Sol Palmeras
+ 82
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Amenities
Air conditioning
Pool
Spa
Restaurant
Baby-sitting
Bar
More about Sol Palmeras
Sol Palmeras
Facilities: The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided to guests. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a laundry service, a hairdresser, a page service and a hotel doctor. A projector is available for guests' business needs.
Reviews from 
Family traveller
Comment: 4 Mar 2026
Stayed in: Mar 2026
5 stars
Great resort to spend your holidays! The service and the food and drinks are amazing. Best team Front desk and Customer Service
Family traveller
Comment: 4 Aug 2026
SCAM
No air conditioning during our three nights stay. The electric grid failed, the hotel's generator only covered lights and appliances. We had to sleep on the room's balconies. No other rooms, the lobby or buffet had AC. All the alcoholic drinks at the bars were diluted with water. You could see all the bottles they use are always pre opened, meaning whatever they pour has been altered. No coke or regular soft drinks anywhere in the hotel. Only low quality powder soft drinks. The cocktail selection super limited, since they didn't have liquor variety. The buffet very basic, with a lot of filler foods (shredded beet for breakfast?) and poorly prepared. The "International" restaurant inside was an insult, the portion and sides are ridiculous (pictured). On the good side the rooms were recently renovated, the beach is first class, and the staff is generally friendly. We would have left but there wasn't any guarantee that the other hotels around are in better condition.
Couple
Comment: 11 Jun 2026
Stayed in: Nov 2025
Review
Holidays in Cuba were completely overshadowed by staff attitudes and serious booking irregularities.
When booking, we specifically selected and paid for the renovated pool view room. The supplement for this category was about 20,000 rubles. We also booked a personalized shuttle service to get to the hotel faster, avoid queues and check in before large tourist groups.
However, upon arrival at the hotel, we were forced to wait for a long time at the reception under the pretext of lack of available rooms. At the same time, during our waiting period, first one large bus of tourists arrived, then a second bus with Canadian guests - and all of them were quickly checked in. We kept sitting at the front desk for hours, despite the fully paid reservation.
When we were finally provided with the room that evening, we were shocked by his condition. The room had mold on the walls and ceiling, and the room itself did not match the photos on the hotel's official website or the category we paid for. After our request for relocation, we were offered a second room, which also did not match the reservation: an old, worn-out, overlooking the technical ventilation structures instead of the swimming pool.
We contacted the reception, showed a voucher confirming the room category paid for and tried to explain the situation calmly. Particularly unpleasant was the interaction with Anna's manager. Despite the apparent inconsistency of the room with the stated category, she insisted that we were provided with exactly what we had booked. When I opened the hotel's official website and showed pictures of the renovated rooms to confirm our position, Anna irritatedly returned the voucher, claimed that there were no other rooms, and allowed herself to be rude to my husband.
After that, the staff seemed to be against us. No one tried to help solve the problem or even smooth the conflict. Throughout the rest we encountered a demonstrably unkind attitude on the part of this manager.
I would like to mention separately the situation regarding the additional package of privileges, which we also prepaid for. It included a lobster dinner. In fact, we were simply informed that the lobster had been cancelled and no compensation or alternative was available. It was only after a few requests to the guest service that we were arranged dinner at the restaurant à la carte. And that was the only thing that was achieved after many requests.
It is particularly disappointing that many of the hotel's positive aspects have been completely negated by the management's attitude and violation of the paid accommodation conditions. In my years of traveling around the world, this is the first time I have encountered such a level of indifference, unprofessionalism and outright brazenness.
I work in tourism myself and I'm well aware that force majeure happens. But honesty, respect for guests and a willingness to find solutions are important in these situations. Unfortunately, none of this happened here. After such an experience, I cannot recommend this hotel to my clients and acquaintances because I do not want other tourists to face the same attitude and spoiled holidays.
I attach photos of Anna's manager and plates.
The beach at the hotel I would say is perfect, the area is pretty, the green is visible to be courted. The food's not good.
Unfortunately, in this hotel it was management that proved to be the weakest link. The hotel's low level of customer orientation, lack of willingness to solve guest problems and unprofessional behaviour of individual employees negate all the hotel's virtues. I sincerely hope that the management will pay attention to the quality of the work of the management staff, because it is such employees who shape the reputation of the hotel and directly influence the guests' desire to return again.
When booking, we specifically selected and paid for the renovated pool view room. The supplement for this category was about 20,000 rubles. We also booked a personalized shuttle service to get to the hotel faster, avoid queues and check in before large tourist groups.
However, upon arrival at the hotel, we were forced to wait for a long time at the reception under the pretext of lack of available rooms. At the same time, during our waiting period, first one large bus of tourists arrived, then a second bus with Canadian guests - and all of them were quickly checked in. We kept sitting at the front desk for hours, despite the fully paid reservation.
When we were finally provided with the room that evening, we were shocked by his condition. The room had mold on the walls and ceiling, and the room itself did not match the photos on the hotel's official website or the category we paid for. After our request for relocation, we were offered a second room, which also did not match the reservation: an old, worn-out, overlooking the technical ventilation structures instead of the swimming pool.
We contacted the reception, showed a voucher confirming the room category paid for and tried to explain the situation calmly. Particularly unpleasant was the interaction with Anna's manager. Despite the apparent inconsistency of the room with the stated category, she insisted that we were provided with exactly what we had booked. When I opened the hotel's official website and showed pictures of the renovated rooms to confirm our position, Anna irritatedly returned the voucher, claimed that there were no other rooms, and allowed herself to be rude to my husband.
After that, the staff seemed to be against us. No one tried to help solve the problem or even smooth the conflict. Throughout the rest we encountered a demonstrably unkind attitude on the part of this manager.
I would like to mention separately the situation regarding the additional package of privileges, which we also prepaid for. It included a lobster dinner. In fact, we were simply informed that the lobster had been cancelled and no compensation or alternative was available. It was only after a few requests to the guest service that we were arranged dinner at the restaurant à la carte. And that was the only thing that was achieved after many requests.
It is particularly disappointing that many of the hotel's positive aspects have been completely negated by the management's attitude and violation of the paid accommodation conditions. In my years of traveling around the world, this is the first time I have encountered such a level of indifference, unprofessionalism and outright brazenness.
I work in tourism myself and I'm well aware that force majeure happens. But honesty, respect for guests and a willingness to find solutions are important in these situations. Unfortunately, none of this happened here. After such an experience, I cannot recommend this hotel to my clients and acquaintances because I do not want other tourists to face the same attitude and spoiled holidays.
I attach photos of Anna's manager and plates.
The beach at the hotel I would say is perfect, the area is pretty, the green is visible to be courted. The food's not good.
Unfortunately, in this hotel it was management that proved to be the weakest link. The hotel's low level of customer orientation, lack of willingness to solve guest problems and unprofessional behaviour of individual employees negate all the hotel's virtues. I sincerely hope that the management will pay attention to the quality of the work of the management staff, because it is such employees who shape the reputation of the hotel and directly influence the guests' desire to return again.
Family traveller
Comment: 27 Feb 2026
Stayed in: Jan 2026
I miss the paradise
Is a beautiful resort with a beautiful beach. Amazing food and super staff. I love the people from customer service they are the best. I will come back as soon as we will be able to travel to Cuba from Canada. I miss that paradise.
Other
Comment: 10 Feb 2026
January 2026 2 weeks rest and relaxation
Great hotel with lovely bungalows and best beach in the area. Can’t wait to see the updated swim up pool bar.
Hotel response
Comment: 24 Feb 2026
Dear Guest,
Thank you very much for sharing your experience at Sol Palmeras. We are delighted to know that you enjoyed our lovely bungalows and the beautiful beach, which is one of the highlights of our resort.
We also appreciate your excitement about the updated swim-up pool bar, and we look forward to welcoming you back soon so you can enjoy this new feature.
Your kind words motivate our team to continue working with dedication to provide memorable experiences for all our guests.
Warm regards,
The Sol Palmeras Team
Thank you very much for sharing your experience at Sol Palmeras. We are delighted to know that you enjoyed our lovely bungalows and the beautiful beach, which is one of the highlights of our resort.
We also appreciate your excitement about the updated swim-up pool bar, and we look forward to welcoming you back soon so you can enjoy this new feature.
Your kind words motivate our team to continue working with dedication to provide memorable experiences for all our guests.
Warm regards,
The Sol Palmeras Team
Excellent location
5QHX+72R, Carretera de Las Morlas, Avenida Cuarta, Varadero, 42201, Cuba|1.42 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Please contact the hotel for details about adding extra beds.
Sol Palmeras: FAQs
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