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Hotel Citadelle

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Fast facts

Check in from:		15:00
Check out before:		11:00
Pets		Pets not allowed
Children		Children are welcome at this hotel

Amenities

Wi-Fi
Parking
Air conditioning
Front desk 24 hour
Non-smoking
Lift

Hotel Citadelle: reviews

Reviews from
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Mentioned by travellers
Anonymous traveller

Comment: 5 Jul 2026

Stayed in: Jul 2026

The price is low, and it shows.
The hotel desperately needs better management and better staff.
The inside was just as filthy as the outside.
Anonymous traveller

Comment: 31 May 2026

Stayed in: May 2026

Unfortunately what would have been an excellent stay was clouded by my check-in experience. I checked in very late at around 1.30am and had advised the hotel of this. The "Night Manager" was lounging on the foyer chairs when I arrived and seemed very disengaged and unfriendly. He gave me my room key and I was in total shock when I entered the room and saw what I thought were articles of clothing in the room as I searched for the light switch. I then heard movement and quietly asked if anyone was there. I then saw the figure of a female crawling out of the bed and apologised profusely as I quickly backed out of the room as quickly as I could. This could have been a very serious incident and I was very relieved that the woman, who seemed to be on her own, acted as peacefully and quietly as she did. I returned to the Reception desk and advised the Night Manager of the incident. Without so much as an apology, he issued me with another room key and sent me on my way. The rest of my stay went without incident and I found the Day Staff to be very efficient, engaging and friendly. The rooms were cleaned daily and overall the facilities were more than adequate. It was only my initial check-in experience that clouded my overall rating of the hotel.
Anonymous traveller

Comment: 23 Feb 2026

Stayed in: Feb 2026

Rooms were not clean, amenities were limited and ac in the room was so loud that i cant even turn it on
Anonymous traveller

Comment: 23 Feb 2026

Stayed in: Feb 2026

Unfortunately the whole place smells like dirty armpit so I went to another hotel for the first night.
The next day I called in the afternoon to upgrade the room to a 2-bed and they refused.. the travellers booked somewhere else so I ended up paying a room for nothing
Anonymous traveller

Comment: 15 Feb 2026

Stayed in: Feb 2026

The room was clean. Though there were no winter carpets at the entrance which made the floor dirty, and we were not able to walk on it. The sink had a problem that takes time for the water to be emptied. The heater was working but the heat was sometimes colder. The staff are welcoming and overall we had a nice stay, the mattress was very comfortable through the pillows are not puffy and a bit uncomfortable. Thank you for hosting us :)

Explore the area

3.9

4800 Wilfrid-Hamel Blvd, Quebec, G1P 2J9, Canada|8.31 km from city centre

Good to know

Children

Children are welcome at this hotel

Extra beds

Please contact the hotel for details about adding extra beds.

Cot

Please contact the hotel for details about adding a cot.

Pets

Pets not allowed

Important information from the hotel
Please inform Hotel Citadelle in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A damage deposit of CAD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Accepted payment methods
This hotel accepts the following payment methods:
card logocard logo

Cash

Hotel Citadelle: FAQs

Hotel Citadelle
Hotel Citadelle is 8.3 km away from Quebec city centre.
Hotel Citadelle is in Quebec, Canada and is 8.3 km away from Quebec city centre.
At Hotel Citadelle you can check in from 15:00, and you'll need to check out before 11:00.
Yes, the front desk at Hotel Citadelle is open all hours.
Yes, Wi-Fi is available at Hotel Citadelle, so you can stay connected during your stay.
There's lots to see and do near Hotel Citadelle. The closest landmarks are DeWALT Porter Cable Centre De Services D'usine, Prom. du Canso, Le Studio Blanc, Old Quebec and Notre-Dame de Québec Basilica-Cathedral.
Yes, there is parking available at Hotel Citadelle.
We don’t have any information about restaurants at Hotel Citadelle, please check with them when booking.
Yes, Hotel Citadelle has a bar.
It doesn't look like breakfast is available at Hotel Citadelle, but check with them directly to be sure.