Pullman Miri Waterfront
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
More about Pullman Miri Waterfront
Pullman Miri Waterfront
Boasting an infinity outdoor pool, a fitness centre and 5 dining options, Pullman Miri Waterfront overlooks the panoramic views of Baong River in Miri in Sarawak Region. Bintang Mega Mall is 2.9 km from the property.
Reviews from 
Couple
Comment: 28 Jan 2026
Stayed in: Jan 2026
Compliments to Fazli and Jean. Great example of class A customer service
Fazli the operations manager and Jean from customer service are just amazing. We had a v bad night on the first but they immediately sympathies with our predicament and made everything right for us
Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine.
3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them
Hotel is well kept and location is great. View is lovely and their suite room has a full size fridge with expresso machine.
3 bathrobes and nice bag to go to the pool. Will support their charity incentive by buying the bags from them
Hotel response
Comment: 29 Jan 2026
Dear Ms Ong,
Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite.
We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve.
We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts.
It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay.
Warmest regards,
Jean Wong,
Guest Experience Manager
Thank you for your absolutely wonderful and detailed feedback. We are truly delighted to hear that you enjoyed our well-kept hotel, great location, lovely view, and the thoughtful amenities in the suite.
We are especially proud and grateful for your heartfelt compliments for Fazli, our Operations Manager, and Jean from customer service. It is incredibly rewarding to know that their immediate sympathy and proactive actions turned your experience around, exemplifying the class A service we strive for. We will ensure they receive the recognition they deserve.
We are also touched by your support of our charity initiative. Thank you for being a part of our community efforts.
It was our pleasure to host you, and we look forward to welcoming you back for another exceptional stay.
Warmest regards,
Jean Wong,
Guest Experience Manager
Family traveller
RU
Comment: 7 Jan 2026
Stayed in: Jan 2026
Total silence and therefore a gorgeous dream
The manager at the check-in improving , according to the rules for platinum clients, we got a room probably the best in the hotel large room with a living room almost at the top, on the 20th floor with a beautiful view of the sea and the city. Or rather, at first we were given a worse number, but at my insistent request ))))) issued this particular one. It's a lovely bed. Total silence and therefore a chic dream with tight curtains. They pumped the pillows like rubber, too tight. A huge foyer on the front desk. It's always been a little uncomfortable cold here and in the restaurant. I had to dress better for breakfast. Breakfast is good. The products are varied. The staff is helpful. Two days for the New Year's Eve didn't clean up very well. But after calling the manager, they fixed it. The downtown hotel can be reached by foot by two large malls and half the city's attractions. Taxis are inexpensive, so we never recognized how public transport runs here. There's only one complaint. For hotel furniture and equipment, the best times are clearly long gone. Good repairs and modernization are required.
Hotel response
Comment: 10 Jan 2026
Dear klaster612,
Thank you for your detailed and thoughtful feedback in Russian. We have translated it to ensure we fully understand and appreciate your comments.
We are delighted to hear that you enjoyed the complete silence for a splendid sleep, the magnificent sea and city view from your upgraded room on the 20th floor, the comfortable bed, and the convenient central location within walking distance to malls and attractions. We are also pleased that our reception manager accommodated your request and that our staff provided attentive service.
We sincerely apologize for the aspects that diminished your comfort: the pillows being too firm, the occasional cool temperature in public areas, the intermittent housekeeping standard during the holidays, and the overall impression that the furnishings require updating. Your feedback regarding the maintenance and modernization of the hotel is particularly valuable as we plan for future renovations.
We have addressed your concerns with the respective departments. It was our pleasure to host you, and we hope to welcome you back to a refreshed and even more comfortable environment in the future.
Sincerely,
Jean Wong,
Guest Experience Manager
Thank you for your detailed and thoughtful feedback in Russian. We have translated it to ensure we fully understand and appreciate your comments.
We are delighted to hear that you enjoyed the complete silence for a splendid sleep, the magnificent sea and city view from your upgraded room on the 20th floor, the comfortable bed, and the convenient central location within walking distance to malls and attractions. We are also pleased that our reception manager accommodated your request and that our staff provided attentive service.
We sincerely apologize for the aspects that diminished your comfort: the pillows being too firm, the occasional cool temperature in public areas, the intermittent housekeeping standard during the holidays, and the overall impression that the furnishings require updating. Your feedback regarding the maintenance and modernization of the hotel is particularly valuable as we plan for future renovations.
We have addressed your concerns with the respective departments. It was our pleasure to host you, and we hope to welcome you back to a refreshed and even more comfortable environment in the future.
Sincerely,
Jean Wong,
Guest Experience Manager
Couple
Comment: 11 May 2026
Stayed in: May 2026
Friendly hotel box with great views and good breakfast
You have to know what you want here: this is a big, somewhat impersonal box that likes to deal with corporate events and weddings. Nevertheless, it also has advantages for private travelers: on the upper floors you have a spectacular view of the city and the sea. The staff is very friendly and helpful, the Consierge service also works wonderfully. Breakfast is excellent with a huge selection at the large buffet.
There are deductions at the room service which we go 5:30 in the evening. Partly also sacrificing cleanliness, but rather in the hallways, our room was tip top.
To sum up: absolutely ok for 1-2 days!
There are deductions at the room service which we go 5:30 in the evening. Partly also sacrificing cleanliness, but rather in the hallways, our room was tip top.
To sum up: absolutely ok for 1-2 days!
Hotel response
Comment: 12 May 2026
Dear Maria D,
Thank you for taking the time to share such detailed and honest feedback. We appreciate your perspective and are glad to hear that you enjoyed the spectacular view from the upper floors, the friendly and helpful staff, the wonderful concierge service, and the excellent breakfast with a huge selection.
We also acknowledge your observations regarding the hotel's corporate and wedding event focus, which can sometimes feel impersonal to private travelers. Please be assured that we are always striving to balance the needs of all our guests.
We sincerely apologize for the deductions in room service and cleanliness in the hallways during your stay. Your feedback has been shared with our room service and housekeeping teams for immediate review and improvement. Nevertheless, we are pleased that your room itself remained tip top.
We hope to have the opportunity to welcome you back and provide an even better experience.
Sincerely,
Brenda Heu
Guest Relations
Thank you for taking the time to share such detailed and honest feedback. We appreciate your perspective and are glad to hear that you enjoyed the spectacular view from the upper floors, the friendly and helpful staff, the wonderful concierge service, and the excellent breakfast with a huge selection.
We also acknowledge your observations regarding the hotel's corporate and wedding event focus, which can sometimes feel impersonal to private travelers. Please be assured that we are always striving to balance the needs of all our guests.
We sincerely apologize for the deductions in room service and cleanliness in the hallways during your stay. Your feedback has been shared with our room service and housekeeping teams for immediate review and improvement. Nevertheless, we are pleased that your room itself remained tip top.
We hope to have the opportunity to welcome you back and provide an even better experience.
Sincerely,
Brenda Heu
Guest Relations
Business traveller
Comment: 28 Apr 2026
Stayed in: Apr 2026
Nice, Modern, Hotel, Great Location
The Pullman Miri Waterfront is an ideal hotel for a business visit. It is a relatively new hotel that is well maintained with large comfortable rooms (and nice views). Breakfast is excellent. I didn’t use them, but the pool and gym are nice. The hotel is at walking distance to restaurants, shops and the office.
Hotel response
Comment: 30 Apr 2026
Dear Valued Guest,
Thank you for your wonderful review! We're delighted to hear that you found Pullman Miri Waterfront ideal for your business visit, with its modern and well-maintained facilities, large comfortable rooms, nice views, excellent breakfast, and convenient location within walking distance to restaurants, shops, and your office.
We look forward to welcoming you back on your next business trip!
Sincerely,
Brenda Heu
Guest Relations
Thank you for your wonderful review! We're delighted to hear that you found Pullman Miri Waterfront ideal for your business visit, with its modern and well-maintained facilities, large comfortable rooms, nice views, excellent breakfast, and convenient location within walking distance to restaurants, shops, and your office.
We look forward to welcoming you back on your next business trip!
Sincerely,
Brenda Heu
Guest Relations
Business traveller
Comment: 16 Apr 2026
Stayed in: Apr 2026
NIghtmare!
Another nightmare in this hotel. Stayed in February and April this year.
February - hotel does not provide drinking mineral water anymore but instead filtered water in the toilet. Grab the coffee cup to fill the water and to my surprise there was coffee/stain in the cup. Grab the second cup and it's the same. Unreal. The housekeeping in the hotel is so poor. Evening cocktail is a letdown. Ran out of mint leaves so unable to make mojito. Serving cold meat on my mee kolok and the laksa broth is warm not hot during breakfast at lounge.
It was a few days before CNY. And to my horror, the hotel put up CNY and Raya decoration together side by side. Are you kidding me? Raya is 1 month after CNY and it is not even CNY yet and they have already put up Raya deco. I have not seen this anywhere else in the mall nor hotel unless both CNY and Raya is closed by. Pure laziness.
April - have brought the cold meat on top mee kolok served during breakfast up many times and it's still happening. Just never changed. Not sure if it's stubbornness or just don't care. Same thing with the sauna operating hours. When you mentioned operating hours is from 0630 hrs, hotel guest is expecting the sauna to be hot by then and not to wait 1 hr for the sauna room to be hot. Brought this up many times too and still same. Towel in my room has few big holes on it. Can't believe they are giving this to the hotel guest for usage.
Brought all this matters up to the GM (he left in Feb/Mar) and to the OM. What i got is sorry. This is not our standard. Never ever make an effort to make it up to me. Hopeless hotel.
Jean - we spoke. Just don't reply saying things that brings no value. Up your game and make an effort to make it up back to me for my future stay.
February - hotel does not provide drinking mineral water anymore but instead filtered water in the toilet. Grab the coffee cup to fill the water and to my surprise there was coffee/stain in the cup. Grab the second cup and it's the same. Unreal. The housekeeping in the hotel is so poor. Evening cocktail is a letdown. Ran out of mint leaves so unable to make mojito. Serving cold meat on my mee kolok and the laksa broth is warm not hot during breakfast at lounge.
It was a few days before CNY. And to my horror, the hotel put up CNY and Raya decoration together side by side. Are you kidding me? Raya is 1 month after CNY and it is not even CNY yet and they have already put up Raya deco. I have not seen this anywhere else in the mall nor hotel unless both CNY and Raya is closed by. Pure laziness.
April - have brought the cold meat on top mee kolok served during breakfast up many times and it's still happening. Just never changed. Not sure if it's stubbornness or just don't care. Same thing with the sauna operating hours. When you mentioned operating hours is from 0630 hrs, hotel guest is expecting the sauna to be hot by then and not to wait 1 hr for the sauna room to be hot. Brought this up many times too and still same. Towel in my room has few big holes on it. Can't believe they are giving this to the hotel guest for usage.
Brought all this matters up to the GM (he left in Feb/Mar) and to the OM. What i got is sorry. This is not our standard. Never ever make an effort to make it up to me. Hopeless hotel.
Jean - we spoke. Just don't reply saying things that brings no value. Up your game and make an effort to make it up back to me for my future stay.
Very good location
Lot 1347, Miri Waterfront Commercial Centre, Miri, 98000, Malaysia|7.34 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets not allowed
It is prohibited to bring durian and mangosteen to the hotel.
Effective 1 January 2024, Foreign nationals entering Malaysia are required to fill in the Malaysia Digital Arrival Card (MDAC) via the Malaysian Immigration portal.
Extra beds are available for an additional charge, depending on the size of the room.
Pullman Miri Waterfront: FAQs
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