Mars Resort
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 13:00 |
Amenities
Parking
Airport shuttle
Front desk 24 hour
Pets allowed
More about Mars Resort
Mars Resort
This charming hotel is set in Sabang.
Reviews from 
Solo traveller
Comment: 19 Aug 2023
Stayed in: Jul 2023
Terrible experience at Mars resort
The worst experience ever that I had in my this Indonesia trip. I come here for diving and this is the day 11, I at Mars Resort. I did only 5 diving. Please look the conversation at the picture how he reply me in personal.
I want to check out 19 Aug but my diving equipment been lock in Mars resort dive center as the owner go out and bring out the key. This is he doing this for 2nd time and 4 day total for it.
I come here for enjoy my diving trip and I am instructor from PADI. My genuine advice is don't ever come here.
The dive environment is fine but the things are owner only want earn your room rental fee and don't want bring you to diving. He don't have the intention to get other dive pro to lead me. It seems he is arrogant about his diving level. I am paying for the meal and this resort just serve me instant noodle and fried rice almost every day. I paying 750000/day for this kind of service.
I did raise a complaint to Padi regarding this as I don't think he is qualify to lead people to diving.
The condition of his room is bad and you can see the mold is grow at ceiling there.
I want to check out 19 Aug but my diving equipment been lock in Mars resort dive center as the owner go out and bring out the key. This is he doing this for 2nd time and 4 day total for it.
I come here for enjoy my diving trip and I am instructor from PADI. My genuine advice is don't ever come here.
The dive environment is fine but the things are owner only want earn your room rental fee and don't want bring you to diving. He don't have the intention to get other dive pro to lead me. It seems he is arrogant about his diving level. I am paying for the meal and this resort just serve me instant noodle and fried rice almost every day. I paying 750000/day for this kind of service.
I did raise a complaint to Padi regarding this as I don't think he is qualify to lead people to diving.
The condition of his room is bad and you can see the mold is grow at ceiling there.
Other
MY
Comment: 16 Oct 2019
Stayed in: Oct 2019
Appalling!
The worst hotel experience I've had so far.
1. Checked into the room and was less than pleased to find someone's business left unflushed in the toilet. How the management missed this, is beyond me and is purely unacceptable.
2. The hot water supply wasn't working on the day we had checked in.
3. We were provided one of the newer rooms and basic amenities were not equipped e.g mirror.
4. My sister in law had booked a supposedly 'sea view room' but we received nothing of the sort. When a complaint was made, the staff was inadequately trained in their responses and simply moved us to a room upstairs which did not compensate for the room rates paid.
5. We shortened our stay to one night instead of two, and called the manager to ask for a refund on the second night, he reassured us that this was possible but did not relay this to the staff. When the refund was due, the staff gave all kinds of excuses stating that they were not informed by the manager etc. Called the manager again, in which he deliberately ignored the calls. Until this day we still waiting for the refund!
Please consider twice before booking this hotel!
1. Checked into the room and was less than pleased to find someone's business left unflushed in the toilet. How the management missed this, is beyond me and is purely unacceptable.
2. The hot water supply wasn't working on the day we had checked in.
3. We were provided one of the newer rooms and basic amenities were not equipped e.g mirror.
4. My sister in law had booked a supposedly 'sea view room' but we received nothing of the sort. When a complaint was made, the staff was inadequately trained in their responses and simply moved us to a room upstairs which did not compensate for the room rates paid.
5. We shortened our stay to one night instead of two, and called the manager to ask for a refund on the second night, he reassured us that this was possible but did not relay this to the staff. When the refund was due, the staff gave all kinds of excuses stating that they were not informed by the manager etc. Called the manager again, in which he deliberately ignored the calls. Until this day we still waiting for the refund!
Please consider twice before booking this hotel!
Other
Comment: 20 Nov 2018
Stayed in: Nov 2018
Poor Service
Don’t know how to explain, if I can get more place than this one. Poor service and no internet connection including WiFi. I’ve been here for 1 week and everyday eating like nothing. We dive we hungry, we back to the resort and when we put some food they like watching us from putting the food, that’s so...
Family traveller
Comment: 4 Jan 2018
Stayed in: Jan 2018
visit kilometer O
nice quiet location, on black sand beach and waves rolling on to the beach,
room ok, with lots hot water and couple chairs on deck to drink your morning coffee
listening to the waves. We had one issue, which the manager found a solution for.
Breakfast, not many choices but i found it was good.Wifi was not working, but we found a own solution for this.great place to relax and de stress.
room ok, with lots hot water and couple chairs on deck to drink your morning coffee
listening to the waves. We had one issue, which the manager found a solution for.
Breakfast, not many choices but i found it was good.Wifi was not working, but we found a own solution for this.great place to relax and de stress.
Family traveller
Comment: 7 Oct 2019
Stayed in: Oct 2019
Family gathering
Saya sama teman kantor dan keluarga menginap di mars hotel melalui red doorz, untuk kamar sepertinya masih baru dan banyak fasilitasnya yg belum selesai, dan kolam renangnya masih belum bisa digunakan, untuk pelayanan staffnya cukup ramah dan sangat membantu tapi ketika breakfast nasi gorengnya abiss banyak tamu yg mau sarapan tapi uda abis nasi gorengnyaa,, untuk view hotelnya bagus menghadap kelaut dan dekat dengan objek wisata benteng jepang
Location
Jalan Raya Anoi Itam Sukajaya Sabang, Anol Itam, 24411, Indonesia|0.64 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
13:00
Good to know
Please contact the hotel for details about adding extra beds.
Mars Resort: FAQs
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