Hotel Kaiserhof

Name: Hotel Kaiserhof
Address: Bahnhofstraße 14, Munster, 48143, Germany, Munster, North Rhine-Westphalia, 48143, Germany

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Fast facts

Check in from:	15:00
Check out before:	12:00
Breakfast	Breakfast available
Pets	Pets allowed with an extra charge
Children	Children are welcome at this hotel

Amenities

Wi-Fi

Parking

Air conditioning

Fitness centre

Spa

Front desk 24 hour

More about Hotel Kaiserhof

Hotel Kaiserhof

This family-run, 4-star-superior hotel opposite Münster Train Station offers soundproofed rooms, free Wi-Fi, and a large spa area. Münster’s historic cathedral and town hall are a 10-minute walk away.

Reviews from

Mentioned by travellers

Family traveller

Comment: 14 Jul 2026

Feeling good and TOP staff

We were very satisfied ‼️
The staff is absolutely helpful, friendly, and competent ‼️
You can only feel comfortable there ‼️
Our requests were received with a smile and fulfilled promptly ‼️

Couple

Comment: 8 Jan 2026

Stayed in: Jan 2026

"4-star superior hotel" (???) with significant renovation backlog and disappointing service

Unfortunately, we can fully confirm the negative reviews here and on other portals and were frankly amazed at the numerous positive reviews.
Important information that was not transparent when booking:
• The housekeeping is only done every two days; this is only informed by a note in the room.
• The room rate is to be paid in full by prepayment at check-in, only then will you receive the room key.
• The accommodation tax will be charged at check-out.
We had a double room of the highest category “Deluxe”, whose equipment and condition do not correspond to the price and classification in our view:
• Dark PVC floor instead of carpet
• Two very hard mattresses (hardness H4)
• Very small TV with analog SD channels, no streaming options
• Defective CD player
• Highly worn furniture (secretary, sofa bed, chair)
• Outdated bathroom with visible wear and tear; mold was visible in the shower (see photos)
An electric kettle, cups or glasses were not present in the room, just an empty display case.
Complaints, both oral and written, are answered by Mr. Fenneberg and his team as follows:
“You have received exactly the service you booked, so there is no right to a refund in our view.
We firmly reject the accusation you made. We find your remarks unfounded and inappropriate. Our house will not be pressured or threatened.
For this reason, we ask you to refrain from further bookings in our house in the future.
Of course, you are free to consider legal steps. We wish you every success for your further discussions.
Best regards from the Hotel Kaiserhof
Kay Fenneberg
Hosts’
Conclusion: Due to the condition, value for money and the handling of criticism, we unfortunately cannot recommend this hotel:
"The stars say nothing about the state of the hotel, the most rotten pad can have four stars because it meets all the criteria, but was last renovated 20 years ago." [Quote Dieter Müller, Motel One founder]

Family traveller

Comment: 4 Jul 2026

Stayed in: Dec 2025

Very bad service, first broken wellness, then unexpectedly having to leave. I would get 100% money back. Got breakfast

Very nasty way of dealing with us as guests. Failure to keep what was promised. Never experienced it before.

Anonymous traveller

Comment: 5 Jun 2026

Stayed in: Jun 2026

Nice hotel with a very convenient (albeit uncharming) location next to the train station. Walking distance to the city center. Very calm during the night, nice breakfast (although pricy). Kind staff welcomed me at arrival. Tried the gym, was the least clean of all things I encountered and very small. Happy to have it though. For the price and my expectations this was all in all a very pleasant stay.

Group traveller

Comment: 29 Mar 2026

Stayed in: Mar 2026

Great base for exploring Münster.

Above standard for German middle class hotels. A bit poorly situated with the face towards the ugly main station, inside it’s a wellness of service and quality. Excellent bar and breakfast. A lovely bridge head for strolling the old city which start right behind it.

Very good location

4.4

Bahnhofstraße 14, Munster, 48143, Germany|0.94 km from city centre

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel

Extra beds

3 years old and over

Rs 9,731 (EUR30) per person per night

Cots

2 years old and under

Free

Pets

Pets allowed with an extra charge

Breakfast

Breakfast available

Breakfast price

Rs 7,785 (≈EUR 24)/person

Breakfast times

06:30 - 10:30 from Monday to Friday, 08:00 - 11:00 from Saturday to Sunday

Important information from the hotel

Please note that breakfast can be booked on-site. Guests arriving by train should use the exit in the direction of the city, cross the traffic lights and take the walkway on the right. Guests arriving by car should head towards the train station/city centre. The hotel is located opposite the train station. If using satellite navigation, please enter Achtermannstraße, 48143 Münster.

Accepted payment methods

This hotel accepts the following payment methods:

Cash