Hotel Naguilan
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Airport shuttle
Pool
Front desk 24 hour
Restaurant
More about Hotel Naguilan
Hotel Naguilan
Set in a stylish German style building, Hotel Naguilan offers rooms with free Wi-Fi, and breakfast, 1900 metres from Valdivia Main Square. It features a big garden with a swimming pool and a river deck over Valdivia River.
Reviews from 
Solo traveller
CL
Comment: 21 Feb 2026
Stayed in: Feb 2026
Good experience
I traveled for work and stayed here. At the beginning of the stay I had a problem choosing the wrong travel date. The
Hotel took a 7 generating me the money back for my mistake and helped me solve it through the application of my work. Very good facilities, attention and very friendly staff. I would definitely come back!
Hotel took a 7 generating me the money back for my mistake and helped me solve it through the application of my work. Very good facilities, attention and very friendly staff. I would definitely come back!
Couple
Comment: 10 Jul 2026
Damage to the vehicle during the stay and no response from the hotel
I stayed at the Hotel Naguilán from the night of July 7 to July 8, 2026. Upon arrival, the main parking lot was full, and the staff indicated that we should leave the vehicle in an alternative parking lot in front of the hotel. The next day, when we retrieved it, we found a dent and a crack of approximately 20 cm in the windshield, damage that did not exist upon entry. There are no cameras in this parking lot.
We immediately reported what happened at the reception. As the manager was not on the premises, the staff attempted to contact him without success and instructed us to send an email with the complaint. We followed that instruction, but to date, we have not received a response.
Due to the lack of response, I filed complaints with SERNAC and SERNATUR, both currently in process.
The most disappointing thing was not only the damage to the vehicle but also the absence of a response from the hotel. I believe that if an establishment directs its guests to an alternative parking lot, it should promptly investigate any incidents and formally respond to complaints.
We immediately reported what happened at the reception. As the manager was not on the premises, the staff attempted to contact him without success and instructed us to send an email with the complaint. We followed that instruction, but to date, we have not received a response.
Due to the lack of response, I filed complaints with SERNAC and SERNATUR, both currently in process.
The most disappointing thing was not only the damage to the vehicle but also the absence of a response from the hotel. I believe that if an establishment directs its guests to an alternative parking lot, it should promptly investigate any incidents and formally respond to complaints.
Couple
Comment: 23 Feb 2026
Stayed in: Feb 2026
Lousy wifi and poor disposition.
I do not recommend at all, I had one of the superior rooms, the Wifi an embarrassment could not work much less watch tv, I could not even leave my daughter monitor to monitor it, no one offers solutions, breakfast leaves much to be desired as well. Unfortunate as the place is beautiful but not worth the price.
Couple
Comment: 15 Feb 2026
Stayed in: Feb 2026
Hotel correct
We stayed 2 nights at the Naguilan Hotel, a little behind the center but the bus stops right in front. The view on the river is pretty, the welcome is correct. The rooms are not very large but clean, the same for the bathroom, no air conditioning, the windows must be blocked with a wooden slat.the main building is of a beautiful architecture. Breakfast is quite varied.
Couple
Comment: 10 Feb 2026
Stayed in: Jan 2026
We were robbed inside the Naguila hotel room in Valdivia
My husband and I stayed at the hotel 2 nights and on the last day we were robbed inside the room of the Naguilan hotel, we went to carabinieri, the complaint was placed as it was Sunday day and the manager was not, waited until the next day when he arrived at 10:30 am without any concern, talked and agreed to place the complaint by Sernac and Sernatur, waited the corresponding days, we received the mail today from Sernac, where it indicates that the hotel is not responsible and that we did not advise that we had a backpack in the room which was stolen inside the room. A 4-star hotel, has no security whatsoever, no cameras in its vicinity. They went in room 101, first floor.
Very good location
General Lagos 1927, Valdivia, 5090000, Chile|1.54 km from city centre
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
3 years old and over
Rs 11,957 (CLP40,135) per person per night
2 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Continental breakfast, Gluten free breakfast, Vegetarian breakfast
Please inform Hotel Naguilan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Swimming pool #1 is closed from Wed 01 Apr 2026 until Mon 30 Nov 2026 LOCAL TAX LAW. Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within the past 90 days), and a non-Chilean credit card.
This hotel accepts the following payment methods:
Cash
Hotel Naguilan: FAQs
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