Hotel Gerbermühle
+ 78
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Air conditioning
Restaurant
Non-smoking
Laundry
More about Hotel Gerbermühle
Hotel Gerbermühle
Offering free high-speed WiFi and free parking, this hotel stands directly on the River Main, less than 4 km from Frankfurt city centre. It is 5-minutes from the A661 motorway and Offenbach Trade Fair.
Reviews from 
Anonymous traveller
Comment: 19 May 2026
Stayed in: May 2026
Lovely hotel. Friendly staff and comfortable room.
Anonymous traveller
Comment: 4 Apr 2026
Stayed in: Apr 2026
Great breakfast, plenty of fresh variety, attentive staff
Couple
UK
Comment: 28 Jul 2025
Stayed in: Jul 2025
Absolutely Unacceptable – We Left and Booked Elsewhere
I don’t usually write reviews, but our experience at this so-called “hotel” was so appalling it would be a disservice not to warn others.
From the moment we arrived, the entrance looked more like a neglected storage yard than a hotel. Hire bikes and rubbish were strewn around the entrance, making for a grim first impression. Stepping into reception, we were immediately swarmed by flies — yes, inside. The receptionist didn’t greet us, didn’t even look up. We were left standing awkwardly, ignored.
To add to the chaos, her child was in reception, wandering freely and even came over to us. Unprofessional doesn’t begin to cover it. It felt like we were intruding on someone’s living room, not checking into paid accommodation.
During check-in, the iPad system wouldn’t let me select my nationality. The receptionist entered it herself — incorrectly — and when I pointed out the mistake, her response was patronising and dismissive: “It’s in German.” I appreciated her speaking in our first language, but I know enough German to recognise that I am not American. No apology, no correction — just arrogance.
Things only got worse from there. Our room had multiple flies buzzing around, despite all doors and windows being tightly shut. The smell led us to believe we were above a kitchen. The sink tap was broken, and everything about the room felt grubby and uncared for. The armchair was so worn it still held the grooves of previous guests. It was depressing, unsanitary, and frankly unfit for paying customers.
When we raised the issue of the flies, the receptionist was rude and dismissive yet again, brushing us off with, “We’re near trees and a river.” As though that excuses an infestation and lack of basic hygiene.
We decided to leave and booked another place — easily the best decision we made all trip. But even then, the lack of professionalism continued. The receptionist didn’t have the basic manners to come out and speak with us. Instead, she sent a young staff member to handle it, clearly unwilling to take any responsibility for the disgraceful state of the room and her manners.
This wasn’t just a disappointing experience — it was an insult to anyone expecting even the bare minimum of hospitality. Avoid this place at all costs.
From the moment we arrived, the entrance looked more like a neglected storage yard than a hotel. Hire bikes and rubbish were strewn around the entrance, making for a grim first impression. Stepping into reception, we were immediately swarmed by flies — yes, inside. The receptionist didn’t greet us, didn’t even look up. We were left standing awkwardly, ignored.
To add to the chaos, her child was in reception, wandering freely and even came over to us. Unprofessional doesn’t begin to cover it. It felt like we were intruding on someone’s living room, not checking into paid accommodation.
During check-in, the iPad system wouldn’t let me select my nationality. The receptionist entered it herself — incorrectly — and when I pointed out the mistake, her response was patronising and dismissive: “It’s in German.” I appreciated her speaking in our first language, but I know enough German to recognise that I am not American. No apology, no correction — just arrogance.
Things only got worse from there. Our room had multiple flies buzzing around, despite all doors and windows being tightly shut. The smell led us to believe we were above a kitchen. The sink tap was broken, and everything about the room felt grubby and uncared for. The armchair was so worn it still held the grooves of previous guests. It was depressing, unsanitary, and frankly unfit for paying customers.
When we raised the issue of the flies, the receptionist was rude and dismissive yet again, brushing us off with, “We’re near trees and a river.” As though that excuses an infestation and lack of basic hygiene.
We decided to leave and booked another place — easily the best decision we made all trip. But even then, the lack of professionalism continued. The receptionist didn’t have the basic manners to come out and speak with us. Instead, she sent a young staff member to handle it, clearly unwilling to take any responsibility for the disgraceful state of the room and her manners.
This wasn’t just a disappointing experience — it was an insult to anyone expecting even the bare minimum of hospitality. Avoid this place at all costs.
Anonymous traveller
Comment: 19 Jul 2025
Stayed in: Jul 2025
Mostly good but the noise at night from the beer garden and restaurant was a bit of a problem - one certainly couldn't leave the windows open. I understand that this is not something the hotel can change but it would make me think twice about staying there again. And once all the guests outside had finally left the staff clearing up outside was anything but quiet! The AC in my room (26) wasn't working properly or, in any event, not very powerful. And this was during a hot weather spell. My brother in room 23 had a better AC but had to draw the curtains at night because the light fixtures on the wall outside his room (not mine) were irritatingly bright which was only helped partially by drawing the curtains. Mattress a bit tired and soft but otherwise the rooms were nice and the bathroom very clean with a good shower. All in all I think the noise factor is unfortunate and maybe the rooms should't be as expensive as they were given the fact that this is certainly not a quiet place.
Anonymous traveller
Comment: 14 Jul 2025
Stayed in: Jul 2025
Towels changed every day, whether used and hung up to dry or not. Eco-friendliness poor. Apart from that a memorable stay. There is a really nice self-service beer garden with a good selection of beer, ciders and wine. Very good food in the outside dining area, too. Friendly staff everywhere. The scenery next to the river Main is stunning and very calming.
Very good location
Gerbermühlstraße 105, Sud, Frankfurt, 60594, Germany|2.86 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Pets allowed with an extra charge
Extra beds are available for an additional charge, depending on the size of the room.
Hotel Gerbermühle: FAQs
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