Rezidence Emmy
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 10:00 |
Pets | Pets allowed with an extra charge |
Amenities
Wi-Fi
Parking
Airport shuttle
Front desk 24 hour
Non-smoking
Laundry
More about Rezidence Emmy
Rezidence Emmy
Set in the tranquil residential area of Prague 4, Rezidence Emmy is 7 km south from the heart of Prague. This property offers a breakfast buffet, private parking at a nearby location and spacious rooms.
Reviews from 
Business traveller
Comment: 14 May 2026
Stayed in: May 2026
Close to downtown, variety of room types
Stayed here on the second stop of our European tour. We're worried about the reviews we read online, but they seemed to be outdated. We had a great stay here. The fact that it used to be a residence for the transplant hospital across the street meant a variety of room types, including single rooms that shared a bathroom. Perfect for students. I had a large room, with a separate shower and separate toilet room. I had a small kitchenette, though another colleague had an actual separate room kitchenette. Staff were very friendly. Just avoid the powdered eggs at breakfast.
Group traveller
Comment: 10 Jun 2026
Stayed in: Jun 2026
The place NOT to stay!!
This customer service in this hotel was terrible!! Housekeeping accused one of our groups of leaving a terrible mess in a room. This was not true. They simply wanted to charge us extra. Very sketchy place!
Group traveller
Comment: 9 Jun 2026
Stayed in: Jun 2026
Disappointing
First, no air conditioning, which would been fine as the weather was temperate. But it was noisy outside the hotel and the curtains do not completely close. The staff were not friendly.
As to cleanliness, there was a 4 inch hairball on our floor that remained the entire stay, even though housekeeping came in each day
As to cleanliness, there was a 4 inch hairball on our floor that remained the entire stay, even though housekeeping came in each day
Couple
Comment: 21 Apr 2026
Stayed in: Apr 2026
Rudest most aggressive staff
I am writing to formally report a serious incident that occurred at Rezidence Emmy Hotel in Prague on 21 April 2026.
I arrived at the hotel on 20 April 2026 as part of the Anatolia tour group. Upon arrival, we were informed at reception that breakfast the following morning (21 April) would be served in the main reception area.
However, when we arrived for breakfast, we were told that the location had changed to the first floor, and we were directed there. This change itself was not an issue.
Upon entering the breakfast area, we were not given any instructions regarding seating. As several tables were and full, I sat at the only available clean table. Although there was a reserved sign, I reasonably assumed it was for our tour group, given that we had just been redirected to this location.
At this point, a staff member named “Jolaua Saudoval Gouzalez “ began behaving in a highly unprofessional and aggressive manner.
She raised her voice, became visibly agitated, and spoke to me in a rude and confrontational way.
I attempted to calmly explain the misunderstanding and the information we had been given at reception, but her behavior escalated. She made it sound as if I had made it up and was shouting at me.
To clarify the situation, I accompanied her to reception, where it was confirmed that we had indeed been previously directed to a different breakfast location.
Following this, the staff member’s behavior worsened significantly. She used inappropriate and offensive language towards me and continued to act aggressively. Most concerningly, I am currently seven months pregnant, and she physically pushed and touched me in an aggressive manner as I attempted to return to the breakfast area. This is evident on camera also. She also followed me while continuing to shout abuse.
This conduct was extremely distressing and completely unacceptable, particularly given my condition.
The situation was eventually addressed by her manager, who behaved professionally and later apologized for her conduct. However, the seriousness of the incident—especially the physical contact and verbal abuse—cannot be overlooked.
When I told her that I will make a formal complaint, she told me to kiss her ass & that she dis not care.
I respectfully request that this matter be formally investigated. I would like to file a complaint specifically regarding the staff member’s behavior, including both verbal and physical aggression.
As an international visitor, I find this experience deeply concerning and not reflective of acceptable hospitality standards.
I would appreciate confirmation that this complaint has been received and information on any actions taken.
Other than the above - rooms were ok , fairly decent . Breakfast was fine .
I arrived at the hotel on 20 April 2026 as part of the Anatolia tour group. Upon arrival, we were informed at reception that breakfast the following morning (21 April) would be served in the main reception area.
However, when we arrived for breakfast, we were told that the location had changed to the first floor, and we were directed there. This change itself was not an issue.
Upon entering the breakfast area, we were not given any instructions regarding seating. As several tables were and full, I sat at the only available clean table. Although there was a reserved sign, I reasonably assumed it was for our tour group, given that we had just been redirected to this location.
At this point, a staff member named “Jolaua Saudoval Gouzalez “ began behaving in a highly unprofessional and aggressive manner.
She raised her voice, became visibly agitated, and spoke to me in a rude and confrontational way.
I attempted to calmly explain the misunderstanding and the information we had been given at reception, but her behavior escalated. She made it sound as if I had made it up and was shouting at me.
To clarify the situation, I accompanied her to reception, where it was confirmed that we had indeed been previously directed to a different breakfast location.
Following this, the staff member’s behavior worsened significantly. She used inappropriate and offensive language towards me and continued to act aggressively. Most concerningly, I am currently seven months pregnant, and she physically pushed and touched me in an aggressive manner as I attempted to return to the breakfast area. This is evident on camera also. She also followed me while continuing to shout abuse.
This conduct was extremely distressing and completely unacceptable, particularly given my condition.
The situation was eventually addressed by her manager, who behaved professionally and later apologized for her conduct. However, the seriousness of the incident—especially the physical contact and verbal abuse—cannot be overlooked.
When I told her that I will make a formal complaint, she told me to kiss her ass & that she dis not care.
I respectfully request that this matter be formally investigated. I would like to file a complaint specifically regarding the staff member’s behavior, including both verbal and physical aggression.
As an international visitor, I find this experience deeply concerning and not reflective of acceptable hospitality standards.
I would appreciate confirmation that this complaint has been received and information on any actions taken.
Other than the above - rooms were ok , fairly decent . Breakfast was fine .
Family traveller
Comment: 28 Dec 2025
Stayed in: Dec 2025
I felt comfortable
Very kind staff, comfortable and clean rooms, tasty and plentiful breakfast. It is located in a not too busy area
Location
K Zelene Louce 2a, Kunratice, Prague, 140 00, Czechia|7.99 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Pets allowed with an extra charge
Please contact the hotel for details about adding extra beds.
Rezidence Emmy: FAQs
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