Hilton Darwin
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Pets | Pets not allowed |
More about Hilton Darwin
Hilton Darwin
Located in Darwin city centre, just 250 metres from the Esplanade, Hilton Darwin features a restaurant, bar and outdoor swimming pool. Many rooms have views of Darwin Harbour.
Reviews from 
Couple
Comment: 11 Jul 2026
Outstanding Service and Hospitality
We had a wonderful three-night stay at the Hilton Darwin and couldn’t have been happier with our experience. From the moment we arrived until we checked out, every member of the team made us feel genuinely welcome. Our room was spotless, comfortable, and had everything we needed for a relaxing stay. The breakfast each morning was excellent, with a great variety of fresh, delicious food and friendly service. A very special thank you to Runa, who went above and beyond to make our stay memorable. Her kindness, professionalism, and warm smile truly stood out and made us feel valued as guests.
Thank you to all the staff for your outstanding hospitality. We thoroughly enjoyed our stay and would happily recommend the Hilton Darwin to anyone visiting the city. We look forward to returning!
Thank you to all the staff for your outstanding hospitality. We thoroughly enjoyed our stay and would happily recommend the Hilton Darwin to anyone visiting the city. We look forward to returning!
Hotel response
Comment: 13 Jul 2026
Thank you so much for taking the time to share such a wonderful review of your recent stay at Hilton Darwin.
I am delighted to hear that you enjoyed your three nights with us and that every aspect of your experience—from your comfortable accommodation to our breakfast offering and service—contributed to a memorable stay.
A special thank you for recognizing Runa. I will be sure to share your kind words with her. Team members like Runa truly embody the spirit of Hilton hospitality, and I know she will be thrilled to learn that her kindness, professionalism, and genuine care made such a positive impact on your visit.
Your recommendation means a great deal to us, and it was our pleasure to welcome you to Hilton Darwin. On behalf of the entire team, thank you for your support and for choosing to stay with us.
We look forward to welcoming you back for another outstanding stay in the near future.
Warm regards,
Markus Kaliss
General Manager
Hilton DarwinProvide your feedback on BizChat
I am delighted to hear that you enjoyed your three nights with us and that every aspect of your experience—from your comfortable accommodation to our breakfast offering and service—contributed to a memorable stay.
A special thank you for recognizing Runa. I will be sure to share your kind words with her. Team members like Runa truly embody the spirit of Hilton hospitality, and I know she will be thrilled to learn that her kindness, professionalism, and genuine care made such a positive impact on your visit.
Your recommendation means a great deal to us, and it was our pleasure to welcome you to Hilton Darwin. On behalf of the entire team, thank you for your support and for choosing to stay with us.
We look forward to welcoming you back for another outstanding stay in the near future.
Warm regards,
Markus Kaliss
General Manager
Hilton DarwinProvide your feedback on BizChat
Couple
Comment: 4 Jul 2026
Bed bugs
A two night stay in an executive king room on level 15. A week after checking out we are still on medication for the BED BUG bites.
Hotel response
Comment: 7 Jul 2026
Thank you for taking the time to share your feedback.
I am very sorry to hear about the bites you experienced following your stay. However, I would like to assure you that Hilton Darwin has a strict and comprehensive pest control program in place, including regular inspections and preventative treatments, and we have no evidence of bed bugs within the hotel.
In the Northern Territory, sand fly bites are unfortunately quite common and are often mistaken for bed bug bites, as reactions may not appear until several days after exposure. In addition, sand fly bites can be particularly irritating and, in some cases, may take up to 10 days or longer to fully heal.
While I understand how concerning this situation must be, our records and ongoing pest control monitoring do not indicate any bed bug activity in the hotel. Guest safety, comfort, and cleanliness remain our highest priorities, and we maintain rigorous procedures to ensure our rooms meet Hilton's standards.
We genuinely regret any discomfort you experienced and appreciate you bringing your concerns to our attention.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
I am very sorry to hear about the bites you experienced following your stay. However, I would like to assure you that Hilton Darwin has a strict and comprehensive pest control program in place, including regular inspections and preventative treatments, and we have no evidence of bed bugs within the hotel.
In the Northern Territory, sand fly bites are unfortunately quite common and are often mistaken for bed bug bites, as reactions may not appear until several days after exposure. In addition, sand fly bites can be particularly irritating and, in some cases, may take up to 10 days or longer to fully heal.
While I understand how concerning this situation must be, our records and ongoing pest control monitoring do not indicate any bed bug activity in the hotel. Guest safety, comfort, and cleanliness remain our highest priorities, and we maintain rigorous procedures to ensure our rooms meet Hilton's standards.
We genuinely regret any discomfort you experienced and appreciate you bringing your concerns to our attention.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
Couple
Comment: 25 Jun 2026
Hiltons aren’t what they used to be.
It didn’t start well when my travel agent rang to speak to the concierge to arrange a hairdressing appointment for me and was told there is no concierge and they don’t make appointments for guests. They suggested she google instead. When I arrived I found their next door neighbour is a hairdresser and there were numerous in the block. We also realised we needed an extra night because the arrival time of our Qantas flight was 12.30am. I certainly didn’t want to sit up in the lobby until check in time. They charged $650 for that half night ( no breakfast included) over my travel agents objections even though I had paid about $450 for each of the other two nights. Their website said the king Harbourview room began at $340! The room was nice enough and roomy but housekeeping was sloppy. My neatly folded pyjamas were put on the floor, dirty cups and plates never removed and my pet peeve, room service trays left in the hallway outside other rooms all day and night. I noticed a Novotel on the waterfront during our stay and it is much cheaper. I’d stay there next time.
Hotel response
Comment: 25 Jun 2026
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Darwin. While I am pleased to hear you found your room spacious and comfortable, I am genuinely sorry that several aspects of your experience did not meet your expectations.
With regard to your late-night arrival, I understand how frustrating this may have felt. Arrivals shortly after midnight are considered a full night’s stay, as the room must be reserved and held exclusively from the preceding day. Our rates are dynamic and subject to availability, and during peak season in Darwin, higher demand is reflected in pricing. While our website may display “from” rates, these are indicative and based on lower-demand periods or advance purchase availability, and may not apply during peak times.
I regret that the assistance provided for arranging a hairdressing appointment fell short. While we do not operate a traditional concierge desk, our team should always aim to provide helpful local recommendations. Independent local businesses manage their own bookings, and appointments typically need to be made directly by guests; however, the guidance provided should certainly have been more accommodating and proactive.
Your comments regarding housekeeping standards are concerning and do not reflect the level of service we strive to deliver. The matters you’ve noted, including handling of personal items, clearing of used crockery, and hallway presentation, have been shared with our outsourced housekeeping leadership team for immediate review and corrective action.
We appreciate your candid feedback as it allows us to improve. I regret that we did not leave you with the positive impression we aim to create for every guest, and I do hope you might reconsider staying with us again in the future so we can provide a more seamless and enjoyable experience.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
With regard to your late-night arrival, I understand how frustrating this may have felt. Arrivals shortly after midnight are considered a full night’s stay, as the room must be reserved and held exclusively from the preceding day. Our rates are dynamic and subject to availability, and during peak season in Darwin, higher demand is reflected in pricing. While our website may display “from” rates, these are indicative and based on lower-demand periods or advance purchase availability, and may not apply during peak times.
I regret that the assistance provided for arranging a hairdressing appointment fell short. While we do not operate a traditional concierge desk, our team should always aim to provide helpful local recommendations. Independent local businesses manage their own bookings, and appointments typically need to be made directly by guests; however, the guidance provided should certainly have been more accommodating and proactive.
Your comments regarding housekeeping standards are concerning and do not reflect the level of service we strive to deliver. The matters you’ve noted, including handling of personal items, clearing of used crockery, and hallway presentation, have been shared with our outsourced housekeeping leadership team for immediate review and corrective action.
We appreciate your candid feedback as it allows us to improve. I regret that we did not leave you with the positive impression we aim to create for every guest, and I do hope you might reconsider staying with us again in the future so we can provide a more seamless and enjoyable experience.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
Business traveller
AU
Comment: 21 Jun 2026
Great city location, rest well & great breakfast
Wonderful big size room, no smell, good walk in shower, air conditioning nice cold & quiet, carpet soft & pretty & have disposable slippers.
Salt water pool & great selection buffet breakfast especially have a self juice bar, choice of eggs including eggs Benedict.
Hilton hotels never let me down!
Thank you
Salt water pool & great selection buffet breakfast especially have a self juice bar, choice of eggs including eggs Benedict.
Hilton hotels never let me down!
Thank you
Hotel response
Comment: 22 Jun 2026
Thank you for taking the time to share your wonderful review on TripAdvisor.
I am delighted to hear that you enjoyed our central location, spacious and comfortable rooms, and a restful stay. It’s fantastic to know the room features—from the quiet air conditioning to the walk-in shower and amenities—made such a positive impression.
I’m also pleased that you enjoyed our pool and breakfast experience. Your kind comments about the buffet, especially the fresh juice station and eggs made to order, will be warmly shared with our culinary team.
Thank you for your generous remark that Hilton hotels never let you down—we truly value your loyalty.
We look forward to welcoming you back to Hilton Darwin again soon.
Warm regards,
Markus Kaliss
General Manager
Hilton Darwin
I am delighted to hear that you enjoyed our central location, spacious and comfortable rooms, and a restful stay. It’s fantastic to know the room features—from the quiet air conditioning to the walk-in shower and amenities—made such a positive impression.
I’m also pleased that you enjoyed our pool and breakfast experience. Your kind comments about the buffet, especially the fresh juice station and eggs made to order, will be warmly shared with our culinary team.
Thank you for your generous remark that Hilton hotels never let you down—we truly value your loyalty.
We look forward to welcoming you back to Hilton Darwin again soon.
Warm regards,
Markus Kaliss
General Manager
Hilton Darwin
Business traveller
Comment: 13 Jun 2026
Stayed in: Jun 2026
Did Not Meet ‘Hilton’ Standards
Our options were between the Hilton and Mindil Beach Resort, and we ended up going with the Hilton— I was highly disappointed in the quality of the hotel, the outdated rooms, I had to get my room changed due to the AC leaking all over the floor, the pool was also highly disappointing with rust at the bottom, the breakfast was definitely not worth the price, and there were only two employees who I would consider friendly and who provided exceptional service. In addition, the conjoining rooms—you can hear EVERYTHING from the other room! My last complaint is the hotel smell. Usually you love a hotel smell when walking into the lobby, but we thought the smell as well as the toiletry scents were old and outdated and not fresh smelling. My coworker had to change rooms twice as well. For the price as well as being one of the ‘better’ hotels offered in Darwin, this location needs a lot of improvement…choose the Mindil Beach Resort!
Hotel response
Comment: 15 Jun 2026
Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet expectations.
I apologise for the air-conditioning issue and the inconvenience caused by room changes—this is certainly not the experience we aim to provide. I was also disappointed to read your comments describing our rooms as outdated, particularly as they underwent a full renovation last year. Nevertheless, we appreciate that preferences can differ and take your feedback seriously.
Regarding the pool, we acknowledge your concerns and would like to share that a full renovation is planned for 2027.
Thank you as well for recognising the team members who delivered friendly and attentive service—it is truly appreciated.
While we regret that we did not meet your expectations on this occasion, we do hope to have the opportunity to welcome you back and provide a much-improved experience.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
I apologise for the air-conditioning issue and the inconvenience caused by room changes—this is certainly not the experience we aim to provide. I was also disappointed to read your comments describing our rooms as outdated, particularly as they underwent a full renovation last year. Nevertheless, we appreciate that preferences can differ and take your feedback seriously.
Regarding the pool, we acknowledge your concerns and would like to share that a full renovation is planned for 2027.
Thank you as well for recognising the team members who delivered friendly and attentive service—it is truly appreciated.
While we regret that we did not meet your expectations on this occasion, we do hope to have the opportunity to welcome you back and provide a much-improved experience.
Kind regards,
Markus Kaliss
General Manager
Hilton Darwin
Excellent location
32 Mitchell St, Darwin City, Darwin, 0800, Australia|0.44 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
12:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.
Hilton Darwin: FAQs
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