Ottawa Marriott Hotel
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets allowed free of charge |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Ottawa Marriott Hotel
Ottawa Marriott Hotel
Located in downtown Ottawa, this hotel offers an indoor pool and an on-site restaurant. Rooms feature cable TV and guests are offered plush bathrobes. The Byward Market and the Canadian War Museum are both less than 2 km away.
Reviews from 
Family traveller
Comment: 6 Aug 2026
Stayed in: Aug 2026
Nice property and great location
Stayed one night with my husband . Loved this property , very clean room , comfortable bed, and great location, short walk to Byward Market area.
We were there July 31 for 1 night, front desk was very professional and efficient
We were there July 31 for 1 night, front desk was very professional and efficient
Hotel response
Comment: 8 Aug 2026
Dear Guest,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the clean room, comfortable bed, and convenient location near ByWard Market. We’re also pleased that our Front Desk team provided professional and efficient service.
We truly appreciate your kind words and hope to welcome you and your husband back again soon!
Warm regards,
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the clean room, comfortable bed, and convenient location near ByWard Market. We’re also pleased that our Front Desk team provided professional and efficient service.
We truly appreciate your kind words and hope to welcome you and your husband back again soon!
Warm regards,
Solo traveller
Comment: 28 Jun 2026
Stayed in: Jun 2026
Think twice
The hotel is in a great location, with many attractions within walking distance in either direction. Parking was also reasonably priced at $25 per day.
However, with the ongoing construction, I would be hesitant to book here again. During my stay, both the restaurant and the pool were closed. The front foyer was underwhelming, and the elevator area was neither accessible nor particularly attractive.
Overall, I felt that premium prices were being charged for what amounted to a two-star experience. I stayed in one of the newly renovated rooms, but it still looked unfinished. The mini-fridge leaked onto the floor because the door would not close properly, the shower caulking was incomplete, the flooring appeared very dirty, and there was unfinished tile work behind the bathroom door.
While the location is excellent, I will likely choose a different hotel the next time I travel to Ottawa.
However, with the ongoing construction, I would be hesitant to book here again. During my stay, both the restaurant and the pool were closed. The front foyer was underwhelming, and the elevator area was neither accessible nor particularly attractive.
Overall, I felt that premium prices were being charged for what amounted to a two-star experience. I stayed in one of the newly renovated rooms, but it still looked unfinished. The mini-fridge leaked onto the floor because the door would not close properly, the shower caulking was incomplete, the flooring appeared very dirty, and there was unfinished tile work behind the bathroom door.
While the location is excellent, I will likely choose a different hotel the next time I travel to Ottawa.
Hotel response
Comment: 30 Jun 2026
Dear Robyn,
Thank you for your feedback. We're pleased you enjoyed our central location and convenient parking.
We sincerely apologize that the ongoing renovations and temporary closure of our restaurant and pool impacted your stay. Our renovation project is being completed to uplift the hotel's standards and provide a more comfortable and modern experience for our guests. We also regret the maintenance issues you encountered in your room and have shared your comments with our Engineering and Renovation teams for immediate attention.
We appreciate your patience and hope to have the opportunity to welcome you back once the renovations are complete.
Kind regards,
Naveen Perera
Guest Service Manager
Thank you for your feedback. We're pleased you enjoyed our central location and convenient parking.
We sincerely apologize that the ongoing renovations and temporary closure of our restaurant and pool impacted your stay. Our renovation project is being completed to uplift the hotel's standards and provide a more comfortable and modern experience for our guests. We also regret the maintenance issues you encountered in your room and have shared your comments with our Engineering and Renovation teams for immediate attention.
We appreciate your patience and hope to have the opportunity to welcome you back once the renovations are complete.
Kind regards,
Naveen Perera
Guest Service Manager
Family traveller
Comment: 2 Sep 2026
Stayed in: Jul 2026
Worst Staff
I have been a Marriott Bonvoy member for 10 years now, staying there on average 10 times a year. This is by far the worst experience I have had with the staff.
I was chased down by a front desk employee, Vanessa, for taking 5 water bottles (there were 3 of us in the room) which they advertised we could get since the water coolers were not working. She yelled at me through the closing elevator doors in front of other guests that I took more than she deemed appropriate and would be charged for 3 of them. I returned the "extra" bottles. So, if you're a fan of basic human rights like water or like to be treated with basic human decency - this is not the place for you. The individual standing next to her, Naveen, appears on their FB page touting their prioritization of customer experience but did nothing to intervene in this regard.
Since I saw the Tiktok the lady made re: her experience at Marriott Kansas city front desk, this behavior seems par for the course.
The property is under renovation which means the wi-fi and the parking access (which you're charged for) do not consistently work. At this stage, unless work is footing the bill - do not waste your money.
The only positive is the location, however, there are several other Bonvoy properties such as Sheraton which provide the same benefit - I would pick them if you'd like NOT to be humiliated on your vacation
I was chased down by a front desk employee, Vanessa, for taking 5 water bottles (there were 3 of us in the room) which they advertised we could get since the water coolers were not working. She yelled at me through the closing elevator doors in front of other guests that I took more than she deemed appropriate and would be charged for 3 of them. I returned the "extra" bottles. So, if you're a fan of basic human rights like water or like to be treated with basic human decency - this is not the place for you. The individual standing next to her, Naveen, appears on their FB page touting their prioritization of customer experience but did nothing to intervene in this regard.
Since I saw the Tiktok the lady made re: her experience at Marriott Kansas city front desk, this behavior seems par for the course.
The property is under renovation which means the wi-fi and the parking access (which you're charged for) do not consistently work. At this stage, unless work is footing the bill - do not waste your money.
The only positive is the location, however, there are several other Bonvoy properties such as Sheraton which provide the same benefit - I would pick them if you'd like NOT to be humiliated on your vacation
Hotel response
Comment: 4 Sep 2026
Dear Ms. Zoyam,
Thank you for sharing your feedback from your stay at the Ottawa Marriott Hotel. I apologize for the issues that you experienced during your visit.
As mentioned in the correspondence directly from the hotel to your email, we are addressing the concerns in order to ensure that all of our guests are able to enjoy their stays moving forward.
Thank you for sharing your feedback from your stay at the Ottawa Marriott Hotel. I apologize for the issues that you experienced during your visit.
As mentioned in the correspondence directly from the hotel to your email, we are addressing the concerns in order to ensure that all of our guests are able to enjoy their stays moving forward.
Family traveller
Comment: 22 Aug 2026
Stayed in: Aug 2026
Disappointed
I booked the Ottawa Marriott in May 2026. The location is great and within walking distance to most tourist sites. Two days before our little vacation I received a message from Marriott saying it was undergoing construction. There would be no lobby and no restaurant. The hotel is definitely aging and you can see why they would be improving it. The check-in area is totally outdated. They had a little table near the elevators with coffee and tea in the morning without a muffin or a cookie to be found. When asked, they said they did not provide anything like that. The staff at the front desk were very abrupt and not very accommodating. The parking for two nights was $80. Due to the state of the hotel, I was expecting them to wave at least the parking or give a discount on the nightly rate for the lack of accommodations available. Definitely off my list and will not be booking any Marriott hotels going forward.I’m
Hotel response
Comment: 22 Aug 2026
Dear Guest,
Thank you for sharing your feedback. We sincerely apologize that the ongoing renovations, limited amenities, parking costs, and interactions with our Front Desk team did not meet your expectations.
We are pleased that you enjoyed our convenient downtown location. Your comments regarding service and the temporary facilities have been shared with our management team for review and improvement.
We truly appreciate your feedback and hope you will consider giving us another opportunity once our renovations are completed
Thank You
Thank you for sharing your feedback. We sincerely apologize that the ongoing renovations, limited amenities, parking costs, and interactions with our Front Desk team did not meet your expectations.
We are pleased that you enjoyed our convenient downtown location. Your comments regarding service and the temporary facilities have been shared with our management team for review and improvement.
We truly appreciate your feedback and hope you will consider giving us another opportunity once our renovations are completed
Thank You
Family traveller
Comment: 11 Aug 2026
Stayed in: Aug 2026
I did not have a good experience.
Hotel considered by tour operators to be in a central location (as for historic buildings to visit) but far from the area with bars and restaurants (about a couple of km). Being under renovation, the lobby was objectively
terrible, but it will probably be on another level once the work is finished. The welcome at the reception was professional but objectively cold and detached. Parking adjacent to the hotel, but unfortunately I was unable to use it because the rented SUV was too tall (it wasn't a camper... it was a Jeep Wagoneer) and the staff advised me to look for a spot in a public parking lot. Marriott-style room, so as per my expectations. Honestly, I would not return.
terrible, but it will probably be on another level once the work is finished. The welcome at the reception was professional but objectively cold and detached. Parking adjacent to the hotel, but unfortunately I was unable to use it because the rented SUV was too tall (it wasn't a camper... it was a Jeep Wagoneer) and the staff advised me to look for a spot in a public parking lot. Marriott-style room, so as per my expectations. Honestly, I would not return.
Hotel response
Comment: 13 Aug 2026
Gentile Ospite,
La ringraziamo per aver condiviso il suo feedback. Ci dispiace sinceramente che la sua esperienza non abbia soddisfatto le sue aspettative.
Comprendiamo le sue preoccupazioni riguardo ai lavori di ristrutturazione in corso, alle limitazioni del parcheggio e al servizio ricevuto alla reception. Apprezziamo i suoi commenti e li condivideremo con il nostro team, mentre continuiamo a lavorare per migliorare l’esperienza dei nostri ospiti.
Ci dispiace sapere che non prenderebbe in considerazione l’idea di soggiornare nuovamente presso di noi e speriamo che possa darci un’altra opportunità in futuro.
La ringraziamo per aver condiviso il suo feedback. Ci dispiace sinceramente che la sua esperienza non abbia soddisfatto le sue aspettative.
Comprendiamo le sue preoccupazioni riguardo ai lavori di ristrutturazione in corso, alle limitazioni del parcheggio e al servizio ricevuto alla reception. Apprezziamo i suoi commenti e li condivideremo con il nostro team, mentre continuiamo a lavorare per migliorare l’esperienza dei nostri ospiti.
Ci dispiace sapere che non prenderebbe in considerazione l’idea di soggiornare nuovamente presso di noi e speriamo che possa darci un’altra opportunità in futuro.
Excellent location
100 Kent Street, Ottawa, K1P 5R7, Canada|1.04 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets allowed free of charge
Please contact the hotel for details about adding extra beds.
Ottawa Marriott Hotel: FAQs
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