Lisboeta Macau
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Front desk 24 hour
More about Lisboeta Macau
Lisboeta Macau
Located in the Cotai district of Macau, Lisboeta Macau provides a bar. Among the facilities of this property are a restaurant, a 24-hour front desk and an ATM, along with free WiFi throughout the property.
Reviews from 
Group traveller
Comment: 28 Aug 2026
Stayed in: Aug 2026
Short but Pleasant Stay
We had a short but pleasant stay. The room was spacious, clean, and comfortable, with good amenities. The lobby also had a lovely, pleasant scent. The hotel’s complimentary shuttle service was a great bonus and made getting around more convenient.
There were a few areas that could be improved, such as the lack of a bidet in the bathroom, the shower, and the limited selection of Western breakfast options. Overall, though, we enjoyed our stay and had a good experience.
There were a few areas that could be improved, such as the lack of a bidet in the bathroom, the shower, and the limited selection of Western breakfast options. Overall, though, we enjoyed our stay and had a good experience.
Couple
TW
Comment: 14 May 2026
Stayed in: Mar 2026
It is a good hotel for the price in C/P
The hotel is very new, the room space is good, the service is also good, there is no casino area, the interior shopping mall and food street is small, there is breakfast included - Angel coffee, Tango ice cream room is convenient on the first floor, the hotel location is a bit on the side, to take the shuttle to the airport or to the Golden Light Boulevard and other areas, all need to walk to the neighboring upper-Portugal ride, just for the price and breakfast convenience, individuals consider it a good hotel.
Group traveller
Comment: 2 Jun 2026
Stayed in: May 2026
Humiliating Experience
Dear Guest Relations Team of Lisboeta Macau,
I am writing to formally lodge a complaint regarding an unacceptable and humiliating experience I had during my recent stay at your hotel.
During my stay, I politely asked the front desk to provide a wake-up call service. My request was refused. Instead of assisting me with a basic hotel service, the front desk staff told me to set an alarm by myself.
This response was inappropriate, dismissive, and entirely unacceptable for a hotel operating at a five-star standard. A wake-up call is a basic and standard hospitality service. I was not making an unusual, excessive, or unreasonable request. I was simply asking your hotel to perform a basic guest service that should reasonably be expected from a hotel of this level.
What makes this incident even more concerning is that I seriously suspect I may have been treated differently because I spoke Mandarin Chinese at the front desk, despite the fact that I am a multilingual Canadian guest. I request that your hotel investigate whether differential treatment was involved in the way my request was handled.
As a 28-year-old independent adult woman, I did not check into a five-star hotel in order to be lectured by front desk staff on how to set my own alarm. The way I was treated made me feel disrespected, dismissed, and humiliated. It is not the role of hotel staff to educate guests in a condescending manner when they are requesting a basic service.
Attached please find my hotel confirmation, which is provided in both Chinese and English for your reference.
I require a formal written apology from your hotel. Alternatively, if your hotel believes there is a more appropriate resolution, I expect the hotel manager to contact me directly and propose a concrete solution.
Please also provide a clear explanation regarding:
Why my wake-up call request was refused;
Whether the staff member’s conduct complied with your hotel’s service standards;
Whether your hotel has investigated the possibility of differential treatment;
What corrective action will be taken to prevent this from happening to future guests.
For a hotel of your claimed standard, this level of service is deeply disappointing. I expect this complaint to be escalated to management and handled formally, not dismissed as a minor service issue.
I look forward to receiving your written response.
Sincerely,
Selina Cui
I am writing to formally lodge a complaint regarding an unacceptable and humiliating experience I had during my recent stay at your hotel.
During my stay, I politely asked the front desk to provide a wake-up call service. My request was refused. Instead of assisting me with a basic hotel service, the front desk staff told me to set an alarm by myself.
This response was inappropriate, dismissive, and entirely unacceptable for a hotel operating at a five-star standard. A wake-up call is a basic and standard hospitality service. I was not making an unusual, excessive, or unreasonable request. I was simply asking your hotel to perform a basic guest service that should reasonably be expected from a hotel of this level.
What makes this incident even more concerning is that I seriously suspect I may have been treated differently because I spoke Mandarin Chinese at the front desk, despite the fact that I am a multilingual Canadian guest. I request that your hotel investigate whether differential treatment was involved in the way my request was handled.
As a 28-year-old independent adult woman, I did not check into a five-star hotel in order to be lectured by front desk staff on how to set my own alarm. The way I was treated made me feel disrespected, dismissed, and humiliated. It is not the role of hotel staff to educate guests in a condescending manner when they are requesting a basic service.
Attached please find my hotel confirmation, which is provided in both Chinese and English for your reference.
I require a formal written apology from your hotel. Alternatively, if your hotel believes there is a more appropriate resolution, I expect the hotel manager to contact me directly and propose a concrete solution.
Please also provide a clear explanation regarding:
Why my wake-up call request was refused;
Whether the staff member’s conduct complied with your hotel’s service standards;
Whether your hotel has investigated the possibility of differential treatment;
What corrective action will be taken to prevent this from happening to future guests.
For a hotel of your claimed standard, this level of service is deeply disappointing. I expect this complaint to be escalated to management and handled formally, not dismissed as a minor service issue.
I look forward to receiving your written response.
Sincerely,
Selina Cui
Group traveller
Comment: 9 Aug 2026
Stayed in: Aug 2026
Wonderful birthday
Really a fantastic place and nice stay in Macau. Hotels are really amazing
Family traveller
Comment: 29 Apr 2026
Stayed in: Mar 2026
Hotel for Family
spend a nice weekend with my family! and my daughter loves Brown so much! hotel package includes the breakfast at Line Friends Cafe. staffs are nice and helpful.
Excellent location
Rua da Patinagem, Co-Tai, Macau, 853, China|2 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
According to Macau Law No. 16/2021, Visitors are required to provide the incoming passenger card issued while clearing immigration, if the card could not provided, guests are not allowed to stay.
Please contact the hotel for details about adding extra beds.
Lisboeta Macau: FAQs
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