Hilton Cairns
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour
More about Hilton Cairns
Hilton Cairns
Experience a sense of luxury at Hilton Cairns, located on the Cairns Esplanade. Boasting an absolute waterfront location, this property is located just 2 minutes’ walk from the Reef Departure Terminal and a 5-minute walk to the CBD and Cairns...
Reviews from 
Family traveller
Comment: 2 Jul 2026
Stayed in: Jun 2026
Memorable stay. Excellent location & Service
Such a perfectly located property at cairns. The views from the rooms are amazing and the service is exceptional. Spacious rooms. Quick service.
Mine was a water view room. There was a slight goof up at the time of check in but the hotel staffs , the manager , the director of operations and even The GM took a wonderful care us. They ensure your stay is absolutely memorable and comfortable. The GM Mr Scott Wilson went out of his way to make our stay memorable and under his direction Mr Naoya- took wonderful care
of us. They also gave us specially space made cookies - Hilton Cookies. Such is the hospitality- they arranged Indian food for us from their one more property - double tree by Hilton, Cairns- where Indian Chef Rakesh Joshi took extra efforts to provide us with Indian styled veg food. All thanks to Mr Scott Wilson, GM.
They take lots of efforts to make our stay as much memorable as possible.
Will always recommend this property. Also, Alexendra at check in was helpful.
Mine was a water view room. There was a slight goof up at the time of check in but the hotel staffs , the manager , the director of operations and even The GM took a wonderful care us. They ensure your stay is absolutely memorable and comfortable. The GM Mr Scott Wilson went out of his way to make our stay memorable and under his direction Mr Naoya- took wonderful care
of us. They also gave us specially space made cookies - Hilton Cookies. Such is the hospitality- they arranged Indian food for us from their one more property - double tree by Hilton, Cairns- where Indian Chef Rakesh Joshi took extra efforts to provide us with Indian styled veg food. All thanks to Mr Scott Wilson, GM.
They take lots of efforts to make our stay as much memorable as possible.
Will always recommend this property. Also, Alexendra at check in was helpful.
Hotel response
Comment: 11 Jul 2026
Dear Hemal05,
Thank you for sharing such a wonderful review of your stay with us at Hilton Cairns.
We are delighted to hear that you enjoyed our waterfront location, the stunning views from your room, our spacious accommodations, and the service provided by our team. While we regret the initial concern during check-in, it is gratifying to know that our team was able to turn the situation around and ensure that your stay was memorable and comfortable.
Your kind recognition of Scott Wilson, Naoya Ohata, and the wider team is greatly appreciated. We are especially pleased that the personalized touches, including our signature Hilton cookies and the arrangements made to accommodate your dining preferences, contributed positively to your experience. We will also be sure to share your compliments with Chef Rakesh Joshi and our colleagues at DoubleTree by Hilton Cairns for their efforts in preparing the Indian vegetarian meals you enjoyed.
Creating meaningful and memorable experiences for our guests is at the heart of what we do, and your feedback is a wonderful encouragement to all of us.
Thank you once again for choosing Hilton Cairns. We look forward to welcoming you back for another exceptional stay in the near future. Regards, Hilton Cairns
Thank you for sharing such a wonderful review of your stay with us at Hilton Cairns.
We are delighted to hear that you enjoyed our waterfront location, the stunning views from your room, our spacious accommodations, and the service provided by our team. While we regret the initial concern during check-in, it is gratifying to know that our team was able to turn the situation around and ensure that your stay was memorable and comfortable.
Your kind recognition of Scott Wilson, Naoya Ohata, and the wider team is greatly appreciated. We are especially pleased that the personalized touches, including our signature Hilton cookies and the arrangements made to accommodate your dining preferences, contributed positively to your experience. We will also be sure to share your compliments with Chef Rakesh Joshi and our colleagues at DoubleTree by Hilton Cairns for their efforts in preparing the Indian vegetarian meals you enjoyed.
Creating meaningful and memorable experiences for our guests is at the heart of what we do, and your feedback is a wonderful encouragement to all of us.
Thank you once again for choosing Hilton Cairns. We look forward to welcoming you back for another exceptional stay in the near future. Regards, Hilton Cairns
Anonymous traveller
Comment: 3 Aug 2026
Stayed in: Jul 2026
Excellent hotel for short stay in Cairns with amazing water views.
Walkable distance to eateries & entertainment venues.
Would definitely stay here again.
Walkable distance to eateries & entertainment venues.
Would definitely stay here again.
Group traveller
Comment: 23 Jul 2026
Worst stay ever!!
This was the absolute worst Hilton we have stayed in. From the moment we entered everything went wrong and continued throughout our 2 days there. Room was not ready which was fine because we were early but we had a sick child and said when ready please let me know. They never did. I asked 3 times. Then I went back to them close to 3pm and they said oh yes it’s ready. Later that night we requested a spare bed for a sick daughter where we were told $100 a night so we requested 2doonas and she slept on the floor. Then we went to open door and the keys didn’t work and the reception said some staff had been mucking them up. We had 4 people in the room and only given 3 towels the next day when they cleaned, only 3 towels again, had to request extra towels twice. Then when you order room service there’s an $8 tray charge everything was just wanting extra money and no customer service or compassion for sick child just honestly was an horrible experience and all about money. Dripping water noise outside windows all night, rooms are old with shower over bath definitely not worth the money. Not even basic items in bathroom for $370 a night plus there was mould all in the bathroom along shower as there is not even a fan. Do yourself a favour, go to Crystalbrook Flynn’s so much better value. The company will reply with their standard “we will strive to do better” but never do. I got better service and rooms in a 3rd world country. Don’t stay here!!!
Hotel response
Comment: 25 Jul 2026
Dear Vacationer656671,
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Hilton Cairns did not meet your expectations and that several aspects of your stay caused frustration for you and your family.
We sincerely apologise for the delays and lack of communication regarding your room readiness, as well as the inconvenience you experienced with your room keys and housekeeping service. We understand how important comfort and responsiveness are when travelling with an unwell child, and we regret that we did not provide the level of care and attention you expected during your stay.
We are also disappointed to hear your concerns regarding the condition of the room, bathroom maintenance, noise disturbances, and the overall value of your experience. Your comments have been shared with the relevant departments for review, as these matters do not reflect the high standards we strive to deliver at Hilton Cairns.
While we understand that your impression of our hotel has been significantly impacted, we do appreciate you bringing these issues to our attention. Guest feedback plays an important role in helping us identify areas where we need to improve our service and facilities.
Thank you again for sharing your experience, and we wish you and your family all the best.
Regards,
Hilton Cairns
Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience at Hilton Cairns did not meet your expectations and that several aspects of your stay caused frustration for you and your family.
We sincerely apologise for the delays and lack of communication regarding your room readiness, as well as the inconvenience you experienced with your room keys and housekeeping service. We understand how important comfort and responsiveness are when travelling with an unwell child, and we regret that we did not provide the level of care and attention you expected during your stay.
We are also disappointed to hear your concerns regarding the condition of the room, bathroom maintenance, noise disturbances, and the overall value of your experience. Your comments have been shared with the relevant departments for review, as these matters do not reflect the high standards we strive to deliver at Hilton Cairns.
While we understand that your impression of our hotel has been significantly impacted, we do appreciate you bringing these issues to our attention. Guest feedback plays an important role in helping us identify areas where we need to improve our service and facilities.
Thank you again for sharing your experience, and we wish you and your family all the best.
Regards,
Hilton Cairns
Couple
Comment: 21 Jul 2026
Dated hotel but good breakfast
There is no regret from adding breakfast to the stay as its the gem of the 5 days. Good variety in spread and staff service was excellent, by a team led by Ms. KK Kwan. She always did her best to please in all occasions.
This dated hotel has her staff to thank to make up the scores in this review. If one treasures heritage, it's here for you. Most hotel decor, fittings, furniture and floor finishes could be decades young. They can't reflect the hotel class from their conditions. Balcony door was not properly sealed that the daily 4am irrigation noise would be a wake up call.
There is a bonus though, a mini rainforest in the hotel. The internal courtyard on third floor was always atmospheric and wet, thanks to the ancient irrigation system used. It could be a safety hazard for some though.
Housekeeping was average. The room was not vacuumed till a feedback was sent. No changing of bedsheets etc during the 5 days. This is far from a high-end hotel's standard.
This dated hotel has her staff to thank to make up the scores in this review. If one treasures heritage, it's here for you. Most hotel decor, fittings, furniture and floor finishes could be decades young. They can't reflect the hotel class from their conditions. Balcony door was not properly sealed that the daily 4am irrigation noise would be a wake up call.
There is a bonus though, a mini rainforest in the hotel. The internal courtyard on third floor was always atmospheric and wet, thanks to the ancient irrigation system used. It could be a safety hazard for some though.
Housekeeping was average. The room was not vacuumed till a feedback was sent. No changing of bedsheets etc during the 5 days. This is far from a high-end hotel's standard.
Hotel response
Comment: 25 Jul 2026
Dear Good_Partner,
Thank you for taking the time to share your detailed feedback following your stay at Hilton Cairns.
We are pleased to hear that you thoroughly enjoyed our breakfast offering and that the variety, service, and hospitality of our team left such a positive impression. In particular, we greatly appreciate your recognition of KK Kwan and the breakfast team. We will be delighted to share your kind comments with them, as they will be encouraged to know their efforts helped make your stay more enjoyable.
At the same time, we are sorry to learn that other aspects of your visit did not meet your expectations. We regret the concerns you experienced regarding the condition of the room, balcony door insulation, housekeeping standards, and the noise disturbance from the irrigation system. We also appreciate your comments regarding the maintenance and presentation of certain areas of the hotel, as well as the courtyard environment.
Your feedback has been shared with the relevant teams for review, as we continuously work to improve both our facilities and guest experience. While we are pleased that our team members helped create some positive memories during your stay, we understand that there are areas where we can do better.
Thank you again for your balanced and constructive review. We hope to have the opportunity to welcome you back to Hilton Cairns in the future.
Regards,
Hilton Cairns
Thank you for taking the time to share your detailed feedback following your stay at Hilton Cairns.
We are pleased to hear that you thoroughly enjoyed our breakfast offering and that the variety, service, and hospitality of our team left such a positive impression. In particular, we greatly appreciate your recognition of KK Kwan and the breakfast team. We will be delighted to share your kind comments with them, as they will be encouraged to know their efforts helped make your stay more enjoyable.
At the same time, we are sorry to learn that other aspects of your visit did not meet your expectations. We regret the concerns you experienced regarding the condition of the room, balcony door insulation, housekeeping standards, and the noise disturbance from the irrigation system. We also appreciate your comments regarding the maintenance and presentation of certain areas of the hotel, as well as the courtyard environment.
Your feedback has been shared with the relevant teams for review, as we continuously work to improve both our facilities and guest experience. While we are pleased that our team members helped create some positive memories during your stay, we understand that there are areas where we can do better.
Thank you again for your balanced and constructive review. We hope to have the opportunity to welcome you back to Hilton Cairns in the future.
Regards,
Hilton Cairns
Couple
CN
Comment: 20 Jul 2026
Great Location, But Tired
Great location. Really great location. Nice sized rooms with balconies which are a great perk. Good secure parking. Nice swimming pool. Hotel is a bit tired however. We had a cracked bathroom sink, broken blinds, wobbly balcony chairs, and insufficient coffee in the room. In fairness probably better than the competition but for the price it’s average.
Hotel response
Comment: 25 Jul 2026
Dear Adepto,
Thank you for sharing your feedback following your stay at Hilton Cairns.
We are delighted to hear you enjoyed our prime waterfront location, spacious rooms with balconies, secure parking, and swimming pool facilities. It is wonderful to know these aspects contributed positively to your experience.
At the same time, we appreciate your candid comments regarding the condition of the room and facilities. We sincerely apologise for the issues you encountered, including the cracked bathroom sink, broken blinds, wobbly balcony furniture, and insufficient in-room coffee supplies. These are certainly not the standards we aim to deliver, and your feedback will be shared with our Maintenance and Housekeeping teams for review and improvement.
We value your constructive observations and are pleased to hear that, overall, you found Hilton Cairns to compare favourably within
the local market. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations.
Regards,
Hilton Cairns
Thank you for sharing your feedback following your stay at Hilton Cairns.
We are delighted to hear you enjoyed our prime waterfront location, spacious rooms with balconies, secure parking, and swimming pool facilities. It is wonderful to know these aspects contributed positively to your experience.
At the same time, we appreciate your candid comments regarding the condition of the room and facilities. We sincerely apologise for the issues you encountered, including the cracked bathroom sink, broken blinds, wobbly balcony furniture, and insufficient in-room coffee supplies. These are certainly not the standards we aim to deliver, and your feedback will be shared with our Maintenance and Housekeeping teams for review and improvement.
We value your constructive observations and are pleased to hear that, overall, you found Hilton Cairns to compare favourably within
the local market. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations.
Regards,
Hilton Cairns
Excellent location
34 Esplanade, Cairns, 4870, Australia|1.24 km from city centre
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
5 years old and over
Rs 19,938 (AUD100) per person per night
4 years old and under
Free
Pets not allowed
Breakfast available
Breakfast options
Chinese breakfast
Breakfast price
Rs 7,976 (≈AUD 40)/person
Breakfast times
06:30 - 09:30 from Monday to Sunday
Parking is subject to availability due to limited spaces. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note that different policies and additional supplements may apply for extra guests. Please note that there is a 1.7% charge when you pay with a credit card. Guests are required to show a photo ID and credit card at check-in. Parking that is not pre-booked will incur an additional charge starting from $30 per day/stay. Car park height limit is 1.85m
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