Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Ascott Macau in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). This property will not accommodate hen, stag or similar parties. Please present the same credit card used to guarantee your booking when checking in or making payment at the hotel. the name on the credit card must match the guest's name when checking in. Name changes are strictly prohibited for any bookings. Otherwise, supplement charge will apply for name changes. For any reservations, an approval code will be obtained from the given credit card for guarantee purpose. If the credit card is invalid, the reservations will be cancelled. When booking 3 rooms or more under the same guest name, different policies and additional supplements will apply. Kindly be informed that Ascott Macau’s Clubhouse will be closed from 19th Dec 2022 to 31st Dec 2022 for the purpose of essential maintenances.