SLS Cancun
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about SLS Cancun
SLS Cancun
Facing the beachfront, SLS Cancun offers 5-star accommodation in Cancún and features free bikes, outdoor swimming pool and fitness centre. Among the various facilities are a private beach area, a terrace, as well as a restaurant.
Reviews from 
Couple
Comment: 13 Jun 2026
Stayed in: Jun 2026
Not worth the price
I’m not sure why Chase has it as an Edit stay because we have booked. Other edits stays and have been so happy with the resorts. We have stayed at. This is definitely not it. I do not believe that. It is worth the price. The food is very expensive and definitely not quality. There is no lounging area on the beach. We were told it for residence. Only as the Hotel only has 40 rooms and the rest of the building is residential. The bedrooms are OK. The service is mid. We believe it is very overpriced for the quality and we’re not staying again.
Couple
US
Comment: 11 Jun 2026
Stayed in: Jun 2026
If you’re looking for a relaxing, quiet stay, SLN is not the place.
If you’re looking for a relaxing, quiet stay, SLN is not the place. The hotel plays very loud electronic music from sunrise to sunset, which makes it hard to unwind.
We arrived on 04/11/26 around 11:00 PM and were assigned room 402. The room is spacious and modern, but some wear and tear is visible (photos attached). The pillows were thin and uncomfortable, and the toilet paper was very poor quality.
The first day was pleasant apart from the loud music: the beach bar and sea were calm and warm. However, by about 5 PM the building casts a shadow over the beach and it becomes chilly.
Service declined after that. On Monday—when the hotel was quieter—service was slow and mistakes occurred that should have been avoidable. My husband ordered a margherita pizza and after more than 40 minutes received a pepperoni. Another 30 minutes later the pizza arrived but was underwhelming. On another day we ordered arancini and a beef starter; the arancini were tiny, cold, and had a fishy smell. The beef starter was incorrect. The staff exchanged the order quickly and removed the arancini from the bill, but we would have preferred to receive the correct, hot dishes initially.
The main pool, advertised as adults-only, was regularly full of children. The larger pool was apparently for residents only; when I raised this with a staff member who I believe was the general manager, she dismissed my concern, claiming it was allowed because of a holiday (which it was not). Children were present at the pool every day of our stay.
On day four I went to the pool around 9:00 AM and found no staff for nearly an hour; I had to find someone to assist me. I requested an umbrella be opened; a second umbrella was initially refused due to “wind,” and later claimed to be broken. After insisting, a manager finally came and opened it. At one point an infant cried loudly for about an hour and no employee intervened.
Food options are limited—especially for vegetarians—and both food and drinks are overpriced.
Two positives: we left two items on different days and both were returned, so belongings appear to be safe.
Overall: the hotel has a nice setting and a modern feel, but management and service need improvement, it’s not vegetarian-friendly, and the persistent loud music makes it unsuitable for a peaceful stay.
We arrived on 04/11/26 around 11:00 PM and were assigned room 402. The room is spacious and modern, but some wear and tear is visible (photos attached). The pillows were thin and uncomfortable, and the toilet paper was very poor quality.
The first day was pleasant apart from the loud music: the beach bar and sea were calm and warm. However, by about 5 PM the building casts a shadow over the beach and it becomes chilly.
Service declined after that. On Monday—when the hotel was quieter—service was slow and mistakes occurred that should have been avoidable. My husband ordered a margherita pizza and after more than 40 minutes received a pepperoni. Another 30 minutes later the pizza arrived but was underwhelming. On another day we ordered arancini and a beef starter; the arancini were tiny, cold, and had a fishy smell. The beef starter was incorrect. The staff exchanged the order quickly and removed the arancini from the bill, but we would have preferred to receive the correct, hot dishes initially.
The main pool, advertised as adults-only, was regularly full of children. The larger pool was apparently for residents only; when I raised this with a staff member who I believe was the general manager, she dismissed my concern, claiming it was allowed because of a holiday (which it was not). Children were present at the pool every day of our stay.
On day four I went to the pool around 9:00 AM and found no staff for nearly an hour; I had to find someone to assist me. I requested an umbrella be opened; a second umbrella was initially refused due to “wind,” and later claimed to be broken. After insisting, a manager finally came and opened it. At one point an infant cried loudly for about an hour and no employee intervened.
Food options are limited—especially for vegetarians—and both food and drinks are overpriced.
Two positives: we left two items on different days and both were returned, so belongings appear to be safe.
Overall: the hotel has a nice setting and a modern feel, but management and service need improvement, it’s not vegetarian-friendly, and the persistent loud music makes it unsuitable for a peaceful stay.
Group traveller
Comment: 17 Aug 2026
Stayed in: Aug 2026
Bad experience.
Terrible service, do not waste your money; I checked out and I did not take anything from the minibar, and it turns out that eight hours later they charged me $ 300 pesos for a tequila I did not drink.
The air conditioning was terrible, the
cleaning service was awful, they do not clean well.
More and better options in the. Hotel zone.
The small beach had a lot of sargassum and only one worker was removing it.
Look for other options.
The air conditioning was terrible, the
cleaning service was awful, they do not clean well.
More and better options in the. Hotel zone.
The small beach had a lot of sargassum and only one worker was removing it.
Look for other options.
Family traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
I do not recommend it
Hotel with no pretensions of any kind, it has a small pool
And club-style music all day long
I asked them to change the music and they said that's how it is here
Only one restaurant that is quite mediocre and no extra services
I do not recommend it
And club-style music all day long
I asked them to change the music and they said that's how it is here
Only one restaurant that is quite mediocre and no extra services
I do not recommend it
Family traveller
Comment: 5 Aug 2026
Stayed in: Aug 2026
Poor service, poor location
I still am in shock that SLS is a “five star” hotel. I chose SLS Cancún because it is an “Edit” hotel through my Chase Reserve credit card. While the room and view were stunning, the staff was overall inattentive and cold. We often waited outside their restaurant Cleo either for breakfast or once for dinner with multiple people walking by but no one asking if we needed a table. When sitting at the pool, it was hard to track anyone for a towel and when I finally got one, I was only given one which I used to spread on the pool chair because it looked dirty and I didn’t want to sit directly on it. Whether we were walking in the front door or walking through the halls, people did not seem to want to greet us or acknowledge us which made me feel unwanted. There was no menu in our room for room service and when the room was cleaned, they did not restock the bottles of water or nespresso coffee pods. I also felt it was strange there was only one coffee cup, one espresso cup and one coffee pod but there’s more than one person occupying the room so only one of you can have a coffee in the morning. Breakfast also started late at 7:30 am so if you have an excursion, you cannot have breakfast prior to leaving. Additionally, the food at the restaurant was disappointing which is unfortunate because the hotel is far from the hotel zone (a 30 min taxi drive). We had to take a taxi for lunch and dinner which can add up and be inconvenient. Finally, the beach was not impressive. It’s a small stretch and there’s not much area to walk on or enjoy. I do not recommend staying here even if you have chase benefits. While the view and room is enticing, the experience was unsatisfactory.
Very good location
Boulevard Kukulcan km 1 Zona Turistica Puerto Cancun Lote 1 02 Uc 1 Mz 27, Puerto Juarez, Cancun, 77500, Mexico|4.35 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
SLS Cancun: FAQs
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