Hotel Kaiserhof

Name: Hotel Kaiserhof
Address: Bahnhofstraße 14, Munster, 48143, Germany, Munster, North Rhine-Westphalia, 48143, Germany

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Fast facts

Check in from:	15:00
Check out before:	12:00
Pets	Pets allowed with an extra charge

Amenities

Wi-Fi

Parking

Air conditioning

Fitness centre

Spa

Front desk 24 hour

More about Hotel Kaiserhof

Hotel Kaiserhof

This family-run, 4-star-superior hotel opposite Münster Train Station offers soundproofed rooms, free Wi-Fi, and a large spa area. Münster’s historic cathedral and town hall are a 10-minute walk away.

Reviews from

Mentioned by travellers

Anonymous traveller

Comment: 2 Aug 2026

Stayed in: Jul 2026

The room was fine. On-site parking was handy and secure. While we were there, a noisy machine was running all night,m. Hours of 5 to 10pm for the spa are inconvenient.

Family traveller

Comment: 14 Jul 2026

Feeling good and TOP staff

We were very satisfied ‼️
The staff is absolutely helpful, friendly, and competent ‼️
You can only feel comfortable there ‼️
Our requests were received with a smile and fulfilled promptly ‼️

Couple

Comment: 8 Jan 2026

Stayed in: Jan 2026

"4-star superior hotel" (???) with significant renovation backlog and disappointing service

Unfortunately, we can fully confirm the negative reviews here and on other portals and were frankly amazed at the numerous positive reviews.
Important information that was not transparent when booking:
• The housekeeping is only done every two days; this is only informed by a note in the room.
• The room rate is to be paid in full by prepayment at check-in, only then will you receive the room key.
• The accommodation tax will be charged at check-out.
We had a double room of the highest category “Deluxe”, whose equipment and condition do not correspond to the price and classification in our view:
• Dark PVC floor instead of carpet
• Two very hard mattresses (hardness H4)
• Very small TV with analog SD channels, no streaming options
• Defective CD player
• Highly worn furniture (secretary, sofa bed, chair)
• Outdated bathroom with visible wear and tear; mold was visible in the shower (see photos)
An electric kettle, cups or glasses were not present in the room, just an empty display case.
Complaints, both oral and written, are answered by Mr. Fenneberg and his team as follows:
“You have received exactly the service you booked, so there is no right to a refund in our view.
We firmly reject the accusation you made. We find your remarks unfounded and inappropriate. Our house will not be pressured or threatened.
For this reason, we ask you to refrain from further bookings in our house in the future.
Of course, you are free to consider legal steps. We wish you every success for your further discussions.
Best regards from the Hotel Kaiserhof
Kay Fenneberg
Hosts’
Conclusion: Due to the condition, value for money and the handling of criticism, we unfortunately cannot recommend this hotel:
"The stars say nothing about the state of the hotel, the most rotten pad can have four stars because it meets all the criteria, but was last renovated 20 years ago." [Quote Dieter Müller, Motel One founder]

Family traveller

Comment: 4 Jul 2026

Stayed in: Dec 2025

Very bad service, first broken wellness, then unexpectedly having to leave. I would get 100% money back. Got breakfast

Very nasty way of dealing with us as guests. Failure to keep what was promised. Never experienced it before.

Anonymous traveller

Comment: 5 Jun 2026

Stayed in: Jun 2026

Nice hotel with a very convenient (albeit uncharming) location next to the train station. Walking distance to the city center. Very calm during the night, nice breakfast (although pricy). Kind staff welcomed me at arrival. Tried the gym, was the least clean of all things I encountered and very small. Happy to have it though. For the price and my expectations this was all in all a very pleasant stay.