M A Hotel
+ 23
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 13:00 |
Amenities
Wi-Fi
Parking
Airport shuttle
Front desk 24 hour
Non-smoking
Laundry
More about M A Hotel
M A Hotel
M A Hotel is offering accommodation in Popayan. The accommodation offers evening entertainment and free shuttle service. At the hotel, all rooms include a desk.
Reviews from 
Couple
Comment: 27 Feb 2026
Stayed in: Feb 2026
Enjoy your stay
Our stay was very good, with a team listening. There is good hot water with pressure for the shower, a delicious breakfast with the nearby coffee. The hotel offers standard rooms and suites.
Couple
Comment: 27 Feb 2026
Stayed in: Feb 2026
Have a nice stay!
It was a good stay, a professional team, beautiful common areas with beautiful murals. Everything is perfectly decorated, the view of the city is superb from the rooftop.
Family traveller
Comment: 8 Feb 2026
Stayed in: Feb 2026
Attention
This has certainly been the worst hotel I have stayed in in my entire life.
I have been travelling by plane for over 20 years and have made hundreds of trips in different countries and continents. Never before have I come across such an unpleasant, arrogant and rude level of care.
The treatment by the staff was unacceptable, lacking professionalism and respect. In addition, I felt cheated, which is even more serious being a hotel that stands and promotes itself as a high-end establishment.
To those considering staying here, I recommend that you take great care and be attentive to any details.
A deeply disappointing experience and a far cry from any standard you would expect from such a place.
I have been travelling by plane for over 20 years and have made hundreds of trips in different countries and continents. Never before have I come across such an unpleasant, arrogant and rude level of care.
The treatment by the staff was unacceptable, lacking professionalism and respect. In addition, I felt cheated, which is even more serious being a hotel that stands and promotes itself as a high-end establishment.
To those considering staying here, I recommend that you take great care and be attentive to any details.
A deeply disappointing experience and a far cry from any standard you would expect from such a place.
Hotel response
Comment: 17 Aug 2026
Dear Marcin,
Thank you for taking the time to share your experience. We have read your comments with great attention, particularly because the description you provide is extremely serious and does not reflect the standards of service, professionalism and respect that we strive to uphold at MA Hotel.
We are genuinely sorry that your experience led you to feel this way. At the same time, we must respectfully say that we are surprised by your account, especially by the references to arrogance, lack of professionalism and feeling cheated. These are matters we take very seriously, and we would never consider them acceptable in the treatment of any guest.
We would have appreciated the opportunity to understand what specifically occurred during your stay, as your review does not provide details about the situations that led to these conclusions. We remain open to receiving that information, because when a guest feels that we have failed in such a significant way, we believe it is important to understand what happened rather than simply dismiss the feedback.
We are sorry that we were unable to provide you with the experience you expected, and we sincerely regret the disappointment expressed in your review. Nevertheless, we remain committed to offering our guests a warm, respectful and professional service every day.
We appreciate your feedback and hope that, should you wish to share further details with us, we will have the opportunity to listen and understand your experience more fully.
Thank you for taking the time to share your experience. We have read your comments with great attention, particularly because the description you provide is extremely serious and does not reflect the standards of service, professionalism and respect that we strive to uphold at MA Hotel.
We are genuinely sorry that your experience led you to feel this way. At the same time, we must respectfully say that we are surprised by your account, especially by the references to arrogance, lack of professionalism and feeling cheated. These are matters we take very seriously, and we would never consider them acceptable in the treatment of any guest.
We would have appreciated the opportunity to understand what specifically occurred during your stay, as your review does not provide details about the situations that led to these conclusions. We remain open to receiving that information, because when a guest feels that we have failed in such a significant way, we believe it is important to understand what happened rather than simply dismiss the feedback.
We are sorry that we were unable to provide you with the experience you expected, and we sincerely regret the disappointment expressed in your review. Nevertheless, we remain committed to offering our guests a warm, respectful and professional service every day.
We appreciate your feedback and hope that, should you wish to share further details with us, we will have the opportunity to listen and understand your experience more fully.
Couple
Comment: 7 May 2025
Stayed in: Apr 2025
Excellent hotel
It is an excellent hotel, for its location close to the means of transport it is easy to stay, the staff is very good and everyone is very friendly. Rooms are super comfortable and breakfast is varied and delicious with excellent presentation
Location
Carrera 9 #2N-39, Popayan, 190003, Colombia|1.12 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
13:00
Good to know
Please contact the hotel for details about adding extra beds.
M A Hotel: FAQs
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