The Westin Sendai
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Fitness centre
Spa
Front desk 24 hour
More about The Westin Sendai
The Westin Sendai
Set on 28-36th floors of Sendai's tallest building, The Westin Sendai offers a luxurious accommodation just a 10-minute walk from JR Sendai Station. Guests can work out in the free-use gym or receive rejuvenating massages at the on-site salon.
Reviews from 
Solo traveller
Comment: 23 Jul 2026
Stayed in: Aug 2025
Spacious Top-Floor Upgrade and Outstanding Sendai Breakfast at The Westin Sendai
Business travel doesn't often come with unexpected comfort, but my one-night stay at The Westin Sendai delivered exactly that. Standing tall in the Aoba-dori Ichibancho redevelopment area, within easy walking distance of Sendai Station, the tower itself commands attention long before check-in.
Thanks to Marriott Bonvoy Platinum Elite benefits, my reservation was upgraded to a room on one of the highest floors. The moment mattered: high ceilings, generous floor space, and a quiet, well-insulated interior that felt noticeably larger than comparably priced rooms in central Tokyo. Given the room rate fell in the 30,000–40,000 yen range per person, the value proposition here is hard to argue with. Views over the Sendai skyline added a calm backdrop for winding down after a day of meetings.
Breakfast the next morning, served at the in-house restaurant Symphony, turned out to be a highlight in its own right. Arriving just before 7am, I was surprised to find the room already filling up — a testament to its popularity among guests. The spread leaned heavily into Sendai's culinary identity: a beef-tongue omelet finished in a beef stew style, tsukudani-style simmered beef tongue, sasa-kamaboko fish cakes, Inaniwa udon, and house-made tofu. The standout, unexpectedly, was imoni, a local taro stew with remarkable depth of flavor — good enough to go back for seconds. Zao cream cheese salted butter bread and Zao plain yogurt, both easy to overlook on a crowded buffet, deserve equal attention.
Since the breakfast room grew fairly lively, I moved to the executive lounge afterward for a quiet coffee before heading into the day. For a solo business traveler, that kind of transition space matters more than it might sound — it's where the morning actually starts to feel productive.
Overall, this is a hotel that punches well above what its rate suggests, particularly for anyone comparing it to central Tokyo properties. Between the room upgrade, the breakfast quality, and the calm of the lounge, it's easily one of the better business-travel stays available in the Tohoku region. I'd return without hesitation.
亀山容三 / Gastronomy Journal
Thanks to Marriott Bonvoy Platinum Elite benefits, my reservation was upgraded to a room on one of the highest floors. The moment mattered: high ceilings, generous floor space, and a quiet, well-insulated interior that felt noticeably larger than comparably priced rooms in central Tokyo. Given the room rate fell in the 30,000–40,000 yen range per person, the value proposition here is hard to argue with. Views over the Sendai skyline added a calm backdrop for winding down after a day of meetings.
Breakfast the next morning, served at the in-house restaurant Symphony, turned out to be a highlight in its own right. Arriving just before 7am, I was surprised to find the room already filling up — a testament to its popularity among guests. The spread leaned heavily into Sendai's culinary identity: a beef-tongue omelet finished in a beef stew style, tsukudani-style simmered beef tongue, sasa-kamaboko fish cakes, Inaniwa udon, and house-made tofu. The standout, unexpectedly, was imoni, a local taro stew with remarkable depth of flavor — good enough to go back for seconds. Zao cream cheese salted butter bread and Zao plain yogurt, both easy to overlook on a crowded buffet, deserve equal attention.
Since the breakfast room grew fairly lively, I moved to the executive lounge afterward for a quiet coffee before heading into the day. For a solo business traveler, that kind of transition space matters more than it might sound — it's where the morning actually starts to feel productive.
Overall, this is a hotel that punches well above what its rate suggests, particularly for anyone comparing it to central Tokyo properties. Between the room upgrade, the breakfast quality, and the calm of the lounge, it's easily one of the better business-travel stays available in the Tohoku region. I'd return without hesitation.
亀山容三 / Gastronomy Journal
Hotel response
Comment: 2 Aug 2026
We would like to express our sincere gratitude for choosing The Westin Sendai and for sharing your thoughtful and warm feedback.
We were delighted to read that the upgrade to a higher floor, provided as part of your Platinum Elite benefits, directly contributed to the comfort of your stay. Your comments regarding the high ceilings, spacious layout, and the quiet, serene atmosphere of the room truly reflect the “peaceful and relaxing stay” that we strive to provide.
We were also encouraged to hear that you enjoyed dishes unique to Sendai during breakfast at our restaurant, “Symphony.” We constantly strive to showcase the region’s culinary culture through dishes such as beef tongue omelets, sasa kamaboko, Inaniwa udon, and homemade tofu; hearing that you particularly enjoyed the simmered taro root was a source of great joy for our kitchen staff.
We are deeply grateful that you took the time to notice even the smallest details—such as the Zao Cream Cheese Salted Butter Bread and Zao Yogurt—despite the busy atmosphere.
Furthermore, we are delighted to hear that you enjoyed a quiet coffee break in the Executive Lounge after breakfast and felt it set a positive tone for the start of your day. We are pleased to have provided you with that “breathing room” during your travels, which is so important for business travelers.
Your comment that you would “return without hesitation” is the greatest encouragement to us, and our entire staff will strive to ensure you have another comfortable stay on your next visit.
Please be sure to stay at The Westin Sendai the next time you visit Sendai.
We sincerely look forward to welcoming you again.
We were delighted to read that the upgrade to a higher floor, provided as part of your Platinum Elite benefits, directly contributed to the comfort of your stay. Your comments regarding the high ceilings, spacious layout, and the quiet, serene atmosphere of the room truly reflect the “peaceful and relaxing stay” that we strive to provide.
We were also encouraged to hear that you enjoyed dishes unique to Sendai during breakfast at our restaurant, “Symphony.” We constantly strive to showcase the region’s culinary culture through dishes such as beef tongue omelets, sasa kamaboko, Inaniwa udon, and homemade tofu; hearing that you particularly enjoyed the simmered taro root was a source of great joy for our kitchen staff.
We are deeply grateful that you took the time to notice even the smallest details—such as the Zao Cream Cheese Salted Butter Bread and Zao Yogurt—despite the busy atmosphere.
Furthermore, we are delighted to hear that you enjoyed a quiet coffee break in the Executive Lounge after breakfast and felt it set a positive tone for the start of your day. We are pleased to have provided you with that “breathing room” during your travels, which is so important for business travelers.
Your comment that you would “return without hesitation” is the greatest encouragement to us, and our entire staff will strive to ensure you have another comfortable stay on your next visit.
Please be sure to stay at The Westin Sendai the next time you visit Sendai.
We sincerely look forward to welcoming you again.
Anonymous traveller
Comment: 16 Jun 2026
Stayed in: Jun 2026
The staff are so sweet. We got to the executive lounge pretty late but the man let us stay until closing and let us take the last bit of snacks. Place is clean, has parking, and good views. No onsen, TV only has cable and the mirroring setting did not work with my phone. Other than that very good place.
Anonymous traveller
Comment: 20 May 2026
Stayed in: May 2026
Very nice hotel, well located with friendly staff. A big issue is the restaurants setting. It only has 2, both high end for dinner. So if you want a quick bite to sleep is either room service or high end cuisine French or Japanese or room service. Some of us just do not like to sleep with ketch up smell!!!
Couple
Comment: 31 Mar 2026
Stayed in: Mar 2026
Nice hotel but not perfect
This is a nice hotel, with some quirks. Because it is a Marriott franchisee and not a true Marriott brand, some suites are not available for free upgrades to Bonvoy Elite members. The Symphony restaurant that serves breakfast is too small for the number of guests on weekends, resulting on long waits. On the other hand, the executive lounge is good, and staff is very helpful, especially Ms. Pham Anh Thu. Another minus is the lack of useable drawers in the rooms, making it hard for guests who stay for longer periods. The furniture is meant to look good, not functional. Any drawers that were there were used for hotel purposes (storing coffee equipment, etc.).
Hotel response
Comment: 11 May 2026
Thank you very much for staying with us and for sharing your detailed and valuable feedback.
We are truly honored to receive your compliments regarding the hotel’s atmosphere, the Executive Lounge, and our staff’s service. In particular, we will be sure to pass on your kind words to Fam Aintou.
At the same time, we sincerely apologize for any inconvenience you may have experienced.
Regarding the suite upgrade, we kindly ask for your understanding that due to the structure of our facilities and contractual restrictions, there are certain room types to which the Bonvoy Elite benefits do not apply. We will work to improve our communication in the future to ensure this information is conveyed more clearly in advance.
Additionally, regarding breakfast at the Symphony Restaurant, we sincerely apologize for the long wait caused by the weekend crowds. We are currently working to create a more comfortable environment for our guests, including improvements to operations during peak hours and a review of customer flow.
We also take very seriously the inconvenience caused by the lack of storage space in the rooms, particularly for guests staying for extended periods. We will ensure that the functionality of the furniture and the design of storage spaces are shared as key considerations for future guest room renovations and improvements.
The feedback we receive from our guests is invaluable as we strive to enhance the quality of our service.
We hope you will choose to stay with us again the next time you visit Sendai, and we look forward to providing you with an even more satisfying stay.
Thank you very much for your patronage.
We are truly honored to receive your compliments regarding the hotel’s atmosphere, the Executive Lounge, and our staff’s service. In particular, we will be sure to pass on your kind words to Fam Aintou.
At the same time, we sincerely apologize for any inconvenience you may have experienced.
Regarding the suite upgrade, we kindly ask for your understanding that due to the structure of our facilities and contractual restrictions, there are certain room types to which the Bonvoy Elite benefits do not apply. We will work to improve our communication in the future to ensure this information is conveyed more clearly in advance.
Additionally, regarding breakfast at the Symphony Restaurant, we sincerely apologize for the long wait caused by the weekend crowds. We are currently working to create a more comfortable environment for our guests, including improvements to operations during peak hours and a review of customer flow.
We also take very seriously the inconvenience caused by the lack of storage space in the rooms, particularly for guests staying for extended periods. We will ensure that the functionality of the furniture and the design of storage spaces are shared as key considerations for future guest room renovations and improvements.
The feedback we receive from our guests is invaluable as we strive to enhance the quality of our service.
We hope you will choose to stay with us again the next time you visit Sendai, and we look forward to providing you with an even more satisfying stay.
Thank you very much for your patronage.
Anonymous traveller
Comment: 23 Mar 2026
Stayed in: Mar 2026
Convenient location and great view from the upper floors. The room was spacious and the bed and bathroom perfect. The breakfast is expensive for what it is at $28 and we opted for it only once. There are good options nearby. Overall, it proved an amazing stay.
Very good location
Ichiban-cho 1-9-1, Sendai, 980-0811, Tōhoku, Japan|1.83 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
[Notice Regarding Miyagi Prefecture Accommodation Tax]
Miyagi Prefecture (including Sendai City) will officially introduce an accommodation tax starting January 13, 2026.
Guests staying in the prefecture whose room charge (room-only rate before tax) is JPY 6,000 or more per person per night will be required to pay an accommodation tax of JPY 300 per person per night.
For details regarding the payment method of the accommodation tax, please contact the hotel directly.
For further information, please refer to the official Sendai City website.
Please contact the hotel for details about adding extra beds.
The Westin Sendai: FAQs
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