The Ritz-Carlton, Perth
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about The Ritz-Carlton, Perth
The Ritz-Carlton, Perth
The Ritz-Carlton, Perth features a restaurant, outdoor swimming pool, a fitness centre and bar in Perth. Among the facilities at this property are a 24-hour front desk and room service, along with free WiFi throughout the property.
Reviews from 
Anonymous traveller
Comment: 21 Jun 2026
Stayed in: Jun 2026
Lovely hotel with a super comfortable bed and pillows. We were upgraded to a studio which was very spacious, light and airy. The bathroom had a lovely huge bathtub and shower, and the toiletries were lovely too.
The TV has the ability to cast to it so we were able to relax and watch what we wanted. The Club Lounge was great. Fantastic views, good selection of food and the DIY cocktail bar was lots of fun. Well worth the extra cost.
I had a look at the spa but didn't have time to book a treatment. It was beautiful and I'll go back there for sure next time. Just remember to book in advance if you want an actual treatment.
The TV has the ability to cast to it so we were able to relax and watch what we wanted. The Club Lounge was great. Fantastic views, good selection of food and the DIY cocktail bar was lots of fun. Well worth the extra cost.
I had a look at the spa but didn't have time to book a treatment. It was beautiful and I'll go back there for sure next time. Just remember to book in advance if you want an actual treatment.
Anonymous traveller
Comment: 31 Jul 2026
Stayed in: Jul 2026
Nice hotel and location, I had to carry my own bag out if my car which when paying $500 I think that would of been nice and the water pressure about 8am was terrible. The lady that delivered my breakfast was really nice :) and it arrived about 15 mins after ordering it :) check in staff were also polite.
Probably won't stay again but wouldn't not recommend it.
Probably won't stay again but wouldn't not recommend it.
Couple
Comment: 19 Jul 2026
Relaxing
Room is very spacious, view was a construction site, food was not WOW as can be expected from a”The Ritz” and the fine parking charge is crazy $80 a day. Pool is really nice and view is great, Songbird bar by the poor is also really nice. Staff were friendly and professional.
Hotel response
Comment: 21 Jul 2026
Dear Dafischer,
Thank you for choosing to stay with us on your recent trip and for taking the time to share your feedback.
We are delighted to know you enjoyed our spacious rooms, relaxing pool, beautiful Songbird Bar, and, best of all, that our Ladies and Gentlemen made a positive impression with their genuine, attentive care.
At the same time, we are sorry to learn that some aspects of your stay, including the room outlook, dining experience, and valet parking charges, did not fully meet your expectations. Your comments have been shared with our leadership team as we continually seek opportunities to enhance our guest experience.
Your time is appreciated, and we very much hope to have the opportunity to welcome you back to The Ritz-Carlton, Perth in the future.
Warm regards,
Dario Orsini
General Manager
Thank you for choosing to stay with us on your recent trip and for taking the time to share your feedback.
We are delighted to know you enjoyed our spacious rooms, relaxing pool, beautiful Songbird Bar, and, best of all, that our Ladies and Gentlemen made a positive impression with their genuine, attentive care.
At the same time, we are sorry to learn that some aspects of your stay, including the room outlook, dining experience, and valet parking charges, did not fully meet your expectations. Your comments have been shared with our leadership team as we continually seek opportunities to enhance our guest experience.
Your time is appreciated, and we very much hope to have the opportunity to welcome you back to The Ritz-Carlton, Perth in the future.
Warm regards,
Dario Orsini
General Manager
Solo traveller
US
Comment: 12 Jul 2026
More like the Zoo than a Ritz Carlton.
Booked through Amex program. They had an issue with their site where it showed a king room available but it wasn’t. Had to finally book a double room and basically beg Amex to ask the hotel to give me a king room. They emailed me to let me know they’ve asked the hotel for an upgrade for the inconvenience as well but can’t be guaranteed.
Now on the hotel side:
Pre arrival:
1. Put in a chat to ask when I can check in and I got a generic reply “3pm”
2. Asked them if my upgrade had been approved and they said we upgraded you from a double room to a king room.
3. When I asked them whether a double to a king is an upgrade and had to remind them I was on the Amex they apologized and said sorry we didn’t realize you’re an Amex member so we have upgraded you.
Arrival:
1. Upon check in the gentleman says we have given you an upgrade since you are a gold member and you can have a late check out until 1400.
2. I had to remind him again that I was on the AMEX and only then did he find the letter for me and tell me I have a 1600 check out
3. Great that they asked me what I was doing on my trip where I mentioned multiple times I’m flying out to overseas the next day vs and don’t have any carry on and I was on a wellness trip alone I was surprised to find a large bottle of sparkling wine with two glasses of champagne in my room after I returned.
4. Requested to extend my room one night and they didn’t know the rate. They asked if they could call me later about the rate. I asked for an email which never came.
Public areas and room
1. Public areas are like a zoo. I got stuck in the elevator with a bunch of young shouting drunk kids and there are children running around everywhere. Granted it is the summer holidays and nothing can be done but perhaps the rates are too low if ill mannered guests can book so easily.
2. The face towel had a hair on it and it seems they do not clean the underside of the bathtub as grime started flowing out when washing
3. Otherwise the room is fine and spacious. They use diptyque products which is nice and the wellness room is well kept.
4. The spa is basically un reachable and is always on the phone. The hotel is obsessed with “we will give you a call back on your mobile” like I’m coming from overseas I don’t want you to call my overseas number. Just give me an answer.
5. At around midnight I asked the only associate at the desk who was a trainee where I can find free parking on a Sunday. She says she doesn’t know and check the sign outside. I later found everything online and even a website that shows how many free spots and how much it would kerbside.
Breakfast:
Another zoo like experience. They have so many staff that aren’t doing anything. Some of them are actually running into me. I arrived at 09:30 on a Sunday so it was probably my fault but so many tables were left dirty. Not sure what all the staff were doing rushing around looking busy but they didn’t have a table ready. And it’s a buffet. It’s like the most simple basic service standards of a breakfast. I had to go up to someone for coffee 3 times even though there were 3 behind the coffee machine.
Nothing is to order except the crepes and it’s chaotic and not a normal ritz Carlton experience.
After all of this, I extended my room one night through the Marriott website and they were “kind enough” to keep me in the same room and extend my credits as an exception which they reminded me 3 times.
It’s less the ladies and gentlemen of ritz Carlton but more zookeepers with zero personalization.
The only good thing I can recommend about this hotel is Manuel the valet/parking associate. Kind, helpful and knowledgeable of the area. It’s a shame because if everyone was like him the experience would have been so different.
Now on the hotel side:
Pre arrival:
1. Put in a chat to ask when I can check in and I got a generic reply “3pm”
2. Asked them if my upgrade had been approved and they said we upgraded you from a double room to a king room.
3. When I asked them whether a double to a king is an upgrade and had to remind them I was on the Amex they apologized and said sorry we didn’t realize you’re an Amex member so we have upgraded you.
Arrival:
1. Upon check in the gentleman says we have given you an upgrade since you are a gold member and you can have a late check out until 1400.
2. I had to remind him again that I was on the AMEX and only then did he find the letter for me and tell me I have a 1600 check out
3. Great that they asked me what I was doing on my trip where I mentioned multiple times I’m flying out to overseas the next day vs and don’t have any carry on and I was on a wellness trip alone I was surprised to find a large bottle of sparkling wine with two glasses of champagne in my room after I returned.
4. Requested to extend my room one night and they didn’t know the rate. They asked if they could call me later about the rate. I asked for an email which never came.
Public areas and room
1. Public areas are like a zoo. I got stuck in the elevator with a bunch of young shouting drunk kids and there are children running around everywhere. Granted it is the summer holidays and nothing can be done but perhaps the rates are too low if ill mannered guests can book so easily.
2. The face towel had a hair on it and it seems they do not clean the underside of the bathtub as grime started flowing out when washing
3. Otherwise the room is fine and spacious. They use diptyque products which is nice and the wellness room is well kept.
4. The spa is basically un reachable and is always on the phone. The hotel is obsessed with “we will give you a call back on your mobile” like I’m coming from overseas I don’t want you to call my overseas number. Just give me an answer.
5. At around midnight I asked the only associate at the desk who was a trainee where I can find free parking on a Sunday. She says she doesn’t know and check the sign outside. I later found everything online and even a website that shows how many free spots and how much it would kerbside.
Breakfast:
Another zoo like experience. They have so many staff that aren’t doing anything. Some of them are actually running into me. I arrived at 09:30 on a Sunday so it was probably my fault but so many tables were left dirty. Not sure what all the staff were doing rushing around looking busy but they didn’t have a table ready. And it’s a buffet. It’s like the most simple basic service standards of a breakfast. I had to go up to someone for coffee 3 times even though there were 3 behind the coffee machine.
Nothing is to order except the crepes and it’s chaotic and not a normal ritz Carlton experience.
After all of this, I extended my room one night through the Marriott website and they were “kind enough” to keep me in the same room and extend my credits as an exception which they reminded me 3 times.
It’s less the ladies and gentlemen of ritz Carlton but more zookeepers with zero personalization.
The only good thing I can recommend about this hotel is Manuel the valet/parking associate. Kind, helpful and knowledgeable of the area. It’s a shame because if everyone was like him the experience would have been so different.
Hotel response
Comment: 14 Jul 2026
Dear Niinak3,
Thank you for choosing The Ritz-Carlton, Perth for your recent visit and for taking the time to share your feedback.
We are truly sorry to learn that your stay did not reflect the genuine care and exceptional service we are committed to providing. This was certainly not the impression we wished to leave, and we would appreciate the opportunity to better understand your experience.
Please reach out to us at ritzcarlton.perth@ritzcarlton.com at your convenience so that we may address your concerns directly.
Yours sincerely,
Dario Orsini
General Manager
Thank you for choosing The Ritz-Carlton, Perth for your recent visit and for taking the time to share your feedback.
We are truly sorry to learn that your stay did not reflect the genuine care and exceptional service we are committed to providing. This was certainly not the impression we wished to leave, and we would appreciate the opportunity to better understand your experience.
Please reach out to us at ritzcarlton.perth@ritzcarlton.com at your convenience so that we may address your concerns directly.
Yours sincerely,
Dario Orsini
General Manager
Family traveller
Comment: 19 Jun 2026
Stayed in: Jun 2026
Family holiday!
This was our second stay at this hotel, and compared to our first visit, we noticed a decline in service standards. Although we clearly indicated that our booking was for a family of four, the amenities provided were consistently set up for only three guests. I called on the first day to request additional items and expected this to be corrected the following day, but it was not. As a result, I stopped requesting and made do with what was available.
We also observed that housekeeping staff entered the room wearing their shoes. Additionally, we had requested firm pillows, but those provided were not sufficiently firm, so we ended up purchasing our own. It seemed that housekeeping noticed this, but no one followed up with us.
On a positive note, the breakfast service was good, and the staff were attentive. However, the concierge service was also less welcoming compared to our previous stay.
Considering the rate of $500 per night, we are unsure if we will choose to stay here again next year.
We also observed that housekeeping staff entered the room wearing their shoes. Additionally, we had requested firm pillows, but those provided were not sufficiently firm, so we ended up purchasing our own. It seemed that housekeeping noticed this, but no one followed up with us.
On a positive note, the breakfast service was good, and the staff were attentive. However, the concierge service was also less welcoming compared to our previous stay.
Considering the rate of $500 per night, we are unsure if we will choose to stay here again next year.
Hotel response
Comment: 21 Jun 2026
Dear rilarila23,
Thank you for choosing us once again, and for taking the time to share your feedback following your recent stay.
We appreciate your continued patronage and are truly sorry to hear this visit did not meet your expectations compared to your previous experience. It is concerning that the amenities were not adjusted for your family of four as requested and that other service aspects, such as housekeeping and pillow preferences, fell short of your needs. Additionally, your observations about interactions with our Ladies and Gentlemen have been noted, as we understand how vital welcoming, attentive care is to the overall experience.
On a positive note, we are glad to know you enjoyed your breakfast in Hearth and found the Ladies and Gentlemen there attentive. Your detailed comments about both the positives and the areas for improvement provide valuable insight, and we truly appreciate you taking the time to share these with us.
We very much hope to have the opportunity to welcome you back to The Ritz-Carlton, Perth again soon.
Yours sincerely,
Dario Orsini
General Manager
Thank you for choosing us once again, and for taking the time to share your feedback following your recent stay.
We appreciate your continued patronage and are truly sorry to hear this visit did not meet your expectations compared to your previous experience. It is concerning that the amenities were not adjusted for your family of four as requested and that other service aspects, such as housekeeping and pillow preferences, fell short of your needs. Additionally, your observations about interactions with our Ladies and Gentlemen have been noted, as we understand how vital welcoming, attentive care is to the overall experience.
On a positive note, we are glad to know you enjoyed your breakfast in Hearth and found the Ladies and Gentlemen there attentive. Your detailed comments about both the positives and the areas for improvement provide valuable insight, and we truly appreciate you taking the time to share these with us.
We very much hope to have the opportunity to welcome you back to The Ritz-Carlton, Perth again soon.
Yours sincerely,
Dario Orsini
General Manager
Excellent location
1 Barrack St, Central Perth, Perth, 6000, Australia|0.98 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
The Ritz-Carlton, Perth: FAQs
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