The Inbal Jerusalem
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about The Inbal Jerusalem
The Inbal Jerusalem
The Inbal Jerusalem has a garden, shared lounge, a restaurant and bar in Jerusalem. Among the facilities at this property are a kids' club and room service, along with free WiFi throughout the property.
Reviews from 
Solo traveller
AU
Comment: 26 Aug 2026
Stayed in: Aug 2026
Great stay Jerusalem
Great hotel lovely ambience friendly staff great pool area with great food. Superb breakfast clean well appointed rooms excellent location. Good value
Family traveller
Comment: 29 Aug 2026
Stayed in: Aug 2026
When Five Stars Are Just a Rating
Disappointing experience from a hotel we expected much more from
We stayed at the Inbal for two nights with our 3-year-old and unfortunately left very disappointed.
We received dirty, badly smelling pool towels, the loungers were visibly dirty, and the spa was not clean either. At 8 AM we were woken by staff shouting in the hallway, and later housekeeping staff were speaking loudly and swearing in the corridor.
When we mentioned the towels, we were told that around 500 people had used the pool that day. We understand that hotels get busy, but guests paying the regular rate should not receive a lower standard simply because the hotel is at high capacity.
What disappointed us most was the response when we raised these issues with management. Instead of really listening to our experience, the manager repeatedly asked, “What would you like me to do to improve your stay?” and pointed out that ours was the first complaint she had received that day.
We weren’t looking for freebies or special treatment. We simply expected someone to listen, acknowledge what had happened, and take ownership of the situation.
Mistakes happen. What matters is how a hotel responds when given the opportunity to make things right. Unfortunately, we left feeling that opportunity was missed.
We genuinely wanted to love the Inbal and become returning guests. It’s a shame this was the experience we took home instead.
We stayed at the Inbal for two nights with our 3-year-old and unfortunately left very disappointed.
We received dirty, badly smelling pool towels, the loungers were visibly dirty, and the spa was not clean either. At 8 AM we were woken by staff shouting in the hallway, and later housekeeping staff were speaking loudly and swearing in the corridor.
When we mentioned the towels, we were told that around 500 people had used the pool that day. We understand that hotels get busy, but guests paying the regular rate should not receive a lower standard simply because the hotel is at high capacity.
What disappointed us most was the response when we raised these issues with management. Instead of really listening to our experience, the manager repeatedly asked, “What would you like me to do to improve your stay?” and pointed out that ours was the first complaint she had received that day.
We weren’t looking for freebies or special treatment. We simply expected someone to listen, acknowledge what had happened, and take ownership of the situation.
Mistakes happen. What matters is how a hotel responds when given the opportunity to make things right. Unfortunately, we left feeling that opportunity was missed.
We genuinely wanted to love the Inbal and become returning guests. It’s a shame this was the experience we took home instead.
Hotel response
Comment: 31 Aug 2026
Dear May,
Thank you for sharing your experience; we are truly sorry that your stay did not reflect the standard you expected from The Inbal.
We appreciate that our team responded with a smile and genuine willingness to help, but we understand that this did not make you feel sufficiently heard or cared for.
Your comments regarding the pool, spa, towels, and noise are taken seriously, and we are addressing them with the relevant teams.
We never want a guest to feel that high occupancy is an excuse for anything less than our usual five-star standards.
We sincerely hope you will give us another opportunity to provide the warm, attentive experience you had hoped for.
Hotel Guests Management
Thank you for sharing your experience; we are truly sorry that your stay did not reflect the standard you expected from The Inbal.
We appreciate that our team responded with a smile and genuine willingness to help, but we understand that this did not make you feel sufficiently heard or cared for.
Your comments regarding the pool, spa, towels, and noise are taken seriously, and we are addressing them with the relevant teams.
We never want a guest to feel that high occupancy is an excuse for anything less than our usual five-star standards.
We sincerely hope you will give us another opportunity to provide the warm, attentive experience you had hoped for.
Hotel Guests Management
Family traveller
Comment: 14 Aug 2026
Stayed in: Aug 2026
We love it. Great value.
This was the 24th trip to Israel for my wife and I, and we have stayed in no fewer than 8 different hotels in Jerusalem.
Without a doubt, the Inbal is our most favored hotel! It feels like home to us.
Just to mention a few reasons:
Location.
Size - not too big or to small.
Friendliness of the staff.
Great breakfast
Cleanness
Great pool and workout facilities.
Nice lobby.
Very family friendly.
Good value!!
We ab love it!.
Without a doubt, the Inbal is our most favored hotel! It feels like home to us.
Just to mention a few reasons:
Location.
Size - not too big or to small.
Friendliness of the staff.
Great breakfast
Cleanness
Great pool and workout facilities.
Nice lobby.
Very family friendly.
Good value!!
We ab love it!.
Hotel response
Comment: 15 Aug 2026
Dear Ed,
Thank you for your generous review and for choosing The Inbal Jerusalem on so many visits to the city. We are delighted to know we have become your preferred hotel and that you feel at home with us.
It is a pleasure to read your appreciation for our location, welcoming team, breakfast, cleanliness, facilities, and overall value. Your loyalty means a great deal to us.
We look forward to welcoming you and your wife back on your next stay in Jerusalem.
Kind regards,
Guest Relations
The Inbal Jerusalem
Thank you for your generous review and for choosing The Inbal Jerusalem on so many visits to the city. We are delighted to know we have become your preferred hotel and that you feel at home with us.
It is a pleasure to read your appreciation for our location, welcoming team, breakfast, cleanliness, facilities, and overall value. Your loyalty means a great deal to us.
We look forward to welcoming you and your wife back on your next stay in Jerusalem.
Kind regards,
Guest Relations
The Inbal Jerusalem
Anonymous traveller
Comment: 10 Sep 2026
Stayed in: Sep 2026
Great stay. Overall we had a great experience and the staff is very friendly. Thank you
Anonymous traveller
Comment: 27 Jul 2026
Stayed in: Jul 2026
The massage was a bit of a disappointment, I asked for a deep tissue massage and most of it was tentative and not thorough. The food was phenomenal, the staff was gracious and helpful. The room was very quiet , which I greatly appreciate, and the bed was comfortable. I thoroughly enjoyed the spacious bathtub!
Excellent location
Jabotinsky Street 3, Jerusalem, 92145, Israel|0.8 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Please note that Israeli citizens are required to pay18% VAT for Israel hotel stays. Non-Israeli citizens can be exempted from paying this tax by showing their entry permit (B2/B3/B4 visa). This tax is not included in the total room fee.
Recently, there are risks in the security situation in Israel, and the relevant situation is still developing. In view of the current special circumstances, tourists are advised to travel with caution. If you are already there, please be sure to pay close attention to the development of the local situation, strengthen security precautions, and make emergency preparations.
Please contact the hotel for details about adding extra beds.
The Inbal Jerusalem: FAQs
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