Vitusfort
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:30 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Airport shuttle
Restaurant
Non-smoking
Laundry
More about Vitusfort
Vitusfort
Located in Fuessen, Vitusfort is in the city center and near a boardwalk/promenade. Hohes Schloss and Barockbasilika St. Mang are notable landmarks and bigBOX ALLGÄU is a popular area attraction. Hopfensee and Hohenschwangau Castle are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowshoeing. This smoke-free inn features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, an outdoor tennis court, and concierge services are onsite. Vitusfort offers 8 accommodations with safes and complimentary weekday newspapers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. 39-inch LCD televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Fuessen inn provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the inn include an outdoor tennis court. The recreational activities listed below are available either on site or nearby; fees may apply. The property is closed between November 2 and November 29.
Reviews from 
Anonymous traveller
Comment: 30 Apr 2018
Stayed in: Apr 2018
It has been a lovely experience in this region...... The quality of service at the Vitusfort Guest House have been outstanding, nice room, quite place, a fantastic breakfast and the warm welcome of the owner and all the staff make this place a must do again experience.
See you soon Vitusfort.......
See you soon Vitusfort.......
Anonymous traveller
Comment: 7 Sep 2024
Stayed in: Aug 2024
I made reservations to stay at this hotel, and paid in full, over 2 months in advance. When I arrived at the hotel at 3:30 pm to check in and drop off our bags, they did not have our reservation. I had paper copies, and emails, showing that we had in fact reserved a room. The manager had zero interest in trying to solve the problem and told us he couldn’t help us and there were no rooms available. This was our first day in Europe after an overnight flight from the US. It was high tourist season and took us hours to find a hotel with a room. I am also still trying to get my money back.
DO NOT TRUST THIS HOTEL!!!!
DO NOT TRUST THIS HOTEL!!!!
Couple
Comment: 2 Aug 2023
Stayed in: Jul 2023
Very disappointed
We were very disappointed. There was no contact person at the hotel. When we asked in the restaurant downstairs, we were told that they had nothing to do with the hotel. We had ordered breakfast in our room and wanted to know how the payment was going, but we got no answer. When we left, we thought we would be sent a bill. But no, we were immediately labelled as dine-and-drinkers and threatened. We tried to explain that we couldn't find a contact person and that no one felt responsible. But there was no apology for the way we were treated. That's what I call a great honeymoon ruined like that.
Other
Comment: 17 Feb 2020
Stayed in: Feb 2020
Avoid these scammers!
Beware of this accomodation. They will trick you in order to get your money. They declined my check-in request, suggested that I book somewhere else but still charged me for the accomodation. Such a disgraceful, deceitful behaviour.
Couple
UK
Comment: 24 Apr 2017
Stayed in: Apr 2017
Horrible staff, strange atmosphere. Chose somewhere else and enjoy yourself instead!
The whole place (including the staff) is a bit 'off'. It doesn't feel happy and friendly, but rather has a very strange negative vibe and the attitude of the staff reminds me of characters from the cure for wellness.
Service: 0/10
Check in was ok - not great. Greeted by very intense (intense, not positive or overenthusiastic) owner. Shown into room - which looked lovely, but the owner hesitated to leave for far too long. Was she waiting for a tip? Not sure, but definitely awkward. They leave fresh apples in reception, and extra cheap toiletries in the hall - a nice touch.
Tv in the room is nice but only worked for the first night. For a hotel that HEAVILY advertises sky (banner outside hotel, flyers and cards in lobby, door hangers for cleaning rooms all sky branded etc.) you would think they would make sure it works. Unfortunately not. The card was being used elsewhere so all sky channels remained locked (roughly translated - see photo for exact messages). When we searched for help fixing this, we discovered the fancy looking phone in the room was useless as it has a dial tone but even just dialling 11 for reception as instructed on the little sheet next to it, doesn't work. I then went down to the deserted (lights off, locked up) reception and rang the inside bell. 5 min wait for no answer. I then rang the outside bell which is how new guests arriving contact reception (front door is kept locked at all times) another 5 min wait with no answer. I went down to the pub where the two male staff literally said 'is it the sky card' when I had
only mentioned the phone and tv. They clearly know this is an issue and nothing has been done to fix it before more guests arrive. They then say 'the restaurant is full what can I do' with a cheery not-my-problem smile and carried on serving the maximum 10 guests down there. It's tiny. I used to be a barmaid, they did not need 2 member of staff for 3 tables. Ridiculous. Patiently, I go back to reception as they say 'you have to call reception' even after I explain the phone is faulty and no one is at the desk. I go back up (apologies dear reader, I know this is getting long but before booking this place you need to understand the level of incompetence) and ring reception inside and outside bells again. 10 mins later still no response. Going back to our pals in the 'pub' they inform me the manager is not there - definitely could have told me this before hand. Thanks! I then ask for anyone who can help but they say there is no one! I ask them to call the manager and shockingly no one answers the phone. I give up at this point. 30 mins of my life I'll never get back. One of the final pages of the user booklet (that is entirely in German) requests guests immediately tell reception as soon as something if wrong so they do not lose 'dear guests'. If they make this as difficult for others as it was for us then I don't expect they will have many return visitors.
*Update* Owner messaged me via booking.com. As I mentioned, the bar staff were aware that sky was not working before I said what the problem was, so no one had bothered to do anything about it since the previous guest complained. Their reaction - not helping the customer and not even trying to help was the bad part. The sky card couldn't be helped instantly but the service was all wrong. If you take time off you should leave competent staff in charge in your absence, not just abandon the hotel and hope for the best! See message below:
'So i check the Sky Card in your room. It is right - there be didn´t work (i don´t know what going be), and i call today Sky - there must to be change the TVCard and the company send us a new Card. So it is not our mistake that is didnt work. I´m sorry that i have at Sunday my personaly off evening with my baby, and that you going angry about the guy´s in the Bar - please understand that we can´t do anything in the situation. But i say to the guys that is not okay for the situation to you. I´m very sorry for that!! And really, i feel very bad that you are going angry! So please accept my apologize!'
Room: 6/10
No fire alarms in the room!! Horrible rope hand rail along the stairs - no access for disabled or mobility impaired people.
Shower and bathroom are great, although hairdryer is rubbish. Toiletries are very, very cheap. Wouldn't use again. Toilet brush disgustingly dirty.
The rest of the hotel is incredibly clean. Not a spec of dust to be found.
Beds are just ok - not proper double beds, they are two single mattresses next to each other. Bed sheet over mattress is short towelling material, almost what you would expect in an elderly person's home. Very strange - see photo. One XL but very floppy pillow and one tiny pillow (more like a decorative cushion) provided per person. Very uncomfortable if you're not used to it. Not luxurious at all. Towels are not changed and toiletries not refilled for second day.
Breakfast: 5/10
Lots of choice but not great quality. Having stayed at 6 other hotels in Bavaria this trip alone, this is the worst breakfast by far. Bread rolls were stale, meats were warm. Having the owner's child screaming in the corridor with the door open opposite our table throughout the entire experience didn't add to the ambiance either. If she had been the only staff member I would understand why this might be necessary and therefore acceptable, however one of the barmen was also there just hanging around whilst she did all the work instead of being able to tend to her child. Coffee is expresso and incredibly strong. It's also not fun eating in a windowless dungeon that smells like beer.
The 'pub': 2/10
Is not a proper pub. It is an awkward copy of an Irish /Scottish pub. Two different things that just don't work together. It's very small - approx 10 tables and underground. Irish music is played tinnily over speakers as you go down the stairs. No disabled access. It is not cozy or welcoming, it's one of those places that goes silent when a strangers walks in - not ideal being attached to a hotel! Barmen have a bad attitude. On the first night we just wanted to look at the menu, so when asked if we needed help I said 'no we're fine thank you' and picked up an menu from one of the many empty tables, then the barman retorted 'no you are not fine how can I help you' in an aggressive tone. Needless to say, we didn't eat there.
Conclusion: 2/10
After two nights here, we will never return. We will not recommend it and would go so far as to actively discourage others from doing so.
Service: 0/10
Check in was ok - not great. Greeted by very intense (intense, not positive or overenthusiastic) owner. Shown into room - which looked lovely, but the owner hesitated to leave for far too long. Was she waiting for a tip? Not sure, but definitely awkward. They leave fresh apples in reception, and extra cheap toiletries in the hall - a nice touch.
Tv in the room is nice but only worked for the first night. For a hotel that HEAVILY advertises sky (banner outside hotel, flyers and cards in lobby, door hangers for cleaning rooms all sky branded etc.) you would think they would make sure it works. Unfortunately not. The card was being used elsewhere so all sky channels remained locked (roughly translated - see photo for exact messages). When we searched for help fixing this, we discovered the fancy looking phone in the room was useless as it has a dial tone but even just dialling 11 for reception as instructed on the little sheet next to it, doesn't work. I then went down to the deserted (lights off, locked up) reception and rang the inside bell. 5 min wait for no answer. I then rang the outside bell which is how new guests arriving contact reception (front door is kept locked at all times) another 5 min wait with no answer. I went down to the pub where the two male staff literally said 'is it the sky card' when I had
only mentioned the phone and tv. They clearly know this is an issue and nothing has been done to fix it before more guests arrive. They then say 'the restaurant is full what can I do' with a cheery not-my-problem smile and carried on serving the maximum 10 guests down there. It's tiny. I used to be a barmaid, they did not need 2 member of staff for 3 tables. Ridiculous. Patiently, I go back to reception as they say 'you have to call reception' even after I explain the phone is faulty and no one is at the desk. I go back up (apologies dear reader, I know this is getting long but before booking this place you need to understand the level of incompetence) and ring reception inside and outside bells again. 10 mins later still no response. Going back to our pals in the 'pub' they inform me the manager is not there - definitely could have told me this before hand. Thanks! I then ask for anyone who can help but they say there is no one! I ask them to call the manager and shockingly no one answers the phone. I give up at this point. 30 mins of my life I'll never get back. One of the final pages of the user booklet (that is entirely in German) requests guests immediately tell reception as soon as something if wrong so they do not lose 'dear guests'. If they make this as difficult for others as it was for us then I don't expect they will have many return visitors.
*Update* Owner messaged me via booking.com. As I mentioned, the bar staff were aware that sky was not working before I said what the problem was, so no one had bothered to do anything about it since the previous guest complained. Their reaction - not helping the customer and not even trying to help was the bad part. The sky card couldn't be helped instantly but the service was all wrong. If you take time off you should leave competent staff in charge in your absence, not just abandon the hotel and hope for the best! See message below:
'So i check the Sky Card in your room. It is right - there be didn´t work (i don´t know what going be), and i call today Sky - there must to be change the TVCard and the company send us a new Card. So it is not our mistake that is didnt work. I´m sorry that i have at Sunday my personaly off evening with my baby, and that you going angry about the guy´s in the Bar - please understand that we can´t do anything in the situation. But i say to the guys that is not okay for the situation to you. I´m very sorry for that!! And really, i feel very bad that you are going angry! So please accept my apologize!'
Room: 6/10
No fire alarms in the room!! Horrible rope hand rail along the stairs - no access for disabled or mobility impaired people.
Shower and bathroom are great, although hairdryer is rubbish. Toiletries are very, very cheap. Wouldn't use again. Toilet brush disgustingly dirty.
The rest of the hotel is incredibly clean. Not a spec of dust to be found.
Beds are just ok - not proper double beds, they are two single mattresses next to each other. Bed sheet over mattress is short towelling material, almost what you would expect in an elderly person's home. Very strange - see photo. One XL but very floppy pillow and one tiny pillow (more like a decorative cushion) provided per person. Very uncomfortable if you're not used to it. Not luxurious at all. Towels are not changed and toiletries not refilled for second day.
Breakfast: 5/10
Lots of choice but not great quality. Having stayed at 6 other hotels in Bavaria this trip alone, this is the worst breakfast by far. Bread rolls were stale, meats were warm. Having the owner's child screaming in the corridor with the door open opposite our table throughout the entire experience didn't add to the ambiance either. If she had been the only staff member I would understand why this might be necessary and therefore acceptable, however one of the barmen was also there just hanging around whilst she did all the work instead of being able to tend to her child. Coffee is expresso and incredibly strong. It's also not fun eating in a windowless dungeon that smells like beer.
The 'pub': 2/10
Is not a proper pub. It is an awkward copy of an Irish /Scottish pub. Two different things that just don't work together. It's very small - approx 10 tables and underground. Irish music is played tinnily over speakers as you go down the stairs. No disabled access. It is not cozy or welcoming, it's one of those places that goes silent when a strangers walks in - not ideal being attached to a hotel! Barmen have a bad attitude. On the first night we just wanted to look at the menu, so when asked if we needed help I said 'no we're fine thank you' and picked up an menu from one of the many empty tables, then the barman retorted 'no you are not fine how can I help you' in an aggressive tone. Needless to say, we didn't eat there.
Conclusion: 2/10
After two nights here, we will never return. We will not recommend it and would go so far as to actively discourage others from doing so.
Very good location
Höhenstraße 11, Füssen, 87629, Germany|3.75 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:30
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Vitusfort: FAQs
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