Ferienwohnungen Abendsonne
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 10:00 |
More about Ferienwohnungen Abendsonne
Ferienwohnungen Abendsonne
Rust is home to Ferienwohnungen Abendsonne. Some of the area's popular attractions include Europa-Park and Rulantica. Funny-World and Irrgarten der Sinne are also worth visiting. A garden, a picnic area, and ATM/banking services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Housekeeping is available on request. Ferienwohnungen Abendsonne offers 7 accommodations with hair dryers and portable fans. Flat-screen televisions come with satellite channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided on request. The recreational activities listed below are available either on site or nearby; fees may apply.
Reviews from 
Anonymous traveller
Comment: 12 Jul 2025
Stayed in: Jul 2025
Excellent location for our visit to Europa Park.
Family traveller
FR
Comment: 20 Dec 2024
Stayed in: Nov 2024
When the family weekend turns into a nightmare
No one to welcome us despite warning. Forced to take an emergency hotel with two young children. The establishment doesn’t want to know anything they say it’s our problem! He didn’t refund us despite the fact that we couldn’t enjoy the night. No gesture, cash the money, it leaves the customers on the pavement. They never tried to find a just solution firmly telling us that it was our problem and not theirs. In short, if you were hesitant, do not hesitate to go elsewhere.
Family traveller
Comment: 24 Aug 2023
Stayed in: Aug 2023
Hostile Illogical Managment, should be away from "hospitality" or any other business
Unfortunately what makes the experience in these apartments are not the apartments themselves but how they are managed by the owners (apparently, father, mother and daughter). Apartments by themselves are nice and location is good only short walk from Europa Park.
Despite admitting that majority of reviews in tripadvisor and the other booking sites for this property are positive, every guest has the right to post truthful reviews of what they experienced despite the “hostile bullying” replies the management of this property are very keen to post to any review with negative comments. It is the most strange policy to respond to negative feedback from customers, let alone the way they deal with customers upon their stay.
The feel we get from the beginning to the end of the stay is unmistakable feel of ignorant, hostile, pitifully greedy with absolutely no regard to what you feel as a guest or the impression they leave at you. That is apparent in the attitude, in their hostile replies to any negative review, in the house rules they invented (which is their right, BUT should have been stipulated in the description of the property in booking or any other site they post their property in NOT just send it to you immediately after you pay this NON-REFUNDABLE reservation – very clever). Overall, they don’t understand nor they care of the natural relation between seller/customer or host/guest, there is a general feel of superiority & hostility which is disastrous on the long run really for any business and especially in “hospitality” sector. Just to give you the feel, we stayed and left and they never even address us by our names, they just don’t care to remember them not even the lead guest, and they didn’t care even to introduce their names to us, which is extremely strange in “hospitality” business.
We are group of 8 among them 2 children below 6 years old. As some other guests indicated in their reviews, the bad feel starts right from beginning, after paying the non-refundable reservation immediately you receive what seems to be an automatic message with “some” of the house rules (includes cleaning of apartment upon check-out, and even that was fine to us although not disclosed in advance before we pay, what annoys it is the illogical way in applying such “subjective” rules).
Upon arrival in car from a tiring road trip we entered into the parking lot, the first experience was a lady (daughter) stopping us from parking in the parking slot, and saying “you are the 6 people, right ? this is not your parking” and she guided us to the last slot beside which in the garden the owners seem to have sort of gathering with some friends probably. All the citing of some “more” rules and handed us the key was while standing beside the gathering !!! and she seemed more keen to go back to the gathering as quick as possible, however she and her mother walked us up to the apartment afterwards with again re-instating more un-disclosed in advance rules of for example if you don’t switch ALL lights when you are out, we will fine you. During the walk up, they asked about number of people in the group, so I told them you didn’t even give me chance to tell you we have 2 kids below 6 years and you wrote in booking “all kids are welcomed”, so I didn’t include them in reservation till we reach and check if they are paying guests or not, there were no worries at my side as you listed the capacity of apartment as 9 so in all cases we will settle this detail with you directly as the capacity is not an issue. They replied that payment is needed and must be in cash for the kids and the city tax and they wanted 204 EUR before we enter the apartment, I checked, it happened that I don’t have this amount in cash so I asked them about any ATM machine, she gave directions but then she asked her mother if she should allow us into apartment before we pay or not which the mother answered yes. So we checked in and I got them the cash from the nearby bank. No receipt offered nor given later, because by then they were again at the gathering and me as a guest had to interrupt their gathering embarrassingly to give the cash while standing beside their friends without receipt (non-professional). Reception office by the way which is at the entrance is almost always closed, but they offer a bell to ring if you need to speak to them, which is fair enough, however, I didn’t need it so didn’t try it.
The rest of three nights stay went uneventful with absolutely no interaction with them, we followed their rules …etc and enjoyed the park.
Morning of check out at 10:00 the mother knocked the door saying that check-out in their given rules is at 10:00, we were almost ready and asked her if she allows only half an hour to get ourselves into the car with lugguage, she said no only 20 minutes after that you have to pay 25 EUR, although surprised about such rigidness about 10 minutes but we thought it is ok it is their right to decide, and we managed to get out with luggage within 20 minutes. Before that in very early morning we were cleaning to obey this rule “Leave the dishes, oven, stove and refrigerator clean, sweep the floor, strip the beds”, we did all that except for “strip the beds” I didn’t know what was that, I didn’t imagine that they want the guest to remove all sheets from bed as I understood later on and they did before they start the arguing about the kitchen and living room (photos will be attached later of general status at check out will show beds stripped by them, photos will show also what they claimed to be non-compliances). We all know that “cleanliness” cannot be but subjective and relative and nowhere in the world they expect the guest to give them the property completely ready for the next guest. Those people they just lack logic, courtesy, and exposure about hospitality business all over the world and how it runs. They keep saying this is not hotel but apartment as if apartments different in hospitality business completely. Can you imagine a host talking with not only anger but rage to ignite heated arguments with customer because some small pieces of biscuit still on the coffee table + tiny stains of yogurt unnoticed by us on the fridg. Door + why two cooking pots are cleaned but not dried yet ?!!! and I started to take photos of general status of apartment saying I will use for disputes or reviews in booking.com so they started to take photos of those trivial things (which I will show in my photos as well by the way). Then I asked them, what you want now ? they said either you clean more or pay 50 EUR for cleaning, I said I will not clean more nor will pay, you have the card information and you can just deduct and I will dispute it later. I will not give you the money easily because your way to use and interpret your imposed rules and your attitude doesn’t really encourage that. When I said that you cannot interpret such rules to this extent and this strange anger, the owner daughter said “we only face problems with you people from Arabia, you think you are kings” which turns out to be false, as the negative reviews they got in tripadvisor and other booking sites are really from different countries and cultures, leave alone the racism in her comment. Then she added about if I put bad review “and we will say that you are liars and tried to check in 8 guests and pay for 6 guests” (their usual false accusations to guests who write negative reviews), so I told her how is that if I asked you about child policy before we even sign any papers or give the city tax ?. In addition to that, while she was showing non-compliances she pointed to the tiny stain of yoghurt on the fridg. Door and said your home is like that ?, by then I was really fed up with them so the best was to handle it sarcastically and said, “you know what, yes we are dirty family” and she replied “indeed”. Then the father of family who they called as they thought I might be bullied more if they say we called the owner himself which was really childish and useless thing to do, said “take your garbage with you”, he meant the bags of trash we already got outside apartment to take with us down to ground floor trash bins. So I replied, of course we will do. It was only when we are at ground floor when I sent my son to throw them in trash bins when I understood what he really meant, the owner ran from the other side of the parking lot to the trash bin to put his hands on the bins and close them so that my son doesn’t put the trash bags of last day into their bins, can you imagine how absurd and funny the scene was, a boy (customer) walking towards trash bins and an ADULT (who is supposed to be the host) is running to reach them before him just to stop him from using the bins. This scene may summarize for you the attitude, the treatment to customers, their perception to host/guest relationship even if you don’t read the whole review. We took the trash bags with us and left property with surprise and laughter on how this family attitude and way of management, of this otherwise good property, is out of the “logical” and “hospitality” world by any measure.
On top of all that, if you scan their replies to negative reviews in other booking sites, you will be stunned by the hostility, denial mantality, avoidance to reply to undeniable points & evidence photos, and what appear to be false or inaccurate accusations to the guests in case they post any negative reviews (including their reply to my review in some other booking site). Any interested person could refer to their replies in the booking sites where this property is listed and judge on their own.
Despite admitting that majority of reviews in tripadvisor and the other booking sites for this property are positive, every guest has the right to post truthful reviews of what they experienced despite the “hostile bullying” replies the management of this property are very keen to post to any review with negative comments. It is the most strange policy to respond to negative feedback from customers, let alone the way they deal with customers upon their stay.
The feel we get from the beginning to the end of the stay is unmistakable feel of ignorant, hostile, pitifully greedy with absolutely no regard to what you feel as a guest or the impression they leave at you. That is apparent in the attitude, in their hostile replies to any negative review, in the house rules they invented (which is their right, BUT should have been stipulated in the description of the property in booking or any other site they post their property in NOT just send it to you immediately after you pay this NON-REFUNDABLE reservation – very clever). Overall, they don’t understand nor they care of the natural relation between seller/customer or host/guest, there is a general feel of superiority & hostility which is disastrous on the long run really for any business and especially in “hospitality” sector. Just to give you the feel, we stayed and left and they never even address us by our names, they just don’t care to remember them not even the lead guest, and they didn’t care even to introduce their names to us, which is extremely strange in “hospitality” business.
We are group of 8 among them 2 children below 6 years old. As some other guests indicated in their reviews, the bad feel starts right from beginning, after paying the non-refundable reservation immediately you receive what seems to be an automatic message with “some” of the house rules (includes cleaning of apartment upon check-out, and even that was fine to us although not disclosed in advance before we pay, what annoys it is the illogical way in applying such “subjective” rules).
Upon arrival in car from a tiring road trip we entered into the parking lot, the first experience was a lady (daughter) stopping us from parking in the parking slot, and saying “you are the 6 people, right ? this is not your parking” and she guided us to the last slot beside which in the garden the owners seem to have sort of gathering with some friends probably. All the citing of some “more” rules and handed us the key was while standing beside the gathering !!! and she seemed more keen to go back to the gathering as quick as possible, however she and her mother walked us up to the apartment afterwards with again re-instating more un-disclosed in advance rules of for example if you don’t switch ALL lights when you are out, we will fine you. During the walk up, they asked about number of people in the group, so I told them you didn’t even give me chance to tell you we have 2 kids below 6 years and you wrote in booking “all kids are welcomed”, so I didn’t include them in reservation till we reach and check if they are paying guests or not, there were no worries at my side as you listed the capacity of apartment as 9 so in all cases we will settle this detail with you directly as the capacity is not an issue. They replied that payment is needed and must be in cash for the kids and the city tax and they wanted 204 EUR before we enter the apartment, I checked, it happened that I don’t have this amount in cash so I asked them about any ATM machine, she gave directions but then she asked her mother if she should allow us into apartment before we pay or not which the mother answered yes. So we checked in and I got them the cash from the nearby bank. No receipt offered nor given later, because by then they were again at the gathering and me as a guest had to interrupt their gathering embarrassingly to give the cash while standing beside their friends without receipt (non-professional). Reception office by the way which is at the entrance is almost always closed, but they offer a bell to ring if you need to speak to them, which is fair enough, however, I didn’t need it so didn’t try it.
The rest of three nights stay went uneventful with absolutely no interaction with them, we followed their rules …etc and enjoyed the park.
Morning of check out at 10:00 the mother knocked the door saying that check-out in their given rules is at 10:00, we were almost ready and asked her if she allows only half an hour to get ourselves into the car with lugguage, she said no only 20 minutes after that you have to pay 25 EUR, although surprised about such rigidness about 10 minutes but we thought it is ok it is their right to decide, and we managed to get out with luggage within 20 minutes. Before that in very early morning we were cleaning to obey this rule “Leave the dishes, oven, stove and refrigerator clean, sweep the floor, strip the beds”, we did all that except for “strip the beds” I didn’t know what was that, I didn’t imagine that they want the guest to remove all sheets from bed as I understood later on and they did before they start the arguing about the kitchen and living room (photos will be attached later of general status at check out will show beds stripped by them, photos will show also what they claimed to be non-compliances). We all know that “cleanliness” cannot be but subjective and relative and nowhere in the world they expect the guest to give them the property completely ready for the next guest. Those people they just lack logic, courtesy, and exposure about hospitality business all over the world and how it runs. They keep saying this is not hotel but apartment as if apartments different in hospitality business completely. Can you imagine a host talking with not only anger but rage to ignite heated arguments with customer because some small pieces of biscuit still on the coffee table + tiny stains of yogurt unnoticed by us on the fridg. Door + why two cooking pots are cleaned but not dried yet ?!!! and I started to take photos of general status of apartment saying I will use for disputes or reviews in booking.com so they started to take photos of those trivial things (which I will show in my photos as well by the way). Then I asked them, what you want now ? they said either you clean more or pay 50 EUR for cleaning, I said I will not clean more nor will pay, you have the card information and you can just deduct and I will dispute it later. I will not give you the money easily because your way to use and interpret your imposed rules and your attitude doesn’t really encourage that. When I said that you cannot interpret such rules to this extent and this strange anger, the owner daughter said “we only face problems with you people from Arabia, you think you are kings” which turns out to be false, as the negative reviews they got in tripadvisor and other booking sites are really from different countries and cultures, leave alone the racism in her comment. Then she added about if I put bad review “and we will say that you are liars and tried to check in 8 guests and pay for 6 guests” (their usual false accusations to guests who write negative reviews), so I told her how is that if I asked you about child policy before we even sign any papers or give the city tax ?. In addition to that, while she was showing non-compliances she pointed to the tiny stain of yoghurt on the fridg. Door and said your home is like that ?, by then I was really fed up with them so the best was to handle it sarcastically and said, “you know what, yes we are dirty family” and she replied “indeed”. Then the father of family who they called as they thought I might be bullied more if they say we called the owner himself which was really childish and useless thing to do, said “take your garbage with you”, he meant the bags of trash we already got outside apartment to take with us down to ground floor trash bins. So I replied, of course we will do. It was only when we are at ground floor when I sent my son to throw them in trash bins when I understood what he really meant, the owner ran from the other side of the parking lot to the trash bin to put his hands on the bins and close them so that my son doesn’t put the trash bags of last day into their bins, can you imagine how absurd and funny the scene was, a boy (customer) walking towards trash bins and an ADULT (who is supposed to be the host) is running to reach them before him just to stop him from using the bins. This scene may summarize for you the attitude, the treatment to customers, their perception to host/guest relationship even if you don’t read the whole review. We took the trash bags with us and left property with surprise and laughter on how this family attitude and way of management, of this otherwise good property, is out of the “logical” and “hospitality” world by any measure.
On top of all that, if you scan their replies to negative reviews in other booking sites, you will be stunned by the hostility, denial mantality, avoidance to reply to undeniable points & evidence photos, and what appear to be false or inaccurate accusations to the guests in case they post any negative reviews (including their reply to my review in some other booking site). Any interested person could refer to their replies in the booking sites where this property is listed and judge on their own.
Family traveller
Comment: 13 Jul 2023
Stayed in: Jul 2023
Good location but beware of unexpected extra charges.
Good location and clean but beware of all the extra charges! We asked to enter the property earlier than 4pm because my father was not feeling well and they charged us 50 Euro (!), for an extra toilet roll they ask for 50 cents, for coffee capsules 5 Euro and so on. On the booking sight it said taxes are inclusive but we were charged extra 5Euro local taxes at check out.
What I also found strange is that when we were about to leave we were asked to go back and clean the glasses and cups we had used. We did not use the kitchen and found it unusual that guests are asked to clean glasses and cups and in hindsight also wonder about the hygiene not knowing how other guests clean kitchen utensils.
What I also found strange is that when we were about to leave we were asked to go back and clean the glasses and cups we had used. We did not use the kitchen and found it unusual that guests are asked to clean glasses and cups and in hindsight also wonder about the hygiene not knowing how other guests clean kitchen utensils.
Anonymous traveller
Comment: 8 Sep 2020
Stayed in: Sep 2020
Very nice, very clean. Really close to Europa-Park. We would definitely stay here again
Very good location
Fischerstr.23, Rust, 77977, Germany|0.47 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
10:00
Good to know
Please contact the hotel for details about adding extra beds.
Ferienwohnungen Abendsonne: FAQs
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