Hotel Arica
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Front desk 24 hour
Restaurant
More about Hotel Arica
Hotel Arica
Hotel Arica is located between El Laucho and La Lisera Beaches and 2 km from Arica´s city centre. It offers bungalows and rooms, an outdoor swimming pool and free WiFi. At restaurant Península, guests can enjoy Chilean and International dishes.
Reviews from 
Anonymous traveller
Comment: 24 Mar 2026
Stayed in: Mar 2026
This is no longer called the Panamericana Hotel. It is called the Arica Hotel on Google Maps and the sign on the building. There is apparently a Panamericana Norte Hotel across town so be careful. Fortunately the address listed on Expedia is correct although confusing; only the name is wrong.
Our stay was great. Ocean view room and comfortable bed. Beautiful pool area. Amenities seem great.
Our stay was great. Ocean view room and comfortable bed. Beautiful pool area. Amenities seem great.
Family traveller
Comment: 20 May 2026
Stayed in: May 2026
Worst birthday! If you want to sacrifice everything for the view, stay there because it has truly been a stay to forget.
We come to Arica often, and it has been years since we stayed at this hotel; however, I wanted to book here mainly because of the surroundings.
We arrived early on Tuesday the 19th.
But it has not been disappointing; rather, it has been one of the worst hotel experiences.
The refrigerator did not cool, they do not have amenities even for purchase, one of the windows did not lock, so someone could easily enter and steal without any problem. But that was not the worst; on Wednesday, I woke up at 9 in the morning, having already slept poorly because the bed and pillows were unbearable. I got out of bed and found water up to my ankles in the entire room except for the bathroom.
I notified the reception, and there was already someone vacuuming the water in the hallway and other rooms. I learned that a pipe burst at 6 in the morning in another area of the wing where we were staying, and no one had the decency to call us and warn us about the emergency to help us, change our room, or whatever was needed. My hotel sandals got wet, which I had brought because there are none here, so I asked for something I could use, and they brought me a pair of used "condoritos" Hawaiian-style sandals, which is truly unacceptable. They demonstrate that they have zero crisis management and terrible customer service, not to mention that there is a serious risk of electrocution with water on the floor, without any precautions. My phone charger got wet, and I don't know if it will work.
They changed our rooms, which we did not notice did not have ceiling lights, so when it got dark, my daughters needed to study and read, and there was not even a respectable amount of light, not to mention that only one of each bedside lamp turned on. Maintenance had to come to adjust it, and since the desk has no light, we requested a lamp… a simple table lamp; a little while later, the head of housekeeping arrives and offers us the floor lamp from the hallway!!! To enter my daughters' room; a 2-meter tall lamp with a giant shade.
Having decided that tomorrow we are going to Antay (where we have been before but this time, I wanted to spend my birthday in a less noisy environment), I order a boldo infusion for the night and they bring it to me WITHOUT A SPOON and with lukewarm water…
Tomorrow we are changing hotels and, although I do not want to specifically recommend a hotel this time, because in Arica the truth is that they are too laid-back, to the point of not meeting the minimum service in a hotel; I will beg you not to stay here; because it is the "ocean view" that I have paid the most for in terms of having a bad experience and honestly, it is not worth it at all.
The wifi in the room (450) does not reach the bed, so do not think you will be able to work lying down to rest for a while.
A dreadful experience that I wish no one else has to live through.
And they do not have exhaust fans in the bathrooms. The remote control for the air conditioning has a broken screen and nothing is visible. Too much antiquity, too much lack of experience and seriousness, too much amateur attention.
We arrived early on Tuesday the 19th.
But it has not been disappointing; rather, it has been one of the worst hotel experiences.
The refrigerator did not cool, they do not have amenities even for purchase, one of the windows did not lock, so someone could easily enter and steal without any problem. But that was not the worst; on Wednesday, I woke up at 9 in the morning, having already slept poorly because the bed and pillows were unbearable. I got out of bed and found water up to my ankles in the entire room except for the bathroom.
I notified the reception, and there was already someone vacuuming the water in the hallway and other rooms. I learned that a pipe burst at 6 in the morning in another area of the wing where we were staying, and no one had the decency to call us and warn us about the emergency to help us, change our room, or whatever was needed. My hotel sandals got wet, which I had brought because there are none here, so I asked for something I could use, and they brought me a pair of used "condoritos" Hawaiian-style sandals, which is truly unacceptable. They demonstrate that they have zero crisis management and terrible customer service, not to mention that there is a serious risk of electrocution with water on the floor, without any precautions. My phone charger got wet, and I don't know if it will work.
They changed our rooms, which we did not notice did not have ceiling lights, so when it got dark, my daughters needed to study and read, and there was not even a respectable amount of light, not to mention that only one of each bedside lamp turned on. Maintenance had to come to adjust it, and since the desk has no light, we requested a lamp… a simple table lamp; a little while later, the head of housekeeping arrives and offers us the floor lamp from the hallway!!! To enter my daughters' room; a 2-meter tall lamp with a giant shade.
Having decided that tomorrow we are going to Antay (where we have been before but this time, I wanted to spend my birthday in a less noisy environment), I order a boldo infusion for the night and they bring it to me WITHOUT A SPOON and with lukewarm water…
Tomorrow we are changing hotels and, although I do not want to specifically recommend a hotel this time, because in Arica the truth is that they are too laid-back, to the point of not meeting the minimum service in a hotel; I will beg you not to stay here; because it is the "ocean view" that I have paid the most for in terms of having a bad experience and honestly, it is not worth it at all.
The wifi in the room (450) does not reach the bed, so do not think you will be able to work lying down to rest for a while.
A dreadful experience that I wish no one else has to live through.
And they do not have exhaust fans in the bathrooms. The remote control for the air conditioning has a broken screen and nothing is visible. Too much antiquity, too much lack of experience and seriousness, too much amateur attention.
Group traveller
Comment: 16 May 2026
Stayed in: May 2026
Terror, 1 star
A hotel that claims to be 4 stars, unfortunately, is terrifying. They showed us to some cabins that are outside the hotel, whose mattresses were terrible, all sunken.
We were a group of 10 people on motorcycles. The dining area was a 10, but the receptionist was a zero; they claimed not to have any more rooms when I could actually see availability on websites. I would never return.
We were a group of 10 people on motorcycles. The dining area was a 10, but the receptionist was a zero; they claimed not to have any more rooms when I could actually see availability on websites. I would never return.
Family traveller
Comment: 19 Feb 2026
Stayed in: Sep 2025
They didn't inform the change of dates and I lost the reservation
I requested a change of date of my 4 night stay, managed by means of worldpass, and despite communicating directly with the hotel, I was not informed by any means of the change of dates for December of the same year (2025). Today I was informed (Noemi) that there is nothing to do anymore, that the reservation paid 100% for 4 people, for 4 days, half board, was lost, but they were not kind enough to inform me. Unfortunate experience in communicating with the reservation area of this hotel, since when I contacted them directly to make inquiries about the change, they blocked me stating that all communication should be through the travel agency. Unfortunate situation and low quality of service. I don't recommend it.
Solo traveller
Comment: 28 Apr 2026
Stayed in: Apr 2026
Hotel Arica 100% recommended
Great hotel its facilities and staff made for a good holiday. recommended.
Very good location
Avenida Comandante San Martin 599, Arica, 1001708, Chile|2 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within the past 90 days), and a non-Chilean credit card.
Please contact the hotel for details about adding extra beds.
Hotel Arica: FAQs
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