma Merida El Castellano
Gamma Merida El Castellano
Gamma Mérida El Castellano has an outdoor swimming pool with sun loungers. It is just 350 m from Mérida’s main square and 16th century cathedral. On-site parking and free Wi-fi are available.
Reviews from 
Couple
Comment: 13 Feb 2026
Stayed in: Mar 2025
3 stayings at the Merida Castellano Hotel
I have stayed here three times. That should tell you something.
The parking is underneath the hotel. You hand your keys to the man at the entrance and he takes care of the rest. It is simple. It works. The staff outside are kind and hardworking. Have small bills ready. They earn them.
The lobby is beautiful. Open. Lively. The chairs are deep and comfortable. You can sit there with a lemonade—there is always lemonade—and watch the day pass. It feels easy.
Breakfast is generous and honest. If you are hungry, you will not leave hungry. The restaurant serves good food with strong Mexican roots. Yucatecan cuisine has pride of place here, as it should. The flavors are local and real.
The pool is pleasant. By two in the afternoon the walls begin to steal the sun, which can be a blessing in Mérida’s heat. The gym has weights and treadmills, mirrors to admire your heroic efforts, and always water with cups nearby. It does what it needs to do.
The rooms are not just rooms. They feel like small apartments. Charming. Spacious. Comfortable. It is a pleasure to return to them at night.
The hotel is very well located, close to the historic center. You can walk to almost everything that matters. The price is fair. More than fair. It remains a solid value.
Now the truth, because it matters.
Reception is not always at the level it should be. Sometimes the attitude suggests that you should feel honored to be there, instead of welcomed. A touch of humility would go a long way. Guests are not intruders. They are the reason the lights stay on.
There was also a painful moment. My wife lost a piece of jewelry with great sentimental value during one of our stays. She was deeply saddened. We returned the following year, knowing that hotel staff changes often and hoping it had been an unfortunate incident rather than something worse. Still, it is something management must take seriously.
This hotel deserves to be the best value in Mérida. It is close. Very close. With stronger leadership at reception and tighter attention to security, it could truly stand above the rest.
In short
• Excellent location
• Generous breakfast and strong regional cuisine
• Comfortable, apartment-style rooms
• Friendly and hardworking operational staff
• Good value for money
• Inconsistent front desk attitude
• One serious security concern
We have returned three times. That means we see its heart. With a little more discipline and humility at the top, it could be exceptional.
The parking is underneath the hotel. You hand your keys to the man at the entrance and he takes care of the rest. It is simple. It works. The staff outside are kind and hardworking. Have small bills ready. They earn them.
The lobby is beautiful. Open. Lively. The chairs are deep and comfortable. You can sit there with a lemonade—there is always lemonade—and watch the day pass. It feels easy.
Breakfast is generous and honest. If you are hungry, you will not leave hungry. The restaurant serves good food with strong Mexican roots. Yucatecan cuisine has pride of place here, as it should. The flavors are local and real.
The pool is pleasant. By two in the afternoon the walls begin to steal the sun, which can be a blessing in Mérida’s heat. The gym has weights and treadmills, mirrors to admire your heroic efforts, and always water with cups nearby. It does what it needs to do.
The rooms are not just rooms. They feel like small apartments. Charming. Spacious. Comfortable. It is a pleasure to return to them at night.
The hotel is very well located, close to the historic center. You can walk to almost everything that matters. The price is fair. More than fair. It remains a solid value.
Now the truth, because it matters.
Reception is not always at the level it should be. Sometimes the attitude suggests that you should feel honored to be there, instead of welcomed. A touch of humility would go a long way. Guests are not intruders. They are the reason the lights stay on.
There was also a painful moment. My wife lost a piece of jewelry with great sentimental value during one of our stays. She was deeply saddened. We returned the following year, knowing that hotel staff changes often and hoping it had been an unfortunate incident rather than something worse. Still, it is something management must take seriously.
This hotel deserves to be the best value in Mérida. It is close. Very close. With stronger leadership at reception and tighter attention to security, it could truly stand above the rest.
In short
• Excellent location
• Generous breakfast and strong regional cuisine
• Comfortable, apartment-style rooms
• Friendly and hardworking operational staff
• Good value for money
• Inconsistent front desk attitude
• One serious security concern
We have returned three times. That means we see its heart. With a little more discipline and humility at the top, it could be exceptional.
Hotel response
Comment: 9 Mar 2026
Good afternoon, thank you so much for your detailed message. We are delighted to know that you continue to favor us with your kind preference and that you enjoyed your stay with us. Of course, we strive every day to provide better service for you and will undoubtedly continue to do so. We will share your comments about Reception with our department head. Regarding the lost item, I understand that it was an inconvenience for you, and I assure you that we have staff members with many years of experience at the hotel and an impeccable record of honesty, as you can verify on various websites. Thank you for choosing to return to us and for placing your trust in us. We are at your service and it will be a pleasure to welcome you back soon. Thank you.
Anonymous traveller
Comment: 21 Jul 2026
Stayed in: Jul 2026
Great staff in all areas of the hotel. Location of the hotel was near all the important sires downtown.
Couple
Comment: 13 Nov 2025
Stayed in: Nov 2025
Discover
Very nice well placed hotel the rooms are very spacious and very well equipped with large spaces and a nice bathroom the breakfast is very good
Hotel response
Comment: 14 Nov 2025
Nous vous remercions chaleureusement pour votre commentaire positif. Nous sommes ravis d’apprendre que l’emplacement de notre hôtel, la taille et l’équipement de nos chambres ainsi que la salle de bains spacieuse ont répondu à vos attentes. Votre satisfaction concernant le petit déjeuner nous fait également très plaisir. Au plaisir de vous accueillir de nouveau lors d’un prochain séjour
Couple
Comment: 18 May 2026
Stayed in: May 2026
Appalling customer service
Roomnot ready at 3pm even though that was the checkin time. Eventually found us a room at 4.15pm. No apology given just told to wait. Kept saying " hotel is very busy" We weren't even offered a drink whilst waiting. Poor customer service. Unable to speak to a manager despite asking to do so.
Hotel response
Comment: 19 May 2026
Thank you for sharing your feedback. We sincerely regret the delay in providing your room and the inconvenience caused during your arrival.
We would like to clarify that, as in all hotels, check-in begins from the indicated time onward, and while we always do our best to have rooms ready as close to that time as possible, availability may occasionally be affected by high occupancy or operational circumstances.
That said, we understand that the wait and the way the situation was handled did not meet your expectations. We are especially sorry that you did not feel properly assisted during this time, and we apologize for the lack of communication and hospitality you experienced while waiting.
Your comments regarding customer service and the difficulty in reaching a manager have been noted and will be shared with the appropriate team so we can improve. We truly value your feedback and hope to have the opportunity to offer you a much better experience in the future.
We would like to clarify that, as in all hotels, check-in begins from the indicated time onward, and while we always do our best to have rooms ready as close to that time as possible, availability may occasionally be affected by high occupancy or operational circumstances.
That said, we understand that the wait and the way the situation was handled did not meet your expectations. We are especially sorry that you did not feel properly assisted during this time, and we apologize for the lack of communication and hospitality you experienced while waiting.
Your comments regarding customer service and the difficulty in reaching a manager have been noted and will be shared with the appropriate team so we can improve. We truly value your feedback and hope to have the opportunity to offer you a much better experience in the future.
Group traveller
Comment: 11 May 2026
Stayed in: Mar 2026
This hotel never again
The location of the hotel is really good and Mérida is a beautiful city that I would visit again anytime.
The hotel itself could not convince me. The building looks like a concrete block, the rooms are small, old and unwelcoming. Particularly unpleasant was that the windows could not be opened and no balcony was available. As a result, one was solely dependent on the air conditioning and had no way to let fresh air into the room.
Very disappointing was that money was missing after the room cleaning. My complaint to management was not treated seriously and comprehensibly, in my view, which left me with an uncertain feeling.
The restaurant also seemed cool and uncomfortable. Overall, I would not book this hotel again. Merida yes – this hotel definitely not again.
The hotel itself could not convince me. The building looks like a concrete block, the rooms are small, old and unwelcoming. Particularly unpleasant was that the windows could not be opened and no balcony was available. As a result, one was solely dependent on the air conditioning and had no way to let fresh air into the room.
Very disappointing was that money was missing after the room cleaning. My complaint to management was not treated seriously and comprehensibly, in my view, which left me with an uncertain feeling.
The restaurant also seemed cool and uncomfortable. Overall, I would not book this hotel again. Merida yes – this hotel definitely not again.
Hotel response
Comment: 11 May 2026
Guten Tag. Vielen Dank für Ihr Feedback.
Es tut mir leid, dass Ihnen das Hotel nicht gefallen hat, und ich danke Ihnen für Ihre konkreten Kommentare sowohl zum Hotel als auch zum Restaurant, die uns helfen, uns zu verbessern.
Ich möchte Ihnen mitteilen, dass das Thema der Fenster sowohl mit der Sicherheit als auch mit der Schalldämmung zusammenhängt, da wir uns im historischen Stadtzentrum befinden. (Wir haben Doppel- und Dreifachverglasung).
Bezüglich des Themas Geld bitte ich um Entschuldigung, jedoch konnten wir den Vorfall nicht nachvollziehen. Mit mir haben Sie nicht gesprochen, aber möglicherweise haben Sie mit einem diensthabenden Manager gesprochen. Und es ist nicht so, dass wir jegliche Angelegenheiten, die die Sicherheit unserer Gäste betreffen, nicht ernst nehmen, sondern wir müssen absolute Gewissheit haben, dass das Geld tatsächlich im Zimmer verloren gegangen sein könnte. Ich möchte Ihnen mitteilen, dass uns häufig Verluste aus den Zimmern gemeldet werden und in 99% der Fälle die Gegenstände zwischen den persönlichen Sachen der Gäste wieder auftauchen.
Wenn Sie möchten, dass wir uns weiterhin darum kümmern, können Sie uns gerne schreiben an: gerenciageneral@
elcastellano.com
Vielen Dank, und wir stehen Ihnen gerne zur Verfügung.
Es tut mir leid, dass Ihnen das Hotel nicht gefallen hat, und ich danke Ihnen für Ihre konkreten Kommentare sowohl zum Hotel als auch zum Restaurant, die uns helfen, uns zu verbessern.
Ich möchte Ihnen mitteilen, dass das Thema der Fenster sowohl mit der Sicherheit als auch mit der Schalldämmung zusammenhängt, da wir uns im historischen Stadtzentrum befinden. (Wir haben Doppel- und Dreifachverglasung).
Bezüglich des Themas Geld bitte ich um Entschuldigung, jedoch konnten wir den Vorfall nicht nachvollziehen. Mit mir haben Sie nicht gesprochen, aber möglicherweise haben Sie mit einem diensthabenden Manager gesprochen. Und es ist nicht so, dass wir jegliche Angelegenheiten, die die Sicherheit unserer Gäste betreffen, nicht ernst nehmen, sondern wir müssen absolute Gewissheit haben, dass das Geld tatsächlich im Zimmer verloren gegangen sein könnte. Ich möchte Ihnen mitteilen, dass uns häufig Verluste aus den Zimmern gemeldet werden und in 99% der Fälle die Gegenstände zwischen den persönlichen Sachen der Gäste wieder auftauchen.
Wenn Sie möchten, dass wir uns weiterhin darum kümmern, können Sie uns gerne schreiben an: gerenciageneral@
elcastellano.com
Vielen Dank, und wir stehen Ihnen gerne zur Verfügung.
Excellent location
C. 57 NO. 513 62-x 64, Parque Santa Lucia, Centro, 1, Merida, 97000, Mexico|0.28 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Gamma Merida El Castellano: FAQs
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