Hotel Britannia
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Fitness centre
Front desk 24 hour
Restaurant
Non-smoking
More about Hotel Britannia
Hotel Britannia
Hotel Britannia is next to Heerups Garden in central Esbjerg, only 50 metres from Torvet Square. It offers free WiFi and rooms with a flat-screen TV. All the rooms at Britannia Hotel feature stylish Scandinavian design.
Reviews from 
Couple
DK
Comment: 12 Jul 2026
Great location
Very good hotel with a perfect location.
We stayed 3 nights mid-July 2026 in a superior room on the 4th floor overlooking Heerups Garden and Square.
Excellent starting point for partly urban life in Esbjerg, partly visiting Ribe as well as Mandø and Fanø.
Super delicious restaurant, but the area is full of dining as the location “is right in the butterhole”
Nice breakfast buffet, but it would dress the buffet if round pieces were from the local baker and not bakeoff...
A large municipal car park in the “back yard” - which is also free on weekends - is also not so low.
The only “going in the soup” is that there are no bruceniche. There is a bathtub with shower, but it is not optimal when we pensioners have to have the daily bath.
We stayed 3 nights mid-July 2026 in a superior room on the 4th floor overlooking Heerups Garden and Square.
Excellent starting point for partly urban life in Esbjerg, partly visiting Ribe as well as Mandø and Fanø.
Super delicious restaurant, but the area is full of dining as the location “is right in the butterhole”
Nice breakfast buffet, but it would dress the buffet if round pieces were from the local baker and not bakeoff...
A large municipal car park in the “back yard” - which is also free on weekends - is also not so low.
The only “going in the soup” is that there are no bruceniche. There is a bathtub with shower, but it is not optimal when we pensioners have to have the daily bath.
Hotel response
Comment: 22 Jul 2026
Kære JanAarup,
Tusind tak for din flotte og udførlige anmeldelse. Det glæder os meget, at I havde et godt ophold, og at I nød vores centrale beliggenhed, værelset med udsigt, restauranten og de mange oplevelsesmuligheder i området.
Vi takker også for din konstruktive kommentar om morgenbuffeten. Vores brød kommer faktisk fra en lokal bager og leveres frisk hver morgen. For at minimere madspild kan det dog ske, at noget af brødet fryses ned og serveres på et senere tidspunkt. Det er en del af vores arbejde med at reducere madspild, men vi forstår godt, at det kan give et andet indtryk, og vi tager din oplevelse med i vores videre arbejde.
Vi sætter også pris på din bemærkning om badeværelset. Vi er klar over, at badekar med bruser ikke er den optimale løsning for alle gæster, og vi tager din feedback med i vores overvejelser om fremtidige forbedringer.
Tak fordi du tog dig tid til at dele dine oplevelser. Vi håber, at vi får fornøjelsen af at byde jer velkommen igen næste gang, turen går til Esbjerg.
Med venlig hilsen
Annemette S.
Receptionen
Hotel Britannia
Tusind tak for din flotte og udførlige anmeldelse. Det glæder os meget, at I havde et godt ophold, og at I nød vores centrale beliggenhed, værelset med udsigt, restauranten og de mange oplevelsesmuligheder i området.
Vi takker også for din konstruktive kommentar om morgenbuffeten. Vores brød kommer faktisk fra en lokal bager og leveres frisk hver morgen. For at minimere madspild kan det dog ske, at noget af brødet fryses ned og serveres på et senere tidspunkt. Det er en del af vores arbejde med at reducere madspild, men vi forstår godt, at det kan give et andet indtryk, og vi tager din oplevelse med i vores videre arbejde.
Vi sætter også pris på din bemærkning om badeværelset. Vi er klar over, at badekar med bruser ikke er den optimale løsning for alle gæster, og vi tager din feedback med i vores overvejelser om fremtidige forbedringer.
Tak fordi du tog dig tid til at dele dine oplevelser. Vi håber, at vi får fornøjelsen af at byde jer velkommen igen næste gang, turen går til Esbjerg.
Med venlig hilsen
Annemette S.
Receptionen
Hotel Britannia
Anonymous traveller
Comment: 8 Aug 2026
Stayed in: Aug 2026
4 pax per room are not possible even though advertised and booked
The staff blamed the booking homepage. We were offered to book another room at discounted fee.
Only after complaining we were offered another room so the family of 4 could sleep there as booked and paid for.
However, had to sleep in two double rooms far apart from each other.
No excuse, no complementary breakfast or other offer to make our stay more pleasant.
The staff blamed the booking homepage. We were offered to book another room at discounted fee.
Only after complaining we were offered another room so the family of 4 could sleep there as booked and paid for.
However, had to sleep in two double rooms far apart from each other.
No excuse, no complementary breakfast or other offer to make our stay more pleasant.
Business traveller
Comment: 29 Jul 2026
From a Good First Impression to a Disappointing Return
This was my second stay at Britannia, which makes this review particularly disappointing to write.
My first visit was genuinely enjoyable. The hotel is overall pleasant, has a convenient central location, comfortable rooms, and I left with a positive impression—which is why I chose to return.
Unfortunately, the experience this second time was very different. Upon arrival, I found several cleanliness issues that I would not expect from a 4-star hotel. The mattress linen had a nasty brown stain, the duvet cover sheet had another small red-brownish blood-like stain, and I found hair underneath the pillow and bed linen. The toilet had clearly not been cleaned to an acceptable standard, with visible accumulated staining under the rim. Later, I also noticed what appeared to be fresh reddish-brown stains on the shower tiles.
Taken together, these issues created the impression that the bathroom had not been properly maintained over time and that the overall housekeeping standards fall short of what would be reasonably expected from a hotel of this category—or that quality control is simply not being consistently enforced. Cleanliness is one of the most basic expectations when checking into any hotel, particularly a 4-star one.
Equally disappointing was how these issues were initially handled. When I reported them to the reception, the first response was that the room will be cleaned “tomorrow” because no housekeeping staff were available at that hour (6.00 pm). Not acceptable. Eventually, the bed sheets were changed, but the other concerns remained unaddressed.
I hope the management treats this as constructive feedback and strengthens both housekeeping practices and room inspections, because Britannia has the potential to provide a much better guest experience than the one I encountered during this stay.
Overall, the hotel has potential for a very enjoyable stay. Haven’t tried the restaurant, only breakfast and while it met my needs, some guests may find the breakfast rather basic for the rating level aimed by the hotel.
I would consider staying here again, but only if I could be confident that room cleanliness and housekeeping quality receive more consistent attention.
My first visit was genuinely enjoyable. The hotel is overall pleasant, has a convenient central location, comfortable rooms, and I left with a positive impression—which is why I chose to return.
Unfortunately, the experience this second time was very different. Upon arrival, I found several cleanliness issues that I would not expect from a 4-star hotel. The mattress linen had a nasty brown stain, the duvet cover sheet had another small red-brownish blood-like stain, and I found hair underneath the pillow and bed linen. The toilet had clearly not been cleaned to an acceptable standard, with visible accumulated staining under the rim. Later, I also noticed what appeared to be fresh reddish-brown stains on the shower tiles.
Taken together, these issues created the impression that the bathroom had not been properly maintained over time and that the overall housekeeping standards fall short of what would be reasonably expected from a hotel of this category—or that quality control is simply not being consistently enforced. Cleanliness is one of the most basic expectations when checking into any hotel, particularly a 4-star one.
Equally disappointing was how these issues were initially handled. When I reported them to the reception, the first response was that the room will be cleaned “tomorrow” because no housekeeping staff were available at that hour (6.00 pm). Not acceptable. Eventually, the bed sheets were changed, but the other concerns remained unaddressed.
I hope the management treats this as constructive feedback and strengthens both housekeeping practices and room inspections, because Britannia has the potential to provide a much better guest experience than the one I encountered during this stay.
Overall, the hotel has potential for a very enjoyable stay. Haven’t tried the restaurant, only breakfast and while it met my needs, some guests may find the breakfast rather basic for the rating level aimed by the hotel.
I would consider staying here again, but only if I could be confident that room cleanliness and housekeeping quality receive more consistent attention.
Hotel response
Comment: 3 Aug 2026
Dear Vlad,
Thank you for staying with us again, and for taking the time to share your detailed feedback.
We are truly sorry to learn that your second visit did not meet the standards you experienced during your first stay. The cleanliness issues you described, as well as the way they were initially handled, are certainly not reflective of the level of service we strive to provide.
Please rest assured that we are aware of the concerns you have raised, and we will make sure they are addressed with our housekeeping and management teams. Your feedback is invaluable and will be used to reinforce our cleaning procedures and quality control to help ensure a better experience for all of our guests.
We sincerely appreciate your constructive comments and your recognition of our hotel's potential. It means a great deal that, despite this disappointing experience, you would still consider staying with us again.
Should you decide to visit us in the future, we would be grateful if you could contact us directly before your arrival. We would be happy to assist with your reservation and do everything we can to ensure you have the enjoyable stay you expected and deserve.
We hope to have the opportunity to welcome you back and restore your confidence in Britannia.
Kind regards
Heidi H. / Ass. reception manager
Hotel Britannia
Thank you for staying with us again, and for taking the time to share your detailed feedback.
We are truly sorry to learn that your second visit did not meet the standards you experienced during your first stay. The cleanliness issues you described, as well as the way they were initially handled, are certainly not reflective of the level of service we strive to provide.
Please rest assured that we are aware of the concerns you have raised, and we will make sure they are addressed with our housekeeping and management teams. Your feedback is invaluable and will be used to reinforce our cleaning procedures and quality control to help ensure a better experience for all of our guests.
We sincerely appreciate your constructive comments and your recognition of our hotel's potential. It means a great deal that, despite this disappointing experience, you would still consider staying with us again.
Should you decide to visit us in the future, we would be grateful if you could contact us directly before your arrival. We would be happy to assist with your reservation and do everything we can to ensure you have the enjoyable stay you expected and deserve.
We hope to have the opportunity to welcome you back and restore your confidence in Britannia.
Kind regards
Heidi H. / Ass. reception manager
Hotel Britannia
Anonymous traveller
Comment: 17 Jul 2026
Stayed in: Jul 2026
Very friendly and fresh hotel and nice location! Very hot day in Esbjerg but the room was probably 28 C hot and hard to sleep in but the staff was super helpful and helped to solve the problem.
Anonymous traveller
Comment: 20 Jul 2026
Stayed in: Jul 2026
Very calm and pleasant hotel, less than 10 min walk from train station. Highly recommend.
Excellent location
Torvegade 24, Esbjerg, 6700, Denmark|1.11 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Hotel Britannia: FAQs
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