Mandarin Oriental, Munich
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Mandarin Oriental, Munich: reviews
Reviews from 
Family traveller
Comment: 13 Jun 2026
Stayed in: Jun 2026
An excellent summer hotel, perfect for relaxation.
Yes, in the summer there are few alternatives to the Mandarin Oriental in Munich. Where else can you find a rooftop terrace with a pool that is exclusively open for hotel guests until 4:00 PM? Additionally, there is a direct view of the Frauenkirche over the rooftops of Munich. We consistently appreciate this excellent service both at breakfast and on the rooftop terrace. We had beautiful and relaxing days...
Family traveller
Comment: 4 May 2026
Stayed in: May 2026
Beautiful Property in Central Munich
We had an amazing stay at the hotel from start to finish. The entire team went out of their way to make us feel at home throughout our stay.
We arrived quite early, so we started the day with coffee and croissants while waiting, and to our surprise, our room was ready almost immediately. The room was spacious and comfortable, and the included minibar was a fantastic touch.
Breakfast was another highlight of our stay. There was a great variety of delicious food, and everything was plentiful and well prepared.
The lounge was another beautiful part of the hotel. The food was delicious, and the live pianist created an amazing atmosphere that made the experience even more special.
We arrived quite early, so we started the day with coffee and croissants while waiting, and to our surprise, our room was ready almost immediately. The room was spacious and comfortable, and the included minibar was a fantastic touch.
Breakfast was another highlight of our stay. There was a great variety of delicious food, and everything was plentiful and well prepared.
The lounge was another beautiful part of the hotel. The food was delicious, and the live pianist created an amazing atmosphere that made the experience even more special.
Hotel response
Comment: 6 May 2026
Dear Guest,
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback.
We are delighted to hear that you enjoyed your arrival experience as well as the breakfast and The Lounge. I will be sure to pass on your compliments to the entire Team, who will be pleased to know their efforts were appreciated.
We look forward to welcoming you again soon.
With warmest regards,
Barbara Göttling
General Manager
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback.
We are delighted to hear that you enjoyed your arrival experience as well as the breakfast and The Lounge. I will be sure to pass on your compliments to the entire Team, who will be pleased to know their efforts were appreciated.
We look forward to welcoming you again soon.
With warmest regards,
Barbara Göttling
General Manager
Family traveller
Comment: 5 Aug 2026
Service- poor
The first impression is fantastic, receptionist at the desk and welcome person are very friendly and professional. The receptionist even walk you to your room telling about the hotel facilities.
Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe.
Problems come later:
(a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk.
(b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room
(c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though)
(d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door..
Conclusion- outside the hotel really shines and some receptionists are top helpful, but inside - housekeeping segment is very week and requirs improvement as well as communication between all departments
Rooms are fine, old wooden floor, limited furniture, but this is OK for western Europe.
Problems come later:
(a) first they know that 3 people have checked in, but placed only 2 sets of towels, sleepers missing, dental kit is only one (again not a big deal really), but then we we asked to complete the sets in took us 5 hours to wait and double reminder at the reception desk.
(b) if you request additional sofa bed, make sure they do it properly, in our case the bed was missing proper mattress, there was 30 sm gap between the bed and the wal and pillows would fall inside.. couldn't sleep a minute in 750euro room
(c) housekeeping stuff hardly speak English, I've asked for one additional pillow, firts they brought 3 towels, then set off bath coats, then 4 huge pillows and 4 blankets (this was quick funny though)
(d) my son called reception for food service (menu or someone to come to take a order), it took 45 minutes and one additional call until someone knocked the door..
Conclusion- outside the hotel really shines and some receptionists are top helpful, but inside - housekeeping segment is very week and requirs improvement as well as communication between all departments
Hotel response
Comment: 6 Aug 2026
Dear Guest,
Thank you very much for taking the time to share such detailed feedback about your recent stay with us.
We are delighted to learn that you had such a positive first impression and that our reception team made you feel welcome from the moment you arrived. Your kind words about their friendliness, professionalism, and personalized service are truly appreciated, and we will be delighted to share your compliments with the team.
At the same time, we sincerely apologize for the inconveniences you experienced during your stay. As per our records, the issue with the sofa bed was resolved, and we hope this helped improve your comfort for the remainder of your stay. We are also very sorry for the miscommunication regarding your room service request. We understand how disappointing the delay must have been, and this is certainly not the level of service we strive to provide.
We also regret the shortcomings you experienced with the housekeeping service, including the delays in delivering the requested amenities and the communication challenges. Your feedback has been shared with the relevant department heads, as improving communication and coordination between our teams remains a key priority.
Thank you once again for your valuable and honest feedback. Comments such as yours help us identify opportunities to improve and ensure we provide the level of service our guests expect. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you deserve.
Best regards
Barbara Göttling
General Manager
Thank you very much for taking the time to share such detailed feedback about your recent stay with us.
We are delighted to learn that you had such a positive first impression and that our reception team made you feel welcome from the moment you arrived. Your kind words about their friendliness, professionalism, and personalized service are truly appreciated, and we will be delighted to share your compliments with the team.
At the same time, we sincerely apologize for the inconveniences you experienced during your stay. As per our records, the issue with the sofa bed was resolved, and we hope this helped improve your comfort for the remainder of your stay. We are also very sorry for the miscommunication regarding your room service request. We understand how disappointing the delay must have been, and this is certainly not the level of service we strive to provide.
We also regret the shortcomings you experienced with the housekeeping service, including the delays in delivering the requested amenities and the communication challenges. Your feedback has been shared with the relevant department heads, as improving communication and coordination between our teams remains a key priority.
Thank you once again for your valuable and honest feedback. Comments such as yours help us identify opportunities to improve and ensure we provide the level of service our guests expect. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the seamless and memorable experience you deserve.
Best regards
Barbara Göttling
General Manager
Family traveller
Comment: 3 Aug 2026
Great stay in Munich
This hotel is in the heart of town and walkable to most attractions. The hotel itself is absolutely beautiful and the staff there is among the best ever experienced. They anticipate your every need and provide you with more support that you can expect. The price is hefty but if you’re willing to pay, it’s a great experience.
Hotel response
Comment: 4 Aug 2026
Dear Guest,
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Thank you for choosing Mandarin Oriental, Munich and for taking the time to share your kind feedback. We are truly pleased that your experience with us was enjoyable.
We look forward to the privilege of welcoming you again.
With warmest regards,
Barbara Göttling
General Manager
Couple
US
Comment: 17 Jul 2026
Excellent hotel
We stayed her for our ten year anniversary trip to Munich and loved it. Service is exceptional. Anytime I called to request anything it arrived to our room in minutes.
We loved that you can order room service from an iPad in the room rather than having to call.
The staff assisted me with several anniversary surprises and did a great job.
Rooms are spacious clean with excellent turn down server.
We loved that you can order room service from an iPad in the room rather than having to call.
The staff assisted me with several anniversary surprises and did a great job.
Rooms are spacious clean with excellent turn down server.
Explore the area
Neuturmstrasse 1, Altstadt-Lehel, Munich, 80331, Germany|0.28 km from city centre
Good to know
Children are welcome at this hotel
from 4 to 12 years old
Free
13 years old and over
Rs 48,610 (EUR150) per person per night
3 years old and under
Free
Pets allowed with an extra charge
Breakfast available
Breakfast options
Western breakfast, American breakfast, Continental breakfast, Gluten free breakfast, Halal breakfast, Kosher breakfast, Vegan breakfast, Vegetarian breakfast
Breakfast price
Rs 17,824 (≈EUR 55)/person
Breakfast times
06:30 - 10:30 from Monday to Friday, 07:00 - 11:00 from Saturday to Sunday
Please inform Mandarin Oriental, Munich in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Roof Toop Pool is closed from Thu 01 Oct 2026 until Fri 30 Apr 2027
This hotel accepts the following payment methods:
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