This property will not accommodate hen, stag or similar parties. Please inform Flex SelfCheckIns 104 - Zagreb - Centar - Novo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of EUR 1 is required. The host charges this 7 days before arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. 1. CHECK-IN REQUIREMENTS 1.1. Before check-in, all guests must provide a valid ID (photo or scan), as we are legally required to register your stay. 1.2. The tourist tax must be paid immediately after reservation via the provided payment link (credit card only). 1.3. Without completed identification and paid tourist tax, access to the apartment is not permitted. 1.4. In certain cases, this fee may be allocated as a property use tax related to accommodation usage. 2. GENERAL RULES 2.1. A security camera is installed outside the apartment entrance and is used solely to verify the number of persons entering the apartment. 2.2. The apartment may only be used by registered guests. 2.3. For stays longer than 10 days, mandatory cleaning is required every 7 days. The cleaning fee included in the reservation covers only the initial cleaning before check-in. All mandatory cleanings during the stay are additionally charged, equal to the standard cleaning fee, and must be paid by credit card before check-in. 2.4. The unit is rented on a monthly basis, with a mandatory lease agreement. 2.5. Any violation of the house rules may result in a €200 penalty per violation, may lead to immediate cancellation of the reservation without refund, and any damages or additional costs will be charged to the credit card used for the reservation. 2.6. Keys must be returned to their original location. 2.7. Guests must allow access to the apartment when necessary (maintenance, inspections, emergencies). 3. CHECK-IN OPTIONS 3.1. STANDARD CHECK-IN - From 17:00 3.2. FREE EARLY CHECK-IN (NO FINAL INSPECTION) - From 14:00 - Guest accepts apartment condition 3.3. PAID EARLY CHECK-IN - From 13:00 (€30) - Fully cleaned and inspected 3.4. EARLY CHECK-IN (IF AVAILABLE) - From 12:00 (if the apartment was empty the previous night) 3.5. SUPER EARLY CHECK-IN - From 11:00 (partial cleaning only) 3.6. LATE CHECK-IN - After 23:00 via self check-in instructions - No staff support available at night