Ruby Luna Hotel Dusseldorf by IHG
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Lift
More about Ruby Luna Hotel Dusseldorf by IHG
Ruby Luna Hotel Dusseldorf by IHG
Situated in Düsseldorf and with Königsallee reachable within 200 metres, Ruby Luna Hotel Dusseldorf by IHG features express check-in and check-out, allergy-free rooms, a terrace, free WiFi throughout the property and a bar.
Reviews from 
Group traveller
IE
Comment: 20 Jun 2026
Stayed in: Jun 2026
The Ruby Luna Hotel is exceptional.
Fantastic experience. Super location. 12th floor room, no noise, very comfortable bed, spacious room and skyline views. Lobby area gorgeous, fast spacious lifts and loved the coffee. But most of all the staff were great. Professional, friendly, excellent English. Highly recommend this hotel and I will be back. Also, next door to this hotel is a brilliant Turkish restaurant called Bona ' me.. couldn't fault it.
Hotel response
Comment: 22 Jun 2026
Hey Mary,
Thanks so much for the lovely review.
We’re delighted you had such an easy, feel‑good stay with us at Ruby Luna. Hearing that the room was peaceful and comfy, the skyline views hit the spot, and the lifts kept things flowing is exactly what we hope for. The lobby is our little living room, so it’s great to know you felt at home there — and that the coffee did its job.
Your kind words for our team mean a lot. That warm, professional care is what we’re all about, and we’ll make sure everyone hears your praise. Nice shout‑out for our neighbours too; the area’s food scene is part of the fun of staying here.
We’d love to welcome you back whenever you’re next in town.
Your Ruby Luna Team
Thanks so much for the lovely review.
We’re delighted you had such an easy, feel‑good stay with us at Ruby Luna. Hearing that the room was peaceful and comfy, the skyline views hit the spot, and the lifts kept things flowing is exactly what we hope for. The lobby is our little living room, so it’s great to know you felt at home there — and that the coffee did its job.
Your kind words for our team mean a lot. That warm, professional care is what we’re all about, and we’ll make sure everyone hears your praise. Nice shout‑out for our neighbours too; the area’s food scene is part of the fun of staying here.
We’d love to welcome you back whenever you’re next in town.
Your Ruby Luna Team
Couple
Comment: 5 Jul 2026
Stayed in: Jun 2026
Very hot
We checked in on June 23rd for a two night stay. Our room was extremely hot and we were sweating nonstop. I spoke to two gentleman at the reception Alex and Matthew and Matthew looked at how hot the room was. Besides, there were stains on the bed cover and curtain. The bathroom was not clean as well. I was left with no choice but to leave and go for a hotel that does have a working AC. I was told i would be contacted by the reservation team for a refund, however, I haven’t heard anything back.
Hotel response
Comment: 8 Jul 2026
Hey Muhib,
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t work out as planned.
We understand how frustrating it is to arrive and feel uncomfortable in your room, especially during warmer days. After speaking with our team and reviewing the details of your stay, we can confirm that you initially stayed in room 1004 and later approached our hosts regarding the temperature. As requested, our team offered you an alternative corner room, which was shown to you before the move. During the room inspection, the room was found to be clean, properly prepared, and free of any unusual odours, and we understood that you were happy to accept the change.
That said, we appreciate that the room move may not have fully addressed your concerns, and we’re sorry that the overall experience didn’t meet your expectations. Our team’s goal was to find a comfortable alternative for you, so it’s disappointing to hear that this wasn’t enough to turn the situation around.
Regarding the refund, we understand why you were expecting a follow-up after your conversation with the team. Having looked into the case again, it seems there may have been a misunderstanding around the next steps. As your stay continued after the room move, no refund was approved. We’re sorry if this wasn’t communicated clearly at the time, as we can appreciate how this may have led to different expectations.
Thanks again for bringing this to us. We’d like the chance to welcome you back to Ruby Luna for a stay that feels easy and cool from the start.
Your Ruby Luna Team
Thank you for taking the time to share your feedback. We’re sorry to hear that your stay didn’t work out as planned.
We understand how frustrating it is to arrive and feel uncomfortable in your room, especially during warmer days. After speaking with our team and reviewing the details of your stay, we can confirm that you initially stayed in room 1004 and later approached our hosts regarding the temperature. As requested, our team offered you an alternative corner room, which was shown to you before the move. During the room inspection, the room was found to be clean, properly prepared, and free of any unusual odours, and we understood that you were happy to accept the change.
That said, we appreciate that the room move may not have fully addressed your concerns, and we’re sorry that the overall experience didn’t meet your expectations. Our team’s goal was to find a comfortable alternative for you, so it’s disappointing to hear that this wasn’t enough to turn the situation around.
Regarding the refund, we understand why you were expecting a follow-up after your conversation with the team. Having looked into the case again, it seems there may have been a misunderstanding around the next steps. As your stay continued after the room move, no refund was approved. We’re sorry if this wasn’t communicated clearly at the time, as we can appreciate how this may have led to different expectations.
Thanks again for bringing this to us. We’d like the chance to welcome you back to Ruby Luna for a stay that feels easy and cool from the start.
Your Ruby Luna Team
Business traveller
Comment: 28 Jul 2026
Stayed in: Jul 2026
Worst hotel experience
This was by far the worst hotel experience I have had during my two months of traveling throughout Germany.
I originally booked one night, with checkout at 11:00 a.m. At 10:12 a.m., I booked an additional night online. At approximately 11:15 a.m., I went to the front desk to let the receptionist know I had extended my stay. In my experience traveling around Germany, this is normally a simple process.
Instead, the receptionist spent a long time trying to process the reservation and eventually asked me to leave and come back in one hour. I agreed without any issue.
When I returned around 1:30 p.m., nothing had been resolved. The receptionist was still trying to figure out the reservation. After waiting again, I politely asked what the problem was and why it hadn’t been resolved during the hour I was asked to leave. Rather than explaining the situation or apologizing for the delay, he dismissed my concerns.
When I became frustrated and raised my voice after waiting for hours, the receptionist threatened to call the police and have me removed from the hotel. I found this completely unnecessary, especially since I was simply trying to check into a room I had already paid for.
What disappointed me most was not the technical issue itself—mistakes happen. It was the lack of communication, the unwillingness to explain what was happening, and the unprofessional way the situation was handled.
I want to point out that the woman who originally checked me in was friendly, welcoming, and professional. Unfortunately, my experience with the male receptionist on duty today was the complete opposite.
Having stayed at many hotels throughout Germany and Europe, this was the poorest level of customer service I have experienced. I cannot recommend this hotel based on how this situation was handled.
In addition there is no rooftop bar. The bar is on the ground floor. The advertising to the hotel is misleading I had to include this in for future clients.
I originally booked one night, with checkout at 11:00 a.m. At 10:12 a.m., I booked an additional night online. At approximately 11:15 a.m., I went to the front desk to let the receptionist know I had extended my stay. In my experience traveling around Germany, this is normally a simple process.
Instead, the receptionist spent a long time trying to process the reservation and eventually asked me to leave and come back in one hour. I agreed without any issue.
When I returned around 1:30 p.m., nothing had been resolved. The receptionist was still trying to figure out the reservation. After waiting again, I politely asked what the problem was and why it hadn’t been resolved during the hour I was asked to leave. Rather than explaining the situation or apologizing for the delay, he dismissed my concerns.
When I became frustrated and raised my voice after waiting for hours, the receptionist threatened to call the police and have me removed from the hotel. I found this completely unnecessary, especially since I was simply trying to check into a room I had already paid for.
What disappointed me most was not the technical issue itself—mistakes happen. It was the lack of communication, the unwillingness to explain what was happening, and the unprofessional way the situation was handled.
I want to point out that the woman who originally checked me in was friendly, welcoming, and professional. Unfortunately, my experience with the male receptionist on duty today was the complete opposite.
Having stayed at many hotels throughout Germany and Europe, this was the poorest level of customer service I have experienced. I cannot recommend this hotel based on how this situation was handled.
In addition there is no rooftop bar. The bar is on the ground floor. The advertising to the hotel is misleading I had to include this in for future clients.
Hotel response
Comment: 29 Jul 2026
Hey Sunshine,
thank you for taking the time to share your detailed feedback.
We're truly sorry to hear that extending your stay turned into such a frustrating experience. While technical issues can occasionally occur, we completely understand that you expected a much smoother process and clearer communication throughout.
Unfortunately, an unexpected system issue prevented us from checking out your original reservation and checking in the new one as quickly as we normally would have. Looking back, we could have handled the situation better by providing you with a new room key straight away while we worked on resolving the technical problem. We're sorry that this wasn't your experience.
We also regret that the situation escalated. Our aim is always to resolve challenges in a calm and respectful way, and we're sorry that this interaction left you with such a negative impression.
Regarding the rooftop, we'd like to clarify that our rooftop bar is open and has been operating as usual. We're sorry if there was any misunderstanding during your stay.
We appreciate your feedback, as it helps us reflect on situations like this and improve the experience for future guests. We hope you'll consider giving us another chance in the future to show you the warm and seamless stay we're known for.
Your Ruby Luna Team
thank you for taking the time to share your detailed feedback.
We're truly sorry to hear that extending your stay turned into such a frustrating experience. While technical issues can occasionally occur, we completely understand that you expected a much smoother process and clearer communication throughout.
Unfortunately, an unexpected system issue prevented us from checking out your original reservation and checking in the new one as quickly as we normally would have. Looking back, we could have handled the situation better by providing you with a new room key straight away while we worked on resolving the technical problem. We're sorry that this wasn't your experience.
We also regret that the situation escalated. Our aim is always to resolve challenges in a calm and respectful way, and we're sorry that this interaction left you with such a negative impression.
Regarding the rooftop, we'd like to clarify that our rooftop bar is open and has been operating as usual. We're sorry if there was any misunderstanding during your stay.
We appreciate your feedback, as it helps us reflect on situations like this and improve the experience for future guests. We hope you'll consider giving us another chance in the future to show you the warm and seamless stay we're known for.
Your Ruby Luna Team
Solo traveller
Comment: 19 Jul 2026
Stayed in: Jul 2026
Customer experience disaster
I am IHG diamond member and decided the newly launched Ruby brand of IHG that is presented and luxury hype and your brand. Luna is located very well and gets you everywhere in downtown Dusseldorf walking so that’s on the positive side.
Now on the negatives, not a single time during my stay My loyalty for recognised. Staff is all young and inexperienced and you can see it. Room is not modern it’s hospital like. Super minimalistic with a sync in the room. Bed is also not comfortable, different to other IHG brands - that’s the biggest flaw. Breakfast is as another huge disaster. I have come down around 10am and they have ran out of 70% of things to eat and also plates. it took them a while to find more plates but food was never replenished. Busy staff was running like headless chickens and it was quite amusing to watch. Of course nobody bothered to come and take an order for coffee.
Lobby is quite nice and hence popular with people for an evening drinks, but again lack of sense of customer. When I came down the space was very crowded and I wanted to seat somewhere at the back where there was no barriers to enter just to be told that that area is close in a quite rude manner by staff.
The stay was pretty economical overall, but I would not recommend this wannabe hype hotel and won’t be coming back.
Now on the negatives, not a single time during my stay My loyalty for recognised. Staff is all young and inexperienced and you can see it. Room is not modern it’s hospital like. Super minimalistic with a sync in the room. Bed is also not comfortable, different to other IHG brands - that’s the biggest flaw. Breakfast is as another huge disaster. I have come down around 10am and they have ran out of 70% of things to eat and also plates. it took them a while to find more plates but food was never replenished. Busy staff was running like headless chickens and it was quite amusing to watch. Of course nobody bothered to come and take an order for coffee.
Lobby is quite nice and hence popular with people for an evening drinks, but again lack of sense of customer. When I came down the space was very crowded and I wanted to seat somewhere at the back where there was no barriers to enter just to be told that that area is close in a quite rude manner by staff.
The stay was pretty economical overall, but I would not recommend this wannabe hype hotel and won’t be coming back.
Hotel response
Comment: 20 Jul 2026
Hey Eugene,
thanks for sharing such a candid take on your stay with us.
We’re sorry your visit didn’t feel recognised or relaxing. A warm welcome and an easy, attentive flow from morning to night is the experience we aim for at Ruby Luna, and it’s disappointing to hear we missed that for you.
Our design follows our Lean Luxury philosophy, which means smart, compact rooms with quality finishes and an open bathroom concept to make the most of the space. The all‑glass rain shower is part of that approach, and there’s a curtain you can draw for privacy when sharing. If you prefer more room and classic separation, our larger categories offer extra space and comfort, and you can also request a room with a wardrobe when booking. Sleep should be effortless; it’s a pity the bed didn’t meet your expectations.
Breakfast is curated rather than expansive, with a focus on high‑quality regional products. We understand that arriving later and finding items not refreshed feels frustrating, and coffee service should never be an afterthought. Your feedback helps us fine‑tune the experience. If you’re after more variety, our hosts are always happy to point you to great local cafés nearby.
Evenings in the lobby bar can be lively, and that’s part of the charm, though it should never come at the cost of friendly, considerate service or clear communication about areas that are temporarily set aside. We’re sorry this felt curt and unwelcoming.
We’re glad the location worked well for exploring Düsseldorf, and we hope you might consider returning for a stay that aligns better with what you value — including a room with more space and a smoother start to the day.
Your Ruby Luna Team
thanks for sharing such a candid take on your stay with us.
We’re sorry your visit didn’t feel recognised or relaxing. A warm welcome and an easy, attentive flow from morning to night is the experience we aim for at Ruby Luna, and it’s disappointing to hear we missed that for you.
Our design follows our Lean Luxury philosophy, which means smart, compact rooms with quality finishes and an open bathroom concept to make the most of the space. The all‑glass rain shower is part of that approach, and there’s a curtain you can draw for privacy when sharing. If you prefer more room and classic separation, our larger categories offer extra space and comfort, and you can also request a room with a wardrobe when booking. Sleep should be effortless; it’s a pity the bed didn’t meet your expectations.
Breakfast is curated rather than expansive, with a focus on high‑quality regional products. We understand that arriving later and finding items not refreshed feels frustrating, and coffee service should never be an afterthought. Your feedback helps us fine‑tune the experience. If you’re after more variety, our hosts are always happy to point you to great local cafés nearby.
Evenings in the lobby bar can be lively, and that’s part of the charm, though it should never come at the cost of friendly, considerate service or clear communication about areas that are temporarily set aside. We’re sorry this felt curt and unwelcoming.
We’re glad the location worked well for exploring Düsseldorf, and we hope you might consider returning for a stay that aligns better with what you value — including a room with more space and a smoother start to the day.
Your Ruby Luna Team
Anonymous traveller
Comment: 29 May 2026
Stayed in: May 2026
This was by far the worst hotel experience I have had in many years. The overall service level, hotel procedures, and room conditions were completely unacceptable and far below any reasonable expectations for a hotel stay.
The check-in process was handled through a self-service terminal at the reception desk. It was unnecessarily complicated, extremely frustrating, and involved an absurd number of questions and steps. Both my spouse and I were forced to complete the exact same lengthy procedures separately. The staff was barely helpful and provided very little assistance during the process. To make matters worse, the room keys had to be activated through yet another separate system by ourselves, making the entire arrival experience confusing and highly unprofessional.
What was especially shocking was that guests were apparently expected to somehow realize that daily room cleaning and towel replacement had to be specifically requested in advance. As a result, we spent three days without any room cleaning or fresh towels. After I complained, I was simply given a drink voucher instead of having the actual problem resolved. No cleaning service was arranged.
The most unacceptable issue, however, was the completely defective air conditioning. The room temperature remained around 28–30°C throughout our stay, making it nearly impossible to sleep. A technician came to inspect the system and openly stated that nothing could be done about it.
The check-in process was handled through a self-service terminal at the reception desk. It was unnecessarily complicated, extremely frustrating, and involved an absurd number of questions and steps. Both my spouse and I were forced to complete the exact same lengthy procedures separately. The staff was barely helpful and provided very little assistance during the process. To make matters worse, the room keys had to be activated through yet another separate system by ourselves, making the entire arrival experience confusing and highly unprofessional.
What was especially shocking was that guests were apparently expected to somehow realize that daily room cleaning and towel replacement had to be specifically requested in advance. As a result, we spent three days without any room cleaning or fresh towels. After I complained, I was simply given a drink voucher instead of having the actual problem resolved. No cleaning service was arranged.
The most unacceptable issue, however, was the completely defective air conditioning. The room temperature remained around 28–30°C throughout our stay, making it nearly impossible to sleep. A technician came to inspect the system and openly stated that nothing could be done about it.
Excellent location
39 Kasernenstraße, Stadtbezirk 1-Carlstadt, Dusseldorf, 40213, Germany|0.36 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Please contact the hotel for details about adding extra beds.
Ruby Luna Hotel Dusseldorf by IHG: FAQs
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