Banyan Tree Mayakoba
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Banyan Tree Mayakoba
Banyan Tree Mayakoba
Located 10 km from downtown Playa del Carmen, this 5-star resort features luxurious villas, each with a private pool and landscaped garden. It offers 11 specialty restaurants serving international cuisine and 3 bars.
Reviews from 
Couple
Comment: 21 Aug 2026
Fantastic
Sands beach was absolutely our favorite gamaliel took care of us everyday while we were out there ! His service was AMAZING.
Hotel response
Comment: 21 Aug 2026
Dear 158haylieh,
Thank you for choosing Banyan Tree Mayakoba.
I would also like to take this opportunity to sincerely thank you for sharing your feedback with us. Your comments play an essential role in helping us uphold our commitment to maintaining the highest standards of hospitality.
At Banyan Tree Mayakoba, we are deeply committed to ensuring that each of our guests feels genuinely welcomed, cared for, and valued from the moment of arrival until departure.
It would be a true pleasure and an honor to have the opportunity to welcome you back very soon to our Sanctuary for the Senses. I remain personally at your disposal to assist you in planning a future visit and to ensure that your next stay is even more special and memorable.
Warmest regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Thank you for choosing Banyan Tree Mayakoba.
I would also like to take this opportunity to sincerely thank you for sharing your feedback with us. Your comments play an essential role in helping us uphold our commitment to maintaining the highest standards of hospitality.
At Banyan Tree Mayakoba, we are deeply committed to ensuring that each of our guests feels genuinely welcomed, cared for, and valued from the moment of arrival until departure.
It would be a true pleasure and an honor to have the opportunity to welcome you back very soon to our Sanctuary for the Senses. I remain personally at your disposal to assist you in planning a future visit and to ensure that your next stay is even more special and memorable.
Warmest regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Couple
Comment: 21 Aug 2026
GAMALIEL IS ABSOLUTELY 5 STARS
Gamaliel at the Baynan Mayakoba on the beach is the absolutely best service I have ever received. He his so thoughtful in making sure you comfortable, taken care of not matter what circumstances. From recommending the best drinks and food to getting you the best shade etc. I will only come back to this resort because of Gamaliel!!!
Hotel response
Comment: 21 Aug 2026
Dear sarkissianjohn,
Thank you for choosing Banyan Tree Mayakoba.
I would also like to take this opportunity to sincerely thank you for sharing your feedback with us. Your comments play an essential role in helping us uphold our commitment to maintaining the highest standards of hospitality.
At Banyan Tree Mayakoba, we are deeply committed to ensuring that each of our guests feels genuinely welcomed, cared for, and valued from the moment of arrival until departure.
It would be a true pleasure and an honor to have the opportunity to welcome you back very soon to our Sanctuary for the Senses. I remain personally at your disposal to assist you in planning a future visit and to ensure that your next stay is even more special and memorable.
Warmest regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Thank you for choosing Banyan Tree Mayakoba.
I would also like to take this opportunity to sincerely thank you for sharing your feedback with us. Your comments play an essential role in helping us uphold our commitment to maintaining the highest standards of hospitality.
At Banyan Tree Mayakoba, we are deeply committed to ensuring that each of our guests feels genuinely welcomed, cared for, and valued from the moment of arrival until departure.
It would be a true pleasure and an honor to have the opportunity to welcome you back very soon to our Sanctuary for the Senses. I remain personally at your disposal to assist you in planning a future visit and to ensure that your next stay is even more special and memorable.
Warmest regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Couple
Comment: 18 Aug 2026
Best trip
Jesus and's gamaliel was the best help on the beach. The best service was quick and efficient they were very kind and kept on bringing us cold water and towels. If you come make sure to find them and sit by the beach.
Hotel response
Comment: 19 Aug 2026
Dear shimros,
Thank you for choosing Banyan Tree Mayakoba as your vacation destination.
I would like to take this opportunity to thank you for sharing your comments and ratings. We do our best to ensure that our valued guests are taken care of from the moment of their arrival to the moment of their departure and that their stay is unforgettable and fantastic.
Knowing that you were satisfied with your stay makes us very proud of our hotel and the staff who make it all possible.
It will be a true pleasure to welcome you back very soon to our Sanctuary for the Senses. I am at your service to personally assist you in planning a future visit and to ensure that your next stay is even more memorable.
Warm regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Thank you for choosing Banyan Tree Mayakoba as your vacation destination.
I would like to take this opportunity to thank you for sharing your comments and ratings. We do our best to ensure that our valued guests are taken care of from the moment of their arrival to the moment of their departure and that their stay is unforgettable and fantastic.
Knowing that you were satisfied with your stay makes us very proud of our hotel and the staff who make it all possible.
It will be a true pleasure to welcome you back very soon to our Sanctuary for the Senses. I am at your service to personally assist you in planning a future visit and to ensure that your next stay is even more memorable.
Warm regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Family traveller
Comment: 18 Aug 2026
Family stay at Mayakoba
Our stay at this resort with our family has been absolutely wonderful. From the moment we arrived, the atmosphere was beautiful, welcoming, and relaxing, and the staff truly made us feel taken care of. Everyone we encountered was incredibly kind, attentive, and accommodating, and the level of service really made the experience feel special.
We unfortunately happened to visit during sargassum season, so the beach itself wasn’t quite at its usual best, which was understandably out of the resort’s control. However, this honestly did not take away from our experience — especially because of Gama, our beach guy.
Gama deserves a special mention because he went above and beyond to make our time at the beach and pool area feel absolutely luxurious. He was attentive without ever being intrusive, incredibly friendly, and constantly made sure we had everything we needed. His service, kindness, and attention to detail genuinely elevated our entire stay. He made us feel so well taken care of that it truly felt like we were staying at a five-star resort.
The beautiful atmosphere and wonderful staff are already reasons to love this resort, but having someone like Gama taking care of us at the beach and pool was truly the icing on the cake. He is an incredible asset to the resort, and we are so grateful for everything he did to make our family’s stay memorable.
Thank you to the entire team for such a wonderful experience — and a very special thank you to Gama for making our beach and pool days exceptional! We will absolutely remember his hospitality.
We unfortunately happened to visit during sargassum season, so the beach itself wasn’t quite at its usual best, which was understandably out of the resort’s control. However, this honestly did not take away from our experience — especially because of Gama, our beach guy.
Gama deserves a special mention because he went above and beyond to make our time at the beach and pool area feel absolutely luxurious. He was attentive without ever being intrusive, incredibly friendly, and constantly made sure we had everything we needed. His service, kindness, and attention to detail genuinely elevated our entire stay. He made us feel so well taken care of that it truly felt like we were staying at a five-star resort.
The beautiful atmosphere and wonderful staff are already reasons to love this resort, but having someone like Gama taking care of us at the beach and pool was truly the icing on the cake. He is an incredible asset to the resort, and we are so grateful for everything he did to make our family’s stay memorable.
Thank you to the entire team for such a wonderful experience — and a very special thank you to Gama for making our beach and pool days exceptional! We will absolutely remember his hospitality.
Hotel response
Comment: 19 Aug 2026
Dear ahK9506VA,
Thank you for choosing Banyan Tree Mayakoba as your vacation destination.
It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain.
It will be a true pleasure to welcome you back very soon to our Sanctuary for the Senses. I am at your service to personally assist you in planning a future visit and to ensure that your next stay is even more memorable.
Warm regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Thank you for choosing Banyan Tree Mayakoba as your vacation destination.
It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the valuable staff we are fortunate to retain.
It will be a true pleasure to welcome you back very soon to our Sanctuary for the Senses. I am at your service to personally assist you in planning a future visit and to ensure that your next stay is even more memorable.
Warm regards,
Afonso Cunha
General Manager
gm-mayakoba@banyantree.com
Couple
Comment: 17 Aug 2026
Epic
Gemaliel is the best he helped at the beach with towels and everything we needed !!! We really appreciate it we can’t wait to come back again!
Hotel response
Comment: 18 Aug 2026
Dear 38chayal,
Greetings from Banyan Tree Mayakoba!
Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Trip Advisor Community.
We look forward to welcome you soon again at our Sanctuary for the Senses.
Kind Regards,
Afonso Cunha
General Manager
Greetings from Banyan Tree Mayakoba!
Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Trip Advisor Community.
We look forward to welcome you soon again at our Sanctuary for the Senses.
Kind Regards,
Afonso Cunha
General Manager
Excellent location
Carretera Federal Chetumal Puerto Juarez Km 298, Lafitte, 77710, Mexico|1.03 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
12 years old and over
Rs 27,729 (USD100) per person per night
11 years old and under
Free
1 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
American breakfast, Continental breakfast, Vegetarian breakfast
Breakfast price
Rs 15,750 (≈USD 56.8)/person
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Banyan Tree Mayakoba in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. Note that children over six years old will have to pay 50% of adult breakfast. Guests can request an airport transfer for an additional cost. Please contact property directly for further details. Please note that the credit card used during booking must be presented at the time of check-in.
This hotel accepts the following payment methods:
Cash
Banyan Tree Mayakoba: FAQs
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