Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes. Guests under the age of 18 can only check in with a parent or official guardian. If you expect to arrive outside reception opening hours, please inform Haven Waters Motel in advance, using the contact details found on the booking confirmation. Please inform Haven Waters Motel of your estimated time of arrival at least 1 day prior to arrival. Please note that this hotel has a strict 'No Party Policy' as well as a strict 'No Noise Policy' after 21:00. Please note that smoking in the guest rooms and enclosed public areas is not permitted. There are multiple outdoor areas on the property where you are allowed to smoke. Please note that the number of guests in each room must not exceed the number of confirmed guests. Pets are not allowed, excluding registered guide dogs.